Lawn care service · Lansing, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%80+47Reliability 26%64+16.7Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.9★★★★★81 Google reviews · 24 photos
98%five-star reviews
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Fantastic Lawns - Landscaping, Excavating, Snow & Ice Removal at a glance
Customers frequently praise the company for its professional, efficient, and detailed approach to lawn care, landscaping, and seasonal cleanup services. Reviews highlight prompt communication, fair pricing, and the ability to accommodate last-minute requests or urgent schedules. However, some low-star feedback indicates difficulties with initial contact, specifically citing unanswered phone calls and an inability to provide a specific timeframe for job quotes.
Google rating: 4.9 out of 5 from 81 reviews (98% five-star).
Reviews on this page: 81 Google reviews (64 with written comments, 2 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: September 17, 2025.
Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
This companyIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fantastic Lawns - Landscaping, Excavating, Snow & Ice Removal: 80/100 on this factor. Category median: 92.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fantastic Lawns - Landscaping, Excavating, Snow & Ice Removal: 64/100 on this factor. Category median: 88.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fantastic Lawns - Landscaping, Excavating, Snow & Ice Removal: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fantastic Lawns - Landscaping, Excavating, Snow & Ice Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
4.9of 5
5 stars7998%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
98%praise
Praise14198%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3524%
Quality & results3424%
Staff & attitude2417%
Would recommend2417%
Price & value2115%
Communication32%
Honesty & trust32%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Although this was an end of season outreach from a first time customer, I was treated with impeccable respect and timely servicing.”
“We are very impressed with the their attention to detail and also with their timely communication.”
“They are always professionaland, courteous and pay attention to detail.”
“We would recommend them to anyone needing lawn care.”
“They did a excellent job for a great price you won’t go wrong hiring them”
“Thomas was very easy to work with and made sure to go over everything with me.”
“Honest, hard working, and thorough from star to finish.”
People customers mention
Tom9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fantastic Lawns - Landscaping, Excavating, Snow & Ice Removal for 6 kinds of job. Pick one to see what they paid and said.
JJerry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Fantastic Lawns made our lawn look fantastic. Their team is very professional and fast. We are very impressed with the their attention to detail and also with their timely communication. We would recommend them to anyone needing lawn care.
WWilliamLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
First of all their business number went straight to a cell phone. I attempted to get a job quote from them. I let them know my schedule was open to whenever they could get here to do the quote and they couldn’t even give me a day or a time in their schedule to come “the job.
JJennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I decided to call Fanstastic Lawns based off of their reviews. I was not dissapointed. I called last minute hoping for one last mow of season. They made it happen. Very responsive, professional and fast. Very happy with the service! Thank you!
DDelsa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Exceptional service. Although this was an end of season outreach from a first time customer, I was treated with impeccable respect and timely servicing. One of the best Fall Clean Ups I have ever had. My yard is huge but they knocked it out with ease and efficiency. They definitely understood the assignment.
SSteve10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have used a few lawn care companies over the years and the Fantastic Lawns company is, far and away, the best company I have used, and will continue to use, for my lawn care. They are always professionaland, courteous and pay attention to detail.
LLuke3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Efficient, affordable and the lawn always looks fantastic! Very happy with the service.
Fantastic Lawns made our lawn look fantastic. Their team is very professional and fast. We are very impressed with the their attention to detail and also with their timely communication. We would recommend them to anyone needing lawn care.
Response from the owner · a year ago
Thank you for your review Jerry. We are pleased to hear the kind words and happy you trusted us to handle your lawn needs.
W
William KolbergLocal Guide · 19 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
First of all their business number went straight to a cell phone. I attempted to get a job quote from them. I let them know my schedule was open to whenever they could get here to do the quote and they couldn’t even give me a day or a time in their schedule to come “the job.
Response from the owner · a year ago
We are sry that you felt disappointed William. We replied right away on a weekend. Unfortunately we didn't have a chance to review our schedule yet.
T
Tom Siedelberg3 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I decided to call Fanstastic Lawns based off of their reviews. I was not dissapointed. I called last minute hoping for one last mow of season. They made it happen. Very responsive, professional and fast. Very happy with the service! Thank you!
Response from the owner · a year ago
Thanks Jennifer, I'm glad we were able to help.
D
Delsa Chapman1 reviewiTotal number of Google reviews Delsa has written across all businesses on Google Maps, not just this one.
Exceptional service. Although this was an end of season outreach from a first time customer, I was treated with impeccable respect and timely servicing. One of the best Fall Clean Ups I have ever had. My yard is huge but they knocked it out with ease and efficiency. They definitely understood the assignment.
Response from the owner · a year ago
Delsa, We are glad we were able to get it taken care of in time. You were great to work!
S
Steve10 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
I have used a few lawn care companies over the years and the Fantastic Lawns company is, far and away, the best company I have used, and will continue to use, for my lawn care. They are always professionaland, courteous and pay attention to detail.
Response from the owner · a year ago
Thank you for your business Steve & the kind words. You have been a pleasure to work with.
L
Luke Mackley3 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
I recently reached out to Fantastic Lawns because my husband hurt his back and couldn’t mow our lawn anymore. Tom responded right away and was very understanding of our issue. He got us on the schedule right away. When Tom and his team came to do our lawn I was extremely impressed. They were very professional, kind, and efficient. Our yard looked so good that all of the neighbors were asking about it. I’m so grateful they could help us!
Response from the owner · 2 years ago
Thank you Samantha, I'm glad we were able to help.
M
Margeaux DennisLocal Guide · 42 reviewsiTotal number of Google reviews Margeaux has written across all businesses on Google Maps, not just this one.
