Pest control service · Twin Falls, ID · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%84+12.8Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#126 of 363 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★24 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$110typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate this pest control service five stars based on twenty-four reviews, with the owner responding to all feedback. Customers consistently describe the staff as friendly, professional, and punctual, noting that technicians explain processes and products clearly while addressing concerns about food and pet safety. Recurring themes include effective treatment for various pests like ants, mice, and box elder bugs, along with affordable pricing and convenient scheduling. No common criticisms appear in the provided excerpts, as all reviewed experiences were positive.
Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
Reviews on this page: 24 Google reviews (20 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 14, 2026.
Service: Pest Control Service serving Twin Falls, Idaho.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Falls Pest Services - Twin Falls, ID: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Falls Pest Services - Twin Falls, ID: 96/100 on this factor. Category median: 93.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Falls Pest Services - Twin Falls, ID: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Falls Pest Services - Twin Falls, ID: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars24100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
98%praise
Praise4198%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price217%
Reasonable1083%
Overpriced00%
Not sure00%
$110+1% vs typical pest control services
Middle half of what 11 customers paid ($103–$116) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1638%
Speed & response921%
Quality & results819%
Would recommend410%
Communication37%
Price & value25%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Consistently professional, friendly, and easy to work with!”
“Very responsive to our concerns with food and pet safety and pest control.”
“Quick, friendly, and thorough, what more could you ask for!”
“Highly recommend!”
“They walk you through everything they are going to do and explain the services.”
“They are knowledgeable, friendly, quick to respond, and affordable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Falls Pest Services - Twin Falls, ID for 5 kinds of job. Pick one to see what they paid and said.
RichLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fred and office are friendly, fast, professional. Could not have hornets stinging our grand babies! Gin
Paid $140–160Reasonable priceHornet & wasp exterminationGeneral pest inspectionAnt extermination
Ange2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Consistently professional, friendly, and easy to work with! The box elder bugs at my house were awful! We saw a huge decrease after the 1st 2 weeks and with the quarterly spraying, they are almost nonexistent.
Carla5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I appreciated that Fred came out and he accommodated his time, due to my work schedule very friendly, very Pleasant was on time for the appointment , This is the second time that Falls pests has came out to my house, and I’m very pleased with the service and with the staff.
Paid $100–120Reasonable priceHornet & wasp exterminationSpider exterminationBug & insect extermination
StevenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Very friendly and efficient. I was having a massive ant problem and they came out immediately, thank you. Attttttttt
Erik3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fred, our Technician came to our home for our quarterly application. He's very attentive to any concerns that we might have. He's always very pleasant and friendly.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Rich and Gin BontadelliLocal Guide · 15 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Consistently professional, friendly, and easy to work with! The box elder bugs at my house were awful! We saw a huge decrease after the 1st 2 weeks and with the quarterly spraying, they are almost nonexistent.
Price assessment: Reasonable price
Price: $100–120
Services: Bug & insect extermination
Response from the owner · 6 months ago
Thank you for sharing your feedback!
Zach B7 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
We have LOVED Falls Pest Control! They make the maintenance soo easy and convenient! Fred is our service man and he is the absolute BEST! So knowledgeable and friendly. We will be forever clients!
Response from the owner · 6 months ago
Thank you Clerissa! We appreciate you trusting our company welcome to the Falls Pest family!
Zachary Spellerberg1 reviewiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
