Pest control service · Victorville, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★76 Google reviews · 20 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Family 1st Pest Solutions five stars based on seventy-six reviews, noting that the owner responds to all feedback. Customers frequently praise the company for punctuality, clear communication, and reasonable pricing when addressing rodents, wasps, and bed bugs. Recurring themes include professional service, thorough inspections, and effective long-term pest elimination. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 76 reviews (97% five-star).
Reviews on this page: 76 Google reviews (67 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 1, 2026.
Service: Pest Control Service serving Victorville, California.
Data from Google, last updated November 5, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Family 1st Pest SolutionsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family 1st Pest Solutions: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family 1st Pest Solutions: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family 1st Pest Solutions: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family 1st Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family 1st Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
5.0of 5
5 stars7497%
4 stars23%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 67 written reviews
100%praise
Praise158100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3321%
Would recommend2717%
Quality & results2415%
Price & value2415%
Speed & response2013%
Communication1711%
Honesty & trust138%
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always very professional and have excellent customer service.”
“I definitely recommend them to anyone looking for a reliable pest control company!”
“I noticed great results from day one and haven’t had any issues ever since.”
“They used to go once a month to check everything and change traps for a short amount of money a month which was 100% worth it.”
“Great service on time and very up forward 100% would recommend them.”
“They are always more than happy to answer my questions and explain everything to me thoroughly.”
“I’ve been using Family 1st Pest Solutions for about 3 months now and I honestly couldn’t be happier with the service.”
People customers mention
Joseph9 reviews
Linda4 reviews
First3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Family 1st Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
VValeria1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were experiencing a huge infestation in my house, and we were planning on selling. I contact them and they went to diagnose the situation in a incredible short time they check everything out offer me two ways and it was amazing, after them taking all the rats and mouses out I’ve never got them again. They used to…
Great price
FFC1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve been using Family 1st Pest Solutions for about 3 months now and I honestly couldn’t be happier with the service. I noticed great results from day one and haven’t had any issues ever since.
They are always very professional and have excellent customer service. They are always more than happy to answer my…
Great price
BBrenda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Joseph was amazing! He went above and beyond during our pest control service and took care of more than we had originally asked for. He was professional, thorough, and made sure everything was handled properly before leaving. We really appreciated his attention to detail and great customer service. Highly recommend this company, especially Joseph!
EevelinaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I Called them for an emergency pest problem. They were out the next day taking care of everything. Best price in town really taking care of families. Communication and follow up was on point. I plan on keeping them year around highly recommended.
DDeucesmitty7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great job getting our inspection completed quickly and appreciate the responsiveness in a timely manner. Will use again !
TTLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This has been the best experience with a company that I’ve ever had. The owner Joseph is very professional and knowledgeable. Whenever we’ve had an issue, it has been resolved immediately. His crew is very experienced and efficient. Their prices are amazing and they have our business for life. The company name is Not a gimmick, They are the real deal
We were experiencing a huge infestation in my house, and we were planning on selling. I contact them and they went to diagnose the situation in a incredible short time they check everything out offer me two ways and it was amazing, after them taking all the rats and mouses out I’ve never got them again. They used to go once a month to check everything and change traps for a short amount of money a month which was 100% worth it. I am so grateful for their help and I would love to hire them again.
Price assessment: Great price
Pest type: Rodents, Cockroaches, Spiders
Response from the owner · a month ago
Thank you, Valeria, for sharing your experience. We are glad we could respond quickly, present clear options, and deliver lasting results. We appreciate your trust and would welcome the opportunity to assist you again. We appreciate you taking the time to give us a honest review!
F
FC1 reviewiTotal number of Google reviews FC has written across all businesses on Google Maps, not just this one.
I’ve been using Family 1st Pest Solutions for about 3 months now and I honestly couldn’t be happier with the service. I noticed great results from day one and haven’t had any issues ever since.
