Window installation service · Gardena, CA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty98−0.2Momentum penalty54−4.6Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 37 window contractorsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.5★★★★★128 Google reviews · 24 photos
84%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Fast Glass 4.5 out of 5 based on 128 reviews, with the owner responding to 74 percent. Customers frequently praise the company for its punctuality, competitive pricing, and efficient handling of window and glass door repairs, often noting same-day service and clear communication. However, a recurring criticism involves unprofessional phone interactions, including rude tones and abrupt call endings, alongside instances where scheduled appointments were missed without adequate follow-up.
Google rating: 4.5 out of 5 from 128 reviews (84% five-star).
Reviews on this page: 128 Google reviews (110 with written comments, 7 with photos).
Owner responses: the business replied to 74% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Fast GlassWindow Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fast Glass: 60/100 on this factor. Category median: 97.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fast Glass: 54/100 on this factor. Category median: 95.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fast Glass: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fast Glass: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fast Glass: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fast Glass: 41/100 on this factor. Category median: 51.C
41
Bar = this company · dark tick = category median.
Star ratings
128 Google reviews we collected
4.5of 5
5 stars10884%
4 stars54%
3 stars00%
2 stars32%
1 star129%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
93%praise
Praise21093%
Complaints177%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7031%
Price & value4620%
Staff & attitude4419%
Would recommend3515%
Quality & results2310%
Communication73%
Honesty & trust21%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We called James from Fast Glass yesterday and in less than 24 hours he was out, replaced the window pane and the customer was very happy, as was our c…”
“Great communication, fast service, and reasonably priced.”
“Fast, and wasn’t too pricey either !”
“Yes, they were fast, but they were also thorough, knowledgeable, detailed, professional and friendly.”
“The man who’s helping you is so rude, horrible customer service.”
“Needless to say, James will be our go-to window and glass repair company in the future if we ever need him.”
“Do what you want but no one could pay me to ever contact or recommend this company to anyone, ever.”
“Excellent service, ordered custom glass set and the process was quick with premium quality, would definitely recommend.”
“When I called recently for another couple pieces of glass they really messed up, not on the glass, but the service.”
“James was super easy to work with and very communicative.”
“Was very friendly and honest over the phone.”
People customers mention
James7 reviews
Lauren6 reviews
Beach5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fast Glass for 4 kinds of job. Pick one to see what they paid and said.
TrevorLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I'm the owner of BYLTup in Long Beach, a roofing, solar and rain gutter contractor. We have a project going on Nieto Ave in Long Beach and had something come off the roof and crack the customers back window pane. This home was built in 1938 and had original single pane windows. We called James from Fast Glass…
Reasonable priceGlass installationWindow repair
OtisLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Poor customer support and low-quality service. I had to follow up multiple times without getting proper assistance.
LoriLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I had a small window on an old French closet door that had broken and needed replaced. This company gave me the lowest bid out of all the window repair shops. They came out, repaired it in under 40 minutes, left no mess. The window looks brand new. Highly recommend them. No complaints. Thank you Fast Glass.
Great priceGeneral window replacement
AmirLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
This Family owned and operated business has taken care of me during two of my real estate transactions and many more in the future. Home window repairs made easy and cost effective everytime!
Jake3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This place is great. James was super easy to work with and very communicative. He got me a piece of custom glass in one day, and the price was reasonable. I would definitely use them again.
Reasonable priceService not listed
TiffanyLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Replaced two broken windows in under an hour! Nice guy and fast. Definitely will call them again ☺️
I'm the owner of BYLTup in Long Beach, a roofing, solar and rain gutter contractor. We have a project going on Nieto Ave in Long Beach and had something come off the roof and crack the customers back window pane. This home was built in 1938 and had original single pane windows. We called James from Fast Glass yesterday and in less than 24 hours he was out, replaced the window pane and the customer was very happy, as was our crew on the site. The customer went ahead and had James replace another broken window pane and two custom pieces of amber glass in the original front door.
Needless to say, James will be our go-to window and glass repair company in the future if we ever need him... Thanks James!
Price assessment: Reasonable price
Services: Glass installation, Window repair
Otis FelixLocal Guide · 29 reviewsiTotal number of Google reviews Otis has written across all businesses on Google Maps, not just this one.
Poor customer support and low-quality service. I had to follow up multiple times without getting proper assistance.
Response from the owner · Edited 5 months ago
Hi Otis Felix, We'd like to apologize for your experience. We always make an effort to help all our clients and we're sorry we didn't meet your expectations. Please give us a call at (562) 439-6466 so we can make this right.- Regards, Fast Glass
READERS: this appears to be spam content intended to damage our reputation/reviews/ratings. Not a customer of record. Has been reported.
Lori TworekLocal Guide · 12 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I had a small window on an old French closet door that had broken and needed replaced. This company gave me the lowest bid out of all the window repair shops. They came out, repaired it in under 40 minutes, left no mess. The window looks brand new. Highly recommend them. No complaints. Thank you Fast Glass.
Price assessment: Great price
Services: General window replacement
Amir PirbhoyLocal Guide · 55 reviewsiTotal number of Google reviews Amir has written across all businesses on Google Maps, not just this one.
This Family owned and operated business has taken care of me during two of my real estate transactions and many more in the future. Home window repairs made easy and cost effective everytime!
Miles Clements3 reviewsiTotal number of Google reviews Miles has written across all businesses on Google Maps, not just this one.
Great communication, fast service, and reasonably priced. Would recommend!!
Price assessment: Great price
Services: General window replacement
Response from the owner · a year ago
Hi Miles Clements, Thank you for taking the time to leave us your review. Your feedback is what helps us to continuously get better. Thank you for your business. Fast Glass
Jake Dong3 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
This place is great. James was super easy to work with and very communicative. He got me a piece of custom glass in one day, and the price was reasonable. I would definitely use them again.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
Hi Jake Dong, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Fast Glass
Tiffany HarperLocal Guide · 60 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
The glass front door to my business was broken by a burglar.
I can highly recommend fast glass. Yes, they were fast, but they were also thorough, knowledgeable, detailed, professional and friendly. Very happy with my new door.
Eder S4 reviewsiTotal number of Google reviews Eder has written across all businesses on Google Maps, not just this one.
James is amazing. He came fix and cleaned my door which got broken in this morning. I am grateful for your fast service and reasonable price. Highly recommended!
Response from the owner · a year ago
Hi Amy Nitao, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Fast Glass
