Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers for Extra Space Storage in Montgomery, AL, frequently praise the staff for providing helpful, professional customer service and for assisting with unit selection and transfer processes. However, recurring criticisms in lower-rated reviews highlight concerns regarding significant price increases, inadequate security, and instances of property damage or auctioning items without proper notice.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
712 Google reviews we collected
Phrases our text analysis found in 375 written reviews
How often each topic comes up in the written reviews
We read 375 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rotoya has great customer service and handles the office very effectively while multitasking and always staying positive and friendly !”
“I didn’t like the 1 st time I went they were so rude but this time the young lady went above and beyond.”
“Rotoya was amazing very very helpful she i strongly recommend this facility SOME ONE GIVE THIS LADY!”
“I wouldn't never store here again or recommend this company to anyone.”
“Provided excellent service and we appreciate her so much.”
“We found the perfect size for our needs at a great price.”
“excellent fast service 100000 across the board Check them out”
“She explained things very well to me and I would like to thank her very much.”
“Her patience, professionalism, and genuine willingness to help really stood out.”
praise complaint · found by our text analysis, Google review wording unchanged.
Rotoya has great customer service and handles the office very effectively while multitasking and always staying positive and friendly !!!
Rotoya was amazing very very helpful she i strongly recommend this facility SOME ONE GIVE THIS LADY! RAISE!!
My experience has been great. The manager made the transfer process easy. She made sure all my questions were answered. Wonderful manager with pleasant attitude.
Kristi went above and beyond to make sure I had the best possible experience. She took extra time out of her day to walk me through my options, answer my questions, and ensure I chose the option that worked best for me. Her patience, professionalism, and genuine willingness to help really stood out. Excellent…
Thank you so very much 🙏🏾☺️ God's continued Blessings to y'all and we really appreciate the welcome in and the amazing treatment you have given us all the way Extra Space Storage. Thank you for your professionalism and your kindness and understanding... We highly recommend you to everyone who needs extra space at an affordable price.💗💗💗💗💗
Excellent service! I was a walk in customer and had the best experience. Toya was a great help in getting our unit set up. Thank you!
4.9 ★★★★★ 712 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rotoya has great customer service and handles the office very effectively while multitasking and always staying positive and friendly !!!
We are overjoyed to hear that Rotoya provided excellent customer service while multitasking with positivity and friendliness, Kaylee!
Rotoya was extremely helpful.
We sincerely value your feedback, Renee. We're glad Rotoya was helpful to you!
Rotoya was amazing very very helpful she i strongly recommend this facility SOME ONE GIVE THIS LADY! RAISE!!
We're grateful for your kind words, Iilya! We're thrilled Rotoya was so helpful, and we'll be sure to share your recognition with her.
Tali is very helpful and great to the customers
Hello, Roderick. Thank you for the rating. We would love to earn a 5-star review in the future. Please contact us at (334) 269-8619 and let us know if there is anything we can do to make your experience better.
Always a great experience. The best property managers in the business
Thank you, Rodney! We’re privileged to be recognized as the best property managers in the business.
Rotoya J. Provided excellent service and we appreciate her so much.
Thank you for sharing your experience with Extra Space Storage, Melissa. We are glad to hear that Rotoya provided great service.
Rotoya was very welcoming ❤️
Thank you for sharing your experience with us, Alexis. We're glad to hear that Rotoya was so welcoming.
Staff is extremely helpful and professional
Thank you for sharing your experience, Latrail. We are glad to hear that our team provided helpful and professional service at Extra Space Storage.
My experience has been great. The manager made the transfer process easy. She made sure all my questions were answered. Wonderful manager with pleasant attitude.
We are delighted to hear about your great experience! Thanks for highlighting our manager's helpful attitude and service.
Kristi went above and beyond to make sure I had the best possible experience. She took extra time out of her day to walk me through my options, answer my questions, and ensure I chose the option that worked best for me. Her patience, professionalism, and genuine willingness to help really stood out. Excellent customer service from start to finish. Highly recommend Extra Space Storage, and especially Kristi!
We're so glad to hear that Kristi provided you with such an excellent experience at Extra Space Storage, Scott. It's great to know her patience, professionalism, and willingness to help made a difference in finding the best option for you. We will share your kind words with Kristi and the team. We appreciate your high recommendation!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
