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FairPrice Movers Menlo Park

Mover · Palo Alto, CA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 391 moversPosition by Experts Score among all companies we track in this category. · better than 80%
5.0 ★★★★★ 156 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
$805typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

FairPrice Movers Menlo Park at a glance

Google reviewers for FairPrice Movers Menlo Park report a 5/5 rating from 156 reviews, with the owner responding to 31% of feedback. Customers frequently cite punctuality, careful handling of fragile or bulky items, and clear communication as key positives. A recurring criticism involves significant delays relative to initial time estimates, where one move took seven hours despite a three-to-five hour projection.

  • Google rating: 5.0 out of 5 from 156 reviews (99% five-star).
  • Reviews on this page: 156 Google reviews (156 with written comments, 2 with photos).
  • Owner responses: the business replied to 31% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Mover serving Palo Alto, California.

Data from Google, last updated November 2, 2026.

Score profile vs other movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction97Reliability95Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 97 (median 93)Reliability: 95 (median 91)Craft & service: 99 (median 94)Value: 100 (median 100)Momentum: 100 (median 100)
FairPrice Movers Menlo ParkMovers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FairPrice Movers Menlo Park: 97/100 on this factor. Category median: 93.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FairPrice Movers Menlo Park: 95/100 on this factor. Category median: 91.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FairPrice Movers Menlo Park: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FairPrice Movers Menlo Park: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FairPrice Movers Menlo Park: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–

Bar = this company · dark tick = category median.

Star ratings

156 Google reviews we collected

  • 5 stars15599%
  • 4 stars00%
  • 3 stars00%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 156 written reviews

  • Praise21796%
  • Complaints84%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2178%
  • Reasonable622%
  • Overpriced00%
  • Not sure00%
$805-16% vs typical movers

Middle half of what 25 customers paid ($621–$1.1k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6730%
  • Speed & response5123%
  • Would recommend2812%
  • Price & value2612%
  • Quality & results2210%
  • Honesty & trust188%
  • Communication136%

What customers talk about

We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They remained highly professional, communicated clearly during transit, and brought every single piece of furniture inside looking flawless.”
  • “The guys were super friendly from the jump, watched out for the doorframes, and got us settled in no time, making this absolutely the best decision we made.”
    “We also noticed excessive phone use and other unnecessary delays.”
  • “I highly recommend them for any delicate items you need transported.”
  • “Getting all our belongings out to Fair Oaks went way better than I could have ever hoped.”
  • “These guys did an outstanding job today and I would recommend them to any friends.”
    “Had a full potter's wheel and kiln setup, heavy and awkward, and I was sure something would get damaged.”
  • “Genuinely thankful for their outstanding efficiency.”
  • “The morning team was amazing, Very calm, respectful, and so easy to work with.”

People customers mention

  • Moving 10 reviews
  • Oaks 3 reviews
  • Heights 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired FairPrice Movers Menlo Park for 7 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Faitha day ago★★★★★

Utterly impressed by the first-class support we got this afternoon. The guys tackled our steep outdoor staircase and awkward fitness equipment with zero complaints. They remained highly professional, communicated clearly during transit, and brought every single piece of furniture inside looking flawless. Simply cannot praise this excellent company enough.

Paid $500–1,000Great priceSenior moving
Joanne2 days ago★★★★★

Supremely satisfied with how this entire transition was executed. The crew from Fairprice Menlo Park was energetic, polite, and extremely cautious with our large TV and sound system. They packed the moving van tightly and had our apartment unloaded much quicker than we budgeted for. Will absolutely be recommending…

Paid $500–1,000Great priceSenior moving
Jennifer2 days ago★★★★★

Booking Fairprice Menlo Park was an incredibly smart move for our family. The team showed up bright and early, instantly getting to work on protecting our oversized living room furniture. They were so courteous and guided our heavy recliners through the narrow front door without a single scrape on the paint. Feeling…

Paid $500–1,000Great priceSenior moving
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Getting all our belongings out to Fair Oaks went way better than I could have ever hoped. The team worked together so well, handled our bulky items with total care, and kept a great attitude, so I highly encourage anyone looking for movers to book them.

