Pet sitter · Parma Heights, OH · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★45 Google reviews · 2 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Family Pet Sitters LLC holds a 5/5 Google rating from 45 reviews, with the owner responding to all feedback. Customers consistently praise the team for punctuality, thorough in-home care, and reliable communication via a user-friendly app that provides daily photos and updates. Services include pet sitting, walking, and home maintenance tasks like mail collection. No recurring criticisms appear in the provided excerpts, as all reviews reflect satisfaction with the professional and attentive service received.
Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
Reviews on this page: 45 Google reviews (44 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 1, 2026.
Service: Pet Sitter serving Parma Heights, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Family Pet Sitters LLCPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Pet Sitters LLC: 98/100 on this factor. Category median: 84.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Pet Sitters LLC: 95/100 on this factor. Category median: 79.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Pet Sitters LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
5.0of 5
5 stars45100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
99%praise
Praise8499%
Complaints11%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2327%
Would recommend1922%
Communication1416%
Quality & results1315%
Honesty & trust911%
Speed & response78%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone has been very professional and thorough as well as friendly and accommodating.”
“I wouldn’t hesitate to recommend them and we will be using their services again.”
“Leslie and Noelle were very attentive to our pets and communicated with us regularly, including sending daily pictures.”
“The Family Pet Sitting Team and the care they provide for my fur family members is truly top notch.”
“Mary took amazing cared of my rescue dog, who is very timid and slow to trust people.”
“The caregivers were there on time and took wonderful care of my sweet Ginger.”
People customers mention
Leslie3 reviews
Kelly3 reviews
Time3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLaura2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everyone has been very professional and thorough as well as friendly and accommodating. My kitties were well taken care of 😻
Reasonable price
JJill1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had a last minute trip come up and Family Pet Sitters was a blessing!! Kelly took fantastic care of our senior cat while we were away for a week. She sent us updates for each visit and went above and beyond in pampering our cat. We could not have asked for a better experience.
Reasonable price
MMarianne14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I feel so much better leaving my pets when Family Pet Sitters is watching them. They do a great job. They notice their little quirks which tells me they do pay attention to my pets and spend time with them. I highly recommend them.
LLori2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We had the pleasure of using Family Pet Sitters during our recent family vacation. We couldn’t be happier with the experience. Our pets were happy they could stay in the comfort of their home and my family was happy for the daily updates and photos. I wouldn’t hesitate to recommend them and we will be using their services again.
HHeatherLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I can’t say enough wonderful things about Family Pet Sitters! My vet recommended them, and now I completely understand why. Mary took amazing cared of my rescue dog, who is very timid and slow to trust people. She was incredibly patient and kind, and somehow managed to win my dog over. I highly recommend Family Pet…
LLisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Leslie and Noelle were very attentive to our pets and communicated with us regularly, including sending daily pictures. When our cat decided to go into hiding, they took extra steps to set up cameras to make sure he was okay. I would highly recommend.
Everyone has been very professional and thorough as well as friendly and accommodating. My kitties were well taken care of 😻
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for the kind review! We’re so glad you had a great experience with our team and, most importantly, that your kitties were happy and well cared for. 😻 We truly appreciate you trusting Family Pet Sitters with them!
J
Jill Protos1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
We had a last minute trip come up and Family Pet Sitters was a blessing!! Kelly took fantastic care of our senior cat while we were away for a week. She sent us updates for each visit and went above and beyond in pampering our cat. We could not have asked for a better experience.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you so much for your kind words! We’re thrilled we could help when your last-minute trip came up and give you peace of mind while you were away. Kelly will be so happy to hear how much you appreciated her updates and the extra love she gave your senior kitty. It was truly our pleasure to care for your cat, and we’re grateful you trusted Family Pet Sitters!
M
Marianne Fox14 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
I feel so much better leaving my pets when Family Pet Sitters is watching them. They do a great job. They notice their little quirks which tells me they do pay attention to my pets and spend time with them. I highly recommend them.
Response from the owner · 3 months ago
Thank you so much for your wonderful review and recommendation! It truly means the world to us.
One of the greatest compliments we can receive is hearing that you feel more at ease leaving your pets in our care. We believe that great pet care goes beyond feeding and walks—it's about getting to know each pet's unique personality, routines, and those little quirks that make them who they are. Knowing those details helps us provide the personalized care they deserve.
Thank you for trusting Family Pet Sitters with your furry family. We appreciate your support and look forward to caring for them for many years to come!
L
Lori Negron2 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
We had the pleasure of using Family Pet Sitters during our recent family vacation. We couldn’t be happier with the experience. Our pets were happy they could stay in the comfort of their home and my family was happy for the daily updates and photos. I wouldn’t hesitate to recommend them and we will be using their services again.
Response from the owner · 3 months ago
Thank you so much for your thoughtful review! We’re so happy to hear that both your family and your pets had such a positive experience while you were away.
One of our biggest goals is to keep pets comfortable by allowing them to stay in the place they know and love most—their own home. We also know how important peace of mind is for pet parents, so we're thrilled that the daily updates and photos helped you enjoy your vacation knowing your pets were happy and well cared for.
Thank you for trusting Family Pet Sitters with your furry family and for taking the time to recommend us. We truly appreciate your support and look forward to caring for your pets again on your next adventure!
