iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%72+45.7Reliability 28%59+16.7Replies to reviews 8%89+7.3Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 33 allergy testing clinicsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.7★★★★★87 Google reviews · 3 photos
87%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Family Allergy & Asthma - Lakeland, TN at a glance
Google reviewers rate the practice 4.7 out of 5 based on 87 reviews, with the owner responding to 90% of feedback. Patients frequently praise the friendly, efficient staff and thorough, knowledgeable care provided during allergy shots and testing, noting quick in-and-out visits and attentive communication. However, lower-rated reviews highlight issues with appointment scheduling errors, long wait times, and billing disputes for unperformed tests, alongside complaints about rude front desk interactions.
Google rating: 4.7 out of 5 from 87 reviews (87% five-star).
Reviews on this page: 87 Google reviews (61 with written comments).
Owner responses: the business replied to 90% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyAllergy Testing Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Allergy & Asthma - Lakeland, TN: 72/100 on this factor. Category median: 88.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Allergy & Asthma - Lakeland, TN: 59/100 on this factor. Category median: 83.C
59
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Allergy & Asthma - Lakeland, TN: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Allergy & Asthma - Lakeland, TN: 89/100 on this factor. Category median: 40.A
89
Bar = this company · dark tick = category median.
Star ratings
87 Google reviews we collected
4.7of 5
5 stars7687%
4 stars56%
3 stars11%
2 stars22%
1 star33%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
89%praise
Praise6789%
Complaints811%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3851%
Speed & response1115%
Quality & results912%
Communication79%
Would recommend79%
Honesty & trust23%
Price & value11%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I forgot my card and I was waited on promptly -very courteous”
“During my first appointment, the woman at the front desk was rude.”
“The doctor was very patient, Very knowledgeable, And had a very efficient staff!”
“Ragsdale is so thorough, knowledgeable, and a good listener.”
“Lots of info provided today, the nurse was so very helpful and explained everything and answered all my questions!”
“Great visit I would highly recommend Family Allergy and Asthma”
“DO NOT RECOMMEND simply for the way they treat patients.”
“While I was there for a shot Trina had genuine concern for my rising blood pressure.”
People customers mention
Ragsdale15 reviews
Trina3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMichael8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I have been receiving allergy shots at the Lakeland office for a few months. The entire staff is friendly and welcoming. They all know me by name and remember things I have told them just in our chatting back and forth. The way we interact with other, you’d think we’ve known each other for years, not just a few months.
DDeborah6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
Good people - Jennifer always asks the appropriate questions when I am called back for my shot. She is friendly & answers my questions.
TTamiLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Everyone there was great. Doris is a great receptionist. And the nurse and Dr Ragsdale. Very glad I got in
BBettie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
My experience with you was appreciated 👏 so much for the time the nurse was very kind and nice 😊
CCarol11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Easy in and out to get my allergy shot each week. Staff is pleasant and efficient.
SShannon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Dr. Ragsdale didn't just listen she heard my concerns. I'm forever grateful that she is an advocate for my illness. Also Trina is an exceptional nurse.
I have been receiving allergy shots at the Lakeland office for a few months. The entire staff is friendly and welcoming. They all know me by name and remember things I have told them just in our chatting back and forth. The way we interact with other, you’d think we’ve known each other for years, not just a few months.
Response from the owner · 3 months ago
Thanks for the great review! - The Patient Experience Team
C
Carol Ross2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Good people - Jennifer always asks the appropriate questions when I am called back for my shot. She is friendly & answers my questions.
Response from the owner · 3 weeks ago
We strive to deliver the highest quality of patient care and love to hear about your positive experience. Thanks for sharing your feedback with us. - The Patient Experience Team
G
Gail Goff4 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Dr. Ragsdale didn't just listen she heard my concerns. I'm forever grateful that she is an advocate for my illness. Also Trina is an exceptional nurse.
Response from the owner · a year ago
We strive to deliver the highest quality of patient care and love to hear about your positive experience. Thanks for sharing your feedback with us. - The Patient Experience Team
S
Sandra RoyerLocal Guide · 12 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