Paid $1,000–1,500Great priceSenior moving
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Honestly, I was dreading moving day until this amazing crew arrived to help us get over to Felton Gables. They were incredibly polite, moved our heavy couches safely, and just made the afternoon fly by, so I cannot thank them enough for the stellar service.

Paid $1,000–1,500Great priceSenior moving
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This team was better than any movers we have used. Polite, fast, and gentle with our furniture near Suburban Park. So glad we hired them!

Paid $500–1,000Great priceSenior moving

Photos

Customer reviews

5.0 ★★★★★ 156 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Faith Allan
Review from Google · view on Google
★★★★★

Utterly impressed by the first-class support we got this afternoon. The guys tackled our steep outdoor staircase and awkward fitness equipment with zero complaints. They remained highly professional, communicated clearly during transit, and brought every single piece of furniture inside looking flawless. Simply cannot praise this excellent company enough.

  • Price assessment: Great price
  • Price: $500–1,000
  • Services: Senior moving
Vanessa Brown
Review from Google · view on Google
★★★★★

Splendid job by a seriously dedicated and upbeat moving team. Hauling all our possessions across the bay had me completely stressed, but they turned it into an entirely straightforward process. They were wonderfully patient with our messy labeling system and perfectly set up our dining table at the new property. Endlessly grateful for such an elite crew.

Joanne Lyman
Review from Google · view on Google
★★★★★

Supremely satisfied with how this entire transition was executed. The crew from Fairprice Menlo Park was energetic, polite, and extremely cautious with our large TV and sound system. They packed the moving van tightly and had our apartment unloaded much quicker than we budgeted for. Will absolutely be recommending their top-quality services to my coworkers.

  • Price assessment: Great price
  • Price: $500–1,000
  • Services: Senior moving
Nicholas MacLeod
Review from Google · view on Google
★★★★★

What a flawless experience from the minute the moving crew arrived. We were highly anxious about relocating our heavy collection of garage tools, but they handled the whole lot effortlessly. The guys shrink-wrapped our fragile ceramics beautifully and everything made the trip safely. Genuinely thankful for their outstanding efficiency.

Jennifer Johnston
Review from Google · view on Google
★★★★★

Booking Fairprice Menlo Park was an incredibly smart move for our family. The team showed up bright and early, instantly getting to work on protecting our oversized living room furniture. They were so courteous and guided our heavy recliners through the narrow front door without a single scrape on the paint. Feeling incredibly lucky to have had their brilliant help today.

  • Price assessment: Great price
  • Price: $500–1,000
  • Services: Senior moving
Julia Lyman1 reviewTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our custom sectional is massive and I honestly did not think it would clear the entryway at our new Morgan Creek house. The crew took the time to pivot it perfectly through the frame without rubbing the fabric against the door hinges. Very precise work.

Karen Berry1 reviewTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Getting all our belongings out to Fair Oaks went way better than I could have ever hoped. The team worked together so well, handled our bulky items with total care, and kept a great attitude, so I highly encourage anyone looking for movers to book them.

  • Price assessment: Great price
  • Price: $1,000–1,500
  • Services: Senior moving
Charles Forsyth1 reviewTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Transitioning to a different area can be overwhelming, yet Fairprice Movers handled our Vintage Oaks move flawlessly. The guys were super friendly from the jump, watched out for the doorframes, and got us settled in no time, making this absolutely the best decision we made.

Jacob Chapman1 reviewTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honestly, I was dreading moving day until this amazing crew arrived to help us get over to Felton Gables. They were incredibly polite, moved our heavy couches safely, and just made the afternoon fly by, so I cannot thank them enough for the stellar service.

  • Price assessment: Great price
  • Price: $1,000–1,500
  • Services: Senior moving
Phil Lewis1 reviewTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We just got all unpacked at our new house in Lorelei Manor and the whole process was surprisingly painless. The loaders showed up on time, treated our fragile boxes like their own, and finished everything smoothly, which deserves a huge thanks for a perfect day.

FairPrice Movers Menlo Park on Google Maps →

Business details