Self-storage facility · Montgomery, AL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%93+59.1Reliability 28%92+26Replies to reviews 8%90+7.4Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 68 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★821 Google reviews · 21 photos
96%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the facility 4.9 out of 5 based on 821 reviews, with the owner responding to 77% of them. Customers frequently praise the staff for being helpful, professional, and clear when selecting unit sizes or explaining the move-in process. They also note the ease of online booking and the cleanliness of the facility. However, several low-star reviews criticize the facility for significant price increases after introductory periods and describe the staff as rude.
Google rating: 4.9 out of 5 from 821 reviews (96% five-star).
Reviews on this page: 821 Google reviews (550 with written comments, 2 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 23, 2026.
Service: Packing Service serving Montgomery, Alabama.
Data from Google, last updated October 29, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Extra Space StoragePacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 92/100 on this factor. Category median: 86.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 90/100 on this factor. Category median: 87.A
90
Bar = this company · dark tick = category median.
Star ratings
821 Google reviews we collected
4.9of 5
5 stars79296%
4 stars182%
3 stars30%
2 stars20%
1 star61%
Praise vs complaints
Phrases our text analysis found in 550 written reviews
99%praise
Praise60399%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28847%
Would recommend10517%
Quality & results8714%
Communication478%
Speed & response407%
Price & value376%
Honesty & trust71%
What customers talk about
We read 550 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Vicky was very sweet walk me through everything I needed today even with the prices her service was wonderful”
“There’s plenty of other places in Montgomery to go do not use this place they are rude”
“Definitely recommend her for any of your service needs ☺️”
“Once at the location Vicky was professional, thorough and provided great customer service walking me patiently through the process.”
“Extra Space took great care of us and walked me through the whole process of Climate Control Storage.”
“She was very responsive, attentive, and worked closely with me to find a unit that best fit my needs while also helping me find the best pricing available.”
“She anticipated my needs, and guided me to the perfect size locker and gave me a great price.”
“Way too expensive.”
“She was very informative and was very transparent and honest when answering my questions and concerns.”
People customers mention
Vickey29 reviews
Shannon26 reviews
Vicky15 reviews
Road10 reviews
Vickie8 reviews
Vicki8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGeaux1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Vickie & LaSherry were both exceptional and made this process a smooth transition. I highly recommend.
JJameria3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mrs. Vicky was very sweet walk me through everything I needed today even with the prices her service was wonderful
RREBECCA2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Renting my storage unit was extremely easy online. I could pick the size and location of the one I wanted. In a few minutes I was done! And then on move in day everything went very smooth. The woman at the front desk (I forgot her name) was friendly and informative. She made the process very easy. And the facility…
RRoNecia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ms Vicky was very welcoming and professional ! Our process was very smooth and hassle free ! Definitely recommend her for any of your service needs ☺️
KK4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Vicki at the Carmichael Road location in Montgomery was fantastic! She put my mind at ease given a few matters that required attention. Thank you for not just doing your job but doing it well!
SStephenia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Extra Space took great care of us and walked me through the whole process of Climate Control Storage.
Thank you!
Tee was so helpful and friendly. She help me find the exact size unit I needed.
Response from the owner · 5 days ago
Thank you for sharing your experience with us, Takilla! We're glad to hear that Tee was able to help you find the right storage unit size for your needs. We will make sure to share your kind words with Tee and the rest of our Extra Space Storage team.
G
Geaux Pretty by Jenne1 reviewiTotal number of Google reviews Geaux has written across all businesses on Google Maps, not just this one.
Vickie & LaSherry were both exceptional and made this process a smooth transition. I highly recommend.
Response from the owner · 2 weeks ago
Thank you for the recommendation and for sharing your experience, Geaux. We are glad to hear that the transition was smooth, and we will be sure to share your kind words with Vickie, LaSherry, and the rest of our team.
D
Doyle Johnson8 reviewsiTotal number of Google reviews Doyle has written across all businesses on Google Maps, not just this one.
Thank you for your 5-star review, Doyle! We're so glad to hear you had a very pleasant experience with our agent at Extra Space Storage. We appreciate you sharing your feedback.
J
Jameria Harris3 reviewsiTotal number of Google reviews Jameria has written across all businesses on Google Maps, not just this one.
Mrs. Vicky was very sweet walk me through everything I needed today even with the prices her service was wonderful
Response from the owner · a month ago
Thank you for your wonderful review Jameria! We're so glad to hear that Mrs. Vicky provided you with such sweet and helpful service, walking you through everything you needed, including prices. We'll be sure to share your kind words with Mrs. Vicky and the team at Extra Space Storage. We appreciate you choosing us for your storage needs!
J
Joshua ChampneyLocal Guide · 17 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Tight are for 26 poorly uhauls let alone e a full size moving truck
Response from the owner · a month ago
We take your feedback seriously, Joshua. We're sorry the space felt tight for larger vehicles. Please call us at (334) 260-9898 to discuss your concerns.
T
Telissa Hawkins1 reviewiTotal number of Google reviews Telissa has written across all businesses on Google Maps, not just this one.
Renting my storage unit was extremely easy online. I could pick the size and location of the one I wanted. In a few minutes I was done! And then on move in day everything went very smooth. The woman at the front desk (I forgot her name) was friendly and informative. She made the process very easy. And the facility itself was very clean and easy to navigate.
Response from the owner · 2 months ago
Your positive feedback means a lot. We're glad the online rental process, move-in day, and our clean facility met your expectations, Rebecca!
R
RoNecia Williams2 reviewsiTotal number of Google reviews RoNecia has written across all businesses on Google Maps, not just this one.
Ms Vicky was very welcoming and professional ! Our process was very smooth and hassle free ! Definitely recommend her for any of your service needs ☺️
Response from the owner · 3 months ago
We are elated to hear Ms. Vicky made your process smooth and hassle-free. We'll share your kind words with her. We appreciate the recommendation, RoNecia!
K
K4 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Vicki at the Carmichael Road location in Montgomery was fantastic! She put my mind at ease given a few matters that required attention. Thank you for not just doing your job but doing it well!
Response from the owner · 3 months ago
Thank you for taking the time to recognize Vicki's outstanding service K. We're proud she put your mind at ease and went above and beyond.