They are always very professional and have excellent customer service. They are always more than happy to answer my questions and explain everything to me thoroughly. I really appreciate that because it shows they actually care about their customers and the service they provide.
I’m always happy to support a small business, especially when they provide such great service. I definitely recommend them to anyone looking for a reliable pest control company!
Price assessment: Great price
Response from the owner · 2 months ago
Awesome to hear this! We really do appreciate your support. Thank you for taking the time to express your experience to others!
T
Teresa Cerritos4 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Great service, great people. Easy to communicate with them.
Price assessment: Great price
Price: $60–80
Response from the owner · 2 months ago
Thank you, Teresa! We’re so glad you enjoyed our service and found communication easy. We appreciate your kind words and look forward to serving you again.
B
Brenda Alegria5 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Joseph was amazing! He went above and beyond during our pest control service and took care of more than we had originally asked for. He was professional, thorough, and made sure everything was handled properly before leaving. We really appreciated his attention to detail and great customer service. Highly recommend this company, especially Joseph!
Response from the owner · 5 months ago
Thank you so much for the wonderful review, Brenda. We're thrilled Joseph went above and beyond and provided professional, thorough service. We'll share your kind words with him and the team. We appreciate your recommendation and are here if you need anything else in the future.
J
JESSICAS6 reviewsiTotal number of Google reviews JESSICAS has written across all businesses on Google Maps, not just this one.
Great service on time and very up forward 100% would recommend them.
Response from the owner · 5 months ago
Thank you for the great review! We're thrilled our team was on time, upfront, and earned your recommendation. We appreciate you sharing your experience and look forward to serving you again.
E
evelina trujilloLocal Guide · 24 reviewsiTotal number of Google reviews evelina has written across all businesses on Google Maps, not just this one.
I Called them for an emergency pest problem. They were out the next day taking care of everything. Best price in town really taking care of families. Communication and follow up was on point. I plan on keeping them year around highly recommended.
Response from the owner · 6 months ago
Thank you so much, Evelina! We truly appreciate your kind words and your trust in us, especially during an emergency situation. We’re glad we could respond quickly and provide the level of service, communication, and value you deserve. It means a lot to know you plan to keep us year-round — we look forward to continuing to take great care of your home and family!
D
Deucesmitty R.E.7 reviewsiTotal number of Google reviews Deucesmitty has written across all businesses on Google Maps, not just this one.
Great job getting our inspection completed quickly and appreciate the responsiveness in a timely manner. Will use again !
Response from the owner · a year ago
Thank you so much, Deucesmitty R.E.! We're thrilled to hear you were happy with the quick turnaround and our responsiveness. It was a pleasure working with you, and we truly appreciate your support. Looking forward to assisting you again in the future!
T
TLocal Guide · 23 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
This has been the best experience with a company that I’ve ever had. The owner Joseph is very professional and knowledgeable. Whenever we’ve had an issue, it has been resolved immediately. His crew is very experienced and efficient. Their prices are amazing and they have our business for life. The company name is Not a gimmick, They are the real deal
Response from the owner · a year ago
Thank you so much, Tyler! Your kind words truly mean the world to us. We're thrilled to know that your experience with us has been so positive and that our team, including Joseph, could meet your expectations. We take great pride in being responsive, professional, and delivering real value — it's wonderful to hear that came through. We’re honored to have earned your trust and long-term business!
Z
Ziphora Dominguez8 reviewsiTotal number of Google reviews Ziphora has written across all businesses on Google Maps, not just this one.
The whole team is extremely helpful! From Linda to Joe and Ramon, they all address every need we have, are friendly, listen, informative and are overall a great company. We appreciate you guys!
Response from the owner · a year ago
Thank you so much, Ziphora! We truly appreciate your kind words and are thrilled to hear that Linda, Joe, and Ramon were able to help make your experience a great one. It's always our goal to be supportive, friendly, and attentive to your needs—so your feedback means the world to us. We're grateful for your trust and look forward to continuing to serve you!
D
Daniel Howe10 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
