Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Family First Home Inspection Services highly for thorough home and new construction inspections, noting detailed reports and clear explanations of findings. Customers frequently praise the inspector's punctuality, responsiveness to follow-up questions, and ability to identify issues before closing. One criticism from a low-star review suggests that the inspection may have missed significant problems, despite the inspector's confident reassurance during the post-inspection phone call.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
30 Google reviews we collected
Phrases our text analysis found in 27 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim did an excellent job with the foundation certification inspection.”
“He is also very approachable, professional, and accommodating to work with.”
“He was both efficient and thorough throughout the process.”
“I recommend Tim for any and all of the services he provides.”
“I can’t say enough about his critical eye and the time he took to explain the issues I had questions about so I had the knowledge to negotiate and to…”
“Tim is a highly experienced professional who is genuinely concerned about the customer and the long term wellbeing of their purchase.”
“I needed a 40 year old home inspected quickly as i was negotiating with the seller on a fair price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Family First Home Inspection Services, LLC for 1 kind of job. Pick one to see what they paid and said.
Tim was awesome in sharing the necessary details to finalize our decision. Very thorough, professional, and efficient! Thanks Tim!
Great job and very responsive. I used his inspection as part of my final walk thru with the builder and it was critical. Timothy caught things we would of never saw.
Tim did an excellent job with the foundation certification inspection. He was both efficient and thorough throughout the process. When the underwriter requested additional photos and more detailed information, Tim had already planned ahead and was able to provide everything immediately. His responsiveness played a…
Tim went above and beyond to make sure I was confident in knowing what was going on with my house! I can’t say enough about his critical eye and the time he took to explain the issues I had questions about so I had the knowledge to negotiate and to know what I needed to do after purchasing my house.
Excellent service! Family First HIS made the whole process easy and stress-free. Professional, friendly, and highly skilled. I’ll definitely be using them again in the future!
Tim was thorough and professionally insected the home that i a buying. I would recomend him to anyone looking for a home inspection
| Job | Reviews | Category typical |
|---|---|---|
| New construction inspections | 2 | — |
4.9 ★★★★★ 30 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tim was awesome in sharing the necessary details to finalize our decision. Very thorough, professional, and efficient! Thanks Tim!
Great job and very responsive. I used his inspection as part of my final walk thru with the builder and it was critical. Timothy caught things we would of never saw.
Tim did an excellent job with the foundation certification inspection. He was both efficient and thorough throughout the process. When the underwriter requested additional photos and more detailed information, Tim had already planned ahead and was able to provide everything immediately. His responsiveness played a big role in helping us stay on track for an on-time closing. He is also very approachable, professional, and accommodating to work with. Highly recommend!
Tim went above and beyond to make sure I was confident in knowing what was going on with my house! I can’t say enough about his critical eye and the time he took to explain the issues I had questions about so I had the knowledge to negotiate and to know what I needed to do after purchasing my house.
Excellent service! Family First HIS made the whole process easy and stress-free. Professional, friendly, and highly skilled. I’ll definitely be using them again in the future!
Tim was thorough and professionally insected the home that i a buying. I would recomend him to anyone looking for a home inspection
Mr. Tim inspected a new construction home I'm in the process of purchasing. He was very thorough in his inspection and caught small things that would easily be overlooked by someone who isn't a professional. He tested EVERYTHING and provided me with an on site breakdown of the many things to ensure were address before closing. He also gave me solid advice about things that I could do to ensure the home stays in good shape for years to come. Very efficent and detailed inspector.
I have never submitted a negative google review but I am compelled to warn others. Family First was recommended by our realtor. We were out of state so we accepted her recommendation without hesitation. Tim spent significant time with us over the phone after the home inspection to review his assessment. He gave us the appearance and reassurance that he had been as thorough as possible. Unfortunately, he missed a major code violation in the kitchen that should have been easily detected. It has resulted in over $5000 of expenses that should have been covered by the previous owner who had allowed for an obvious violation. Every gas & electric service person including a plumber and appliance vendor were shocked and horrified to see the ventilation issue and in disbelief that any certified inspector did not red flag the issue immediately. One vendor even went so far as to suggest I could sue the inspector for such negligence, at minimum have his certification questioned. I regret that we used him and don’t relish in leaving a bad review for a small business owner , but it is only to alert others.
I am sorry you had a bad experience. I would like to see what issue I missed as code verification is not part of the North Carolina home inspection. Know the issue could help me ensure it does not happen again. I see the inspection was done in 2021. If you could reach out to me to discuss I would appreciate it. I would also contact the county also as they would be the one to verify code requirements and when they did their inspections for the system you are speaking of also.
Tim is a highly experienced professional who is genuinely concerned about the customer and the long term wellbeing of their purchase.
This is the second time we have selected Family First for a new home inspection. Tim’s thorough approach gave me peace of mind and helped me make an informed investment decision. Despite being fully booked for several weeks, Tim worked overtime to complete the inspection on a Saturday and provided a timely and professional report. I highly recommend Family First!
It was a pleasure working with you again. I was so happy to be able to fit the inspection into the schedule during such a busy time of the year.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