H
Heather McCreaLocal Guide · 12 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
I can’t say enough wonderful things about Family Pet Sitters! My vet recommended them, and now I completely understand why. Mary took amazing cared of my rescue dog, who is very timid and slow to trust people. She was incredibly patient and kind, and somehow managed to win my dog over. I highly recommend Family Pet Sitters. Thank you Mary and Leslie for the exceptional care (and pictures) I will definitely be calling you again!
Response from the owner · 3 months ago
Heather, thank you so much for your incredibly kind words! Reading your review truly made our day.
We know that earning the trust of a timid rescue dog is something that can't be rushed, and we're so happy Mary was able to build that bond through patience, kindness, and compassionate care. We'll be sure to share your thoughtful words with her—they'll mean so much.
Thank you as well for trusting us with your furry family. We believe every pet deserves individualized care, and it's wonderful to hear that the updates and photos gave you peace of mind while you were away.
We sincerely appreciate your recommendation and your veterinarian's confidence in our team. We look forward to caring for your sweet pup again whenever you need us!
L
Lisa Hawk2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Leslie and Noelle were very attentive to our pets and communicated with us regularly, including sending daily pictures. When our cat decided to go into hiding, they took extra steps to set up cameras to make sure he was okay. I would highly recommend.
Response from the owner · 3 months ago
Thank you so much for your kind review! We truly appreciate you trusting us with your pets’ care. We know how stressful it can feel when a kitty decides to hide, so we were happy to take extra steps to make sure he was safe and comfortable while you were away. It was our pleasure to provide updates, pictures, and peace of mind. We are so grateful for your recommendation!
K
Kristen Flynn3 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
The Family Pet Sitting Team and the care they provide for my fur family members is truly top notch. They give me the peace of mind I need to leave my crew at home while traveling, knowing they’re safe, comfortable, and genuinely cared for. Their communication is excellent, they’re reliable, and it’s clear they take the responsibility of caring for pets seriously. I always return to happy pets and a well-cared-for home. If you’re looking for a pet sitting service you can trust, I can’t recommend The Family Pet Sitting Team enough.
Response from the owner · 6 months ago
Thank you so much for your incredibly kind words. It truly means the world to us that you trust our team with your fur family and your home.
Providing peace of mind while you’re away is at the heart of everything we do, and we’re so happy to hear that your pets feel safe, comfortable, and genuinely cared for in our hands.
We’re grateful for the opportunity to be part of your pets’ lives and to support you when you travel. Thank you again for your trust and recommendation—it never goes unnoticed. We look forward to caring for your crew again soon! 🐾
S
Sharada Lenhart2 reviewsiTotal number of Google reviews Sharada has written across all businesses on Google Maps, not just this one.
We will not hesitate to hire Family Pet Sitters again when we travel! They went above and beyond to take good care of our cat! They’re awesome!
Response from the owner · 7 months ago
Thank you so much for your kind words! It truly means the world to us that you trusted Family Pet Sitters with your sweet cat while you traveled.
Our goal is always to provide care that feels calm, attentive, and above and beyond — so you can travel with complete peace of mind. Knowing you felt that level of care is the greatest compliment we could receive.
We would be honored to care for your kitty anytime you’re away again. Safe travels until next time! 🐾💛
C
C. BrawnerLocal Guide · 20 reviewsiTotal number of Google reviews C. has written across all businesses on Google Maps, not just this one.
I have been using Family Pet Sitters for nearly 10 years now. When leaving my small dog in their care, I have never been disappointed.
Recently I scheduled care for a three day weekend. When my trip was unexpectedly delayed, I went online and added appointments for a few more days. The caregivers were there on time and took wonderful care of my sweet Ginger. I would receive a “report card” indicating what went on during their visit. That always included several pictures of my dog both inside and outside on their walk.
I also appreciate the little extras they do. Such as bringing my mail in every day and even taking my trash barrels in and out without asking. During this past trip, John was my primary caregiver. He is a very kind person that takes the extra care and treats Ginger as though she was his own.
I strongly recommend this business.
Response from the owner · 8 months ago
Thank you so much for taking the time to share this — and for trusting Family Pet Sitters with Ginger’s care for nearly 10 years. That kind of long-term relationship truly means the world to us.
We’re so glad we could step in seamlessly when your travel plans changed and continue providing reliable, attentive care. Those visit report cards and photos are one of our favorite ways to keep clients connected to their pets while they’re away, so it’s wonderful to hear how reassuring they are for you.
It also means a lot that you noticed the little extras — bringing in mail, handling trash bins, and keeping an eye on the home are all part of how we care for both pets and their people. John will be especially grateful to hear your kind words. He takes great pride in treating every pet as if they were his own, and Ginger is clearly very loved.
Thank you again for your recommendation and continued trust. We’re always honored to care for Ginger and look forward to many more years together 🐾💗
R
Rod Minerd4 reviewsiTotal number of Google reviews Rod has written across all businesses on Google Maps, not just this one.
I love Family Pet Sitters. They are the best. I love the peace of mind knowing that my cats are well taken care of while I am away. I would highly recommend them to anyone. My pet sitter Kelly is the greatest. She always goes above and beyond to make sure my pets are well taken care of.
Response from the owner · a year ago
Thank you so much for your wonderful review! We’re so happy to know that you feel peace of mind when we’re caring for your cats—that’s exactly what we hope to provide. Your trust means the world to us, and we’re grateful for the chance to care for your furry family. Thank you for recommending us—it truly means so much!