iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★294 Google reviews · 22 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for R&G AUTO TECH CENTER LLC in Kissimmee, FL, consistently highlight honest communication, fair pricing, and detailed explanations of repairs. Customers frequently note the shop's punctuality, clean facility, and use of photos or videos to document work on services like brakes, AC systems, and transmissions. The business maintains a 5/5 rating from 294 reviews, with the owner replying to all feedback. One low-star review criticized the shop for charging for a part replacement that was not needed.
Google rating: 5.0 out of 5 from 294 reviews (98% five-star).
Reviews on this page: 294 Google reviews (243 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 3, 2026.
Service: Auto Repair Shop serving Kissimmee, Florida.
Data from Google, last updated November 6, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
R&G AUTO TECH CENTER LLCAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.R&G AUTO TECH CENTER LLC: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.R&G AUTO TECH CENTER LLC: 98/100 on this factor. Category median: 85.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.R&G AUTO TECH CENTER LLC: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.R&G AUTO TECH CENTER LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.R&G AUTO TECH CENTER LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.R&G AUTO TECH CENTER LLC: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
294 Google reviews we collected
5.0of 5
5 stars28898%
4 stars31%
3 stars21%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 243 written reviews
99%praise
Praise57099%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2155%
Reasonable1745%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11720%
Staff & attitude11220%
Would recommend10118%
Honesty & trust9416%
Price & value6211%
Communication478%
Speed & response407%
What customers talk about
We read 243 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They took the time to thoroughly investigate the problem and explain what was going on in a way I could understand.”
“Miguel was very helpful over the phone and very accomodating since I had to have my car towed, there.”
“I found them on Google and saw they had 5 stars, and I wasn't wrong to choose them.”
“He was very transparent and even sent me pictures and video throughout the whole process.”
“They explain the work they're going to do in detail, show you the market value of the parts, and their labor is affordable.”
“I had been told it was the alternator that was faulty, but he was honest and didn't overcharge me.”
“They were very informative, explained everything clearly, and answered all of my questions without making me feel pressured.”
“Was able to squeeze me in right away and look over my vehicle.”
People customers mention
Miguel62 reviews
Manuel8 reviews
Orlando5 reviews
Christian4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired R&G AUTO TECH CENTER LLC for 8 kinds of job. Pick one to see what they paid and said.
AlbaroLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Extremadamente RESPONSABLES!!!! DETALLAN EL TRABAJO QUE VAN HACER,te muestran las piezas del valor de mercado, mano de obra económica, realmente unos magos de la mecánica, los encontré por Google y vi que tenían 5 estrellas y no me equivoque en elegirlos muchísimas gracias a Miguel y Manuel !!!!!!!
Amy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Miguel and his team are the BEST!
My car had been down for two weeks with a power steering failure. This was the first time needing a mechanic since I moved to Florida a year ago. I called multiple shops and found R&G. Miguel was very helpful over the phone and very accomodating since I had to have my car towed,…
Reasonable priceSteering & suspension repair
Mara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional, helpful, very friendly, thank you Miguel y Manuel for everything ❤️
Reasonable priceBrakes
edwin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with this shop this morning. They were very informative, explained everything clearly, and answered all of my questions without making me feel pressured. I really appreciated that they weren’t pushy and gave me the information I needed to make my own decision. It’s refreshing to deal with a…
Great price
NATHALY4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excelente atención y servicio de parte de Miguel, muy profesional y comunicativo en todo lo que realizaba a mi auto. 100% recomendado!!
Reasonable priceBrakesAir conditioning
Evelyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can start off by saying that this Mechanic is amazing. Very courteous very respectful. Takes the time to explain. Prices were amazing. And because I had to wait he gave me the opportunity to work from an area that I didn’t lose a day of work to get my car fixed. I highly recommend him as a mechanic from this day…
Great priceSteering & suspension repairBrakesOil change
Extremadamente RESPONSABLES!!!! DETALLAN EL TRABAJO QUE VAN HACER,te muestran las piezas del valor de mercado, mano de obra económica, realmente unos magos de la mecánica, los encontré por Google y vi que tenían 5 estrellas y no me equivoque en elegirlos muchísimas gracias a Miguel y Manuel !!!!!!!
