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Extreme Phone Repair

Computer repair service · Elgin, IL · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 41 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 83%
4.9 ★★★★★ 251 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
Oct 2026latest review

Extreme Phone Repair at a glance

Google reviewers rate Extreme Phone Repair 4.9 out of 5 based on 251 reviews, with the owner responding to 94% of comments. Customers frequently cite fast turnaround times, affordable pricing, and clear communication for services ranging from screen and battery replacements to water damage repairs and laptop cleaning. While most praise the quality of work and use of OEM parts, a small number of low-star reviews describe instances of missed appointments, rude phone interactions, and unreliable repair timelines.

  • Google rating: 4.9 out of 5 from 251 reviews (97% five-star).
  • Reviews on this page: 251 Google reviews (225 with written comments, 15 with photos).
  • Owner responses: the business replied to 94% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Electronics Repair Shop serving Elgin, Illinois.

Data from Google, last updated October 27, 2026.

Score profile vs other electronics repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction91Reliability81Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 91 (median 79)Reliability: 81 (median 72)Craft & service: 100 (median 97)Value: 100 (median 95)Momentum: 100 (median 100)Replies to reviews: 100 (median 60)
Extreme Phone RepairElectronics Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extreme Phone Repair: 91/100 on this factor. Category median: 79.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extreme Phone Repair: 81/100 on this factor. Category median: 72.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Extreme Phone Repair: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Extreme Phone Repair: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extreme Phone Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extreme Phone Repair: 100/100 on this factor. Category median: 60.A
100

Bar = this company · dark tick = category median.

Star ratings

251 Google reviews we collected

  • 5 stars24397%
  • 4 stars21%
  • 3 stars10%
  • 2 stars10%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 225 written reviews

  • Praise41898%
  • Complaints102%

Topic share

How often each topic comes up in the written reviews

  • Speed & response10324%
  • Price & value10224%
  • Quality & results7518%
  • Staff & attitude5814%
  • Would recommend5613%
  • Honesty & trust276%
  • Communication72%

What customers talk about

We read 225 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Phone screen decided to die and brought it in the next morning and got it fixed right away.”
  • “The service that Marcos brought to me was amazing and he gave me great price for a brand new battery and now we have 100% battery health”
    “Highly recommend, was honest and didn’t try to overcharge”
  • “Marco at Extreme Phone Repair did a great job fixing my computer!”
    “Absolutely horrible experience!”
  • “Worker was very helpful, fixed my problem within minutes and gave a good price!”
  • “I highly recommend Marco to anyone who needs computer repairs.”
  • “Very honest and very fair pricing and will not cheat you on amything.”
  • “Super clear communication, very good pricing, and overall 10/10 customer service!”

People customers mention

  • Marcos 24 reviews
  • Meijer 8 reviews
  • Marco 7 reviews
  • Samsung 4 reviews
  • Ipad 3 reviews
  • Watch 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

NatalieLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★

Fixed my daughter phone in under 15 min and it works perfectly best repair around

Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

The service that Marcos brought to me was amazing and he gave me great price for a brand new battery and now we have 100% battery health

Customer photo from Samuel's review
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Came in with a broken screen and unchargable phone, but Marcos made sure to provide me the exact details and steps to get it fixed, and the result were more than great! I definitely recommend.

Traci2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Repair was quick and affordable. 2nd time using the company for phone repair!

Cesar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Marco at Extreme Phone Repair did a great job fixing my computer! I’m very satisfied with the repair and happy I brought it to his store. I highly recommend Marco to anyone who needs computer repairs. Thank you, Marco!

Jess2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Amazing service! Within a week, my phone, my moms phone and my grandma's phone broke. Within 2 days each he got our phones back and better than before. He also gave cases to my mom and grandma free of charge. Super clear communication, very good pricing, and overall 10/10 customer service!

Photos

Customer reviews

4.9 ★★★★★ 251 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Natalie HernandezLocal Guide · 8 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fixed my daughter phone in under 15 min and it works perfectly best repair around

Samuel Eli Gonzalez2 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service that Marcos brought to me was amazing and he gave me great price for a brand new battery and now we have 100% battery health

Kim Loren1 reviewTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came in with a broken screen and unchargable phone, but Marcos made sure to provide me the exact details and steps to get it fixed, and the result were more than great! I definitely recommend.

Response from the owner · 2 weeks ago

Thanks

Traci Sabia2 reviewsTotal number of Google reviews Traci has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Repair was quick and affordable. 2nd time using the company for phone repair!

Response from the owner · 3 weeks ago

Thanks

Cesar Vargas2 reviewsTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marco at Extreme Phone Repair did a great job fixing my computer! I’m very satisfied with the repair and happy I brought it to his store. I highly recommend Marco to anyone who needs computer repairs. Thank you, Marco!

Response from the owner · 3 weeks ago

Thanks

Jess K2 reviewsTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing service! Within a week, my phone, my moms phone and my grandma's phone broke. Within 2 days each he got our phones back and better than before. He also gave cases to my mom and grandma free of charge. Super clear communication, very good pricing, and overall 10/10 customer service!

Response from the owner · 3 weeks ago

Thanks

Cathleen Baker3 reviewsTotal number of Google reviews Cathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick service. Very reasonable price. I will be back—if necessary. Thank you!!!!

Response from the owner · 3 weeks ago

Thanks

Monica Hernandez2 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I just want to thank Marco for fixing my iphone 14 plus i appreciate the effort and the good quality of job he does. I really recommend Marco because he works really hard good clean. Again Thanks Marco

Response from the owner · 3 weeks ago

Thanks

Ian Dretzka3 reviewsTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Phone screen decided to die and brought it in the next morning and got it fixed right away. Great service.

Response from the owner · 3 weeks ago

Thanks

Christopher Olson3 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Marcus is the best, he knew what to do and did it. very quick, worth every penny to replace Galaxy S22 battery

Response from the owner · a month ago

Thanks

Extreme Phone Repair on Google Maps →

Business details