Analyzing 9,396,5459.4M ReviewsFor 26,77026.8K Experts
Google reviewers rate the Kissimmee location 4.9 out of 5 based on nearly three thousand reviews, with the owner responding to the majority of feedback. Customers frequently cite quick service, friendly staff, and honest pricing for oil changes, tire rotations, and minor repairs. However, low-star comments describe instances of aggressive upselling, unexpected price increases, and errors regarding part availability or vehicle maintenance.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,949 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super knowledgeable and kept me updated on my oil, filter and didn’t try to up charge me for extras I didn’t ask for!”
“He told me you have to fix it and he rudely hung up the phone on me.”
“All the staff and Paul have always been extremely helpful, friendly and efficient in my auto repairs.”
“Slow, "10 minute oil change" waited 40+ minutes and when the line got shorter newer cars that just pulled up ended up further ahead, terrible set up a…”
“Excellent Service in its 10 min oil change and they helped me a lot about information for new tires.”
“Because they tried to start it for more than a day, they damaged the timing belt so much.”
“I would definitely return and highly recommend them!”
“Rolled out of there, never would recommend this place!”
“I am a regular because I can count on their honest repairs and great service!”
“Employees were nice about the situation, but this was very misleading and it wasted my time.”
“Update: came back, still perfect service and good price.”
“Unfortunately what I was left with was a pricey repair bill to pay for the negligence of the mechanic.”
“The manager, Dana, was very patient and dedicated in communicating with us.”
“Lack of communication and poor customer service definitely do not recommend this place.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Express Oil Change & Tire Engineers for 8 kinds of job. Pick one to see what they paid and said.
Excellent Service in its 10 min oil change and they helped me a lot about information for new tires. Carlos and Thruman did an amazing job! Thank you so much
The staff there are friendly. They're so efficient and not expensive at all. They're always within my price range. They haven't steered me wrong with the maintenance work on my car. I appreciate the mechanics letting me know what else I need next to be done on my car. I enjoy going them any time my car has issues.…
Chris and Dana were super quick and efficient! I made an appointment and were able to take me sooner! Super knowledgeable and kept me updated on my oil, filter and didn’t try to up charge me for extras I didn’t ask for! Would definitely come back again!
Update: Two years later and still the best. Staff detected a nail in the tire during a routine oil change as well. Much appreciated! Kudos to the manager. I'm grateful. Jaelyn was our service advisor and technician. He was outstanding! The speed was incredibly fast and thorough. Great job by Jaelyn and the entire…
Excellent service! The manager, Dana, was very patient and dedicated in communicating with us. I will definitely be back!
All the staff and Paul have always been extremely helpful, friendly and efficient in my auto repairs. I am a regular because I can count on their honest repairs and great service!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 655 | — |
| Air & cabin filter replacement | 75 | — |
| Tires | 44 | — |
| Auto maintenance | 39 | — |
| Tire rotations | 36 | — |
| General repairs & maintenance | 29 | — |
| Vehicle Inspection | 23 | — |
| Wiper blade installation | 21 | — |
4.9 ★★★★★ 2,949 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
good service, nice people
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Excellent Service in its 10 min oil change and they helped me a lot about information for new tires. Carlos and Thruman did an amazing job! Thank you so much
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
The staff there are friendly. They're so efficient and not expensive at all. They're always within my price range. They haven't steered me wrong with the maintenance work on my car. I appreciate the mechanics letting me know what else I need next to be done on my car. I enjoy going them any time my car has issues. Shout to Miguel for the immaculate car oil service for my mommy's car. I really appreciate your help and service. My mommy was very happy with results.
High Debbie, Sorry I took so long to answer but I wanted to thank you for your very nice review.
Chris and Dana were super quick and efficient! I made an appointment and were able to take me sooner! Super knowledgeable and kept me updated on my oil, filter and didn’t try to up charge me for extras I didn’t ask for! Would definitely come back again!
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Quick oil change and great customer service.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Update: Two years later and still the best. Staff detected a nail in the tire during a routine oil change as well. Much appreciated! Kudos to the manager. I'm grateful. Jaelyn was our service advisor and technician. He was outstanding! The speed was incredibly fast and thorough. Great job by Jaelyn and the entire service crew. On my next visit close to 4 months later, service technician Tristan was also absolutely outstanding! Very thorough and respectful of declined add-ons. This is by far the best place to get your your change in Osceola or Orange County.
Good morning Anthony, Thank you for your great review!
Excellent service! The manager, Dana, was very patient and dedicated in communicating with us. I will definitely be back!
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
All the staff and Paul have always been extremely helpful, friendly and efficient in my auto repairs. I am a regular because I can count on their honest repairs and great service!
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Excelente servicio, atención amable y un cambio de aceite rápido y eficiente. Me gustó mucho la atención y la profesionalidad del personal. ¡Sin duda volvería y lo recomiendo!
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Dana was very kind and knowledgeable!
Hi, thanks for the awesome feedback! Our team is always happy to service your vehicle, and we’re thrilled to hear these words about the knowledge of our staff! We look forward to seeing you whenever you need us!
Analyzing 9,396,5459.4M ReviewsFor 26,77026.8K Experts