Response from the owner · a day ago
GRACIAS A TI ALBARO POR CONFIAR EN NOSOTROS Y POR SACAR TIEMPO PARA DARNO TU OPINION..GRACIAS Y Q DIOS TE BENDIGA SIEMPRE...!!
Amy “sapphire” Thompson10 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Miguel and his team are the BEST!
My car had been down for two weeks with a power steering failure. This was the first time needing a mechanic since I moved to Florida a year ago. I called multiple shops and found R&G. Miguel was very helpful over the phone and very accomodating since I had to have my car towed, there. He was very transparent and even sent me pictures and video throughout the whole process. He explained very clearly what my car needed. And what my options were. His prices are very reasonable as well. Thank you Miguel and team for getting me back on the road! I will be back for any repairs I need!
Price assessment: Reasonable price
Services: Steering & suspension repair
Response from the owner · 6 days ago
TANKS AMY FOR TAKE YOU TIME FOR GIVE ME YOU OPINION AND THANKS SO MUNCH FOR TRUST IN MY TEAM..GOD BLESS
Alexia Rivera2 reviewsiTotal number of Google reviews Alexia has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about R&G Auto Tech Center! They did a phenomenal job diagnosing and troubleshooting an issue with my Acura TSX’s manual transmission after it had been serviced about six months earlier.
From start to finish, the team was professional, knowledgeable, and, most importantly, honest. They took the time to thoroughly investigate the problem and explain what was going on in a way I could understand. I never felt rushed, pressured, or like I was being sold something I didn’t need.
It’s not always easy to find a mechanic you can genuinely trust, but R&G Auto Tech Center earned that trust. Their pricing was fair, their communication was excellent, and their commitment to getting to the bottom of the issue really stood out.
If you’re in Central Florida and looking for a reliable, honest, and skilled automotive shop, I highly recommend R&G Auto Tech Center. Five stars, without hesitation!
Price assessment: Reasonable price
Services: Transmission, Brake service & repair
Response from the owner · a week ago
THANKS FOR YOU OPINION AND YOU TIME FOR YOU RVIEW,,THANKS SO MUNCH AND TRUST IN MY TEAM... GOD BLESS
Mara2 reviewsiTotal number of Google reviews Mara has written across all businesses on Google Maps, not just this one.
I had a great experience with this shop this morning. They were very informative, explained everything clearly, and answered all of my questions without making me feel pressured. I really appreciated that they weren’t pushy and gave me the information I needed to make my own decision. It’s refreshing to deal with a mechanic shop that is honest, professional, and focused on helping the customer. I would definitely recommend them and will be coming back in the future.
Price assessment: Great price
Response from the owner · a month ago
Thanks, Edwin, for taking the time to leave a review and share your opinion; we appreciate everything, and thank you for your support of us and my group. God Bless
NATHALY VANESSA RONDON ALVARADO4 reviewsiTotal number of Google reviews NATHALY has written across all businesses on Google Maps, not just this one.
I can start off by saying that this Mechanic is amazing. Very courteous very respectful. Takes the time to explain. Prices were amazing. And because I had to wait he gave me the opportunity to work from an area that I didn’t lose a day of work to get my car fixed. I highly recommend him as a mechanic from this day forward I won’t be going to another Mechanic only to him. For so long we have to be so careful because people are a wolf and sheep‘s cloth and this gentleman is not. Thank you Miguel for what you’ve done. Have a blessed day.
Price assessment: Great price
Services: Steering & suspension repair, Brakes, Oil change, Service not listed
Response from the owner · 2 months ago
THANKS EVELYN FOR YOU OPINION AND YOU REVIEW..GOD BLESS AND THANKS FOR TRUST IN US
