iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 14 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 69%
4.9★★★★★711 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$264typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, clear communication, and fair pricing as key strengths, noting quick resolutions for issues like drain blockages, water heater installations, and fixture repairs. Recurring themes include professional conduct and efficient scheduling. However, some reviews criticize slow follow-up on complex repairs or parts orders, while others report high costs, communication gaps, or instances where minor tasks were mishandled.
Google rating: 4.9 out of 5 from 711 reviews (97% five-star).
Reviews on this page: 711 Google reviews (542 with written comments, 10 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 26, 2026.
Service: Sump Pump Repair Service serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companySump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fast Response Plumbing & Rooter: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fast Response Plumbing & Rooter: 93/100 on this factor. Category median: 92.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fast Response Plumbing & Rooter: 94/100 on this factor. Category median: 98.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fast Response Plumbing & Rooter: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fast Response Plumbing & Rooter: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fast Response Plumbing & Rooter: 86/100 on this factor. Category median: 62.A
86
Bar = this company · dark tick = category median.
Star ratings
711 Google reviews we collected
4.9of 5
5 stars68797%
4 stars152%
3 stars30%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 542 written reviews
98%praise
Praise1,21798%
Complaints192%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4226%
Reasonable10767%
Overpriced21%
Not sure96%
$264-45% vs typical sump pump repair services
Middle half of what 118 customers paid ($176–$383) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response41734%
Staff & attitude25120%
Quality & results16714%
Price & value15312%
Would recommend12810%
Communication625%
Honesty & trust585%
What customers talk about
We read 542 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always timely, responsible ,reasonable in terms of price and feedback great communicators really just exceptional business and all businesses…”
“They were kind, professional, efficient, and incredibly respectful of our home.”
“Exceptional work with recent installation of a new water heater!”
“Not fixed in this trip due to cover plate switch need change and also need replace the diverter.”
“They arrived on time, quickly fixed the problem, and are very reasonably priced.”
“Cleared up our issues with minimal fuss and didn’t try to overcharge.”
“Fast Response Plumbing & Rooter is our 'go-to' for all plumbing needs.”
“Can't recommend them highly enough!”
“…timely, responsible ,reasonable in terms of price and feedback great communicators really just exceptional business and all businesses should run this…”
“It’s refreshing to work with people who are not only honest and trustworthy but who genuinely care about their customers.”
People customers mention
Joe16 reviews
Billy11 reviews
David10 reviews
Tim9 reviews
Esvin7 reviews
Yefrin7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fast Response Plumbing & Rooter for 8 kinds of job. Pick one to see what they paid and said.
Bill2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fast Response is awesome! They offer fair pricing and quality service. I’ve been using them for years and highly recommend them!
Paid $1–200Great price
Tim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’m just saying that I think the best thing for me was the repair and finding out that roots had invaded my air vent and with the help of your service we no longer have water backing up and flooding into the basement. Thanks for the help and support you have provided.
Paid $600–800Reasonable priceSewer cleaningOutdoor plumbing system repairSewer repair
Barbara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The best! They arrived on time, quickly fixed the problem, and are very reasonably priced.
Highly recommended!
Paid $1–200Great pricePlumbing pipe repair
David12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
It was a false alarm, but Joe was really gracious about it and didn't charge us. As a building manager, I will use FRP again.
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great repairs and friendly service. David is great will use again for future jobs at properties I manage
Milton1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
These guys at Fast plumbing are outstanding. They were on time, extremely professional and not too expensive. 10 out of 10
Exceptional work with recent installation of a new water heater! Fast, professional, courteous. Fast Response Plumbing & Rooter is our 'go-to' for all plumbing needs. Thank you! Oleg, Val.
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · 11 hours ago
Hi, Valerie. Thanks for taking the time to share your positive experience. We truly appreciate it! We look forward to working with you again soon.
Fast Response Plumbing
415-596-6115
Jamal Blake-Williams6 reviewsiTotal number of Google reviews Jamal has written across all businesses on Google Maps, not just this one.
Always professional. Always on time. Always fair!!
Price assessment: Great price
Services: Water heater installation, Shower installation
Response from the owner · 12 hours ago
Hi, Jamal. We appreciate the kind words and are glad we could provide you with a positive experience! We hope to work with you again soon.
Fast Response Plumbing
415-596-6115
Olga Eber5 reviewsiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
I’ve been working with these guys for 10 years from complicated jobs to simple things that I just can’t figure out on my own. They are always timely, responsible ,reasonable in terms of price and feedback great communicators really just exceptional business and all businesses should run this way. Use them every single time.
Response from the owner · 14 hours ago
Hi, Olga. Your feedback is highly appreciated. Thank you for the review! We hope to work with you in the future.
Fast Response Plumbing
415-596-6115
peter kilgallen6 reviewsiTotal number of Google reviews peter has written across all businesses on Google Maps, not just this one.
Fast Response is awesome! They offer fair pricing and quality service. I’ve been using them for years and highly recommend them!
Price assessment: Great price
Price: $1–200
Response from the owner · a week ago
Hi, Bill. We are thrilled to learn that you had a positive experience with us! We look forward to working with you again.
Fast Response Plumbing
415-596-6115
Tim Balsam2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
I’m just saying that I think the best thing for me was the repair and finding out that roots had invaded my air vent and with the help of your service we no longer have water backing up and flooding into the basement. Thanks for the help and support you have provided.
Price assessment: Reasonable price
Price: $600–800
Services: Sewer cleaning, Outdoor plumbing system repair, Sewer repair
Response from the owner · a week ago
Hi, Tim. Thanks for taking the time to share your positive experience. We truly appreciate it! We look forward to working with you again soon.
Fast Response Plumbing
415-596-6115
John Cremer4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The gentlemen showed up on schedule, assessed the drain blockage and went right to work clearing the drain. Within a half hour problem solved. Thanks guys,
Response from the owner · a week ago
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience! We hope to work with you again soon.
Fast Response Plumbing
415-596-6115
Yoyo2 reviewsiTotal number of Google reviews Yoyo has written across all businesses on Google Maps, not just this one.
Billy and his team helped us replace a valve and made the whole experience easy and stress-free. They were kind, professional, efficient, and incredibly respectful of our home. It’s refreshing to work with people who are not only honest and trustworthy but who genuinely care about their customers. We truly appreciate their excellent service and wouldn’t hesitate to call them again.
Response from the owner · a week ago
Hi, Yoyo. Your feedback is highly appreciated. Thank you for the review! We hope to work with you in the future.
Fast Response Plumbing
415-596-6115
Erica NuñezLocal Guide · 7 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
David quickly helped us unclog our kitchen sink disposal and gave us helpful tips on what to avoid putting in it and on how to clear it as part of regular maintenance. Thanks again!!!
Response from the owner · a week ago
Hi, Erica. Thank you so much for leaving us a stellar review! We hope to work with you in the future.
Fast Response Plumbing
415-596-6115
Barbara Lane9 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
The best! They arrived on time, quickly fixed the problem, and are very reasonably priced.
Highly recommended!
Price assessment: Great price
Price: $1–200
Services: Plumbing pipe repair
Response from the owner · a week ago
Hi, Barbara. We are thrilled to learn that you had a positive experience with us! We look forward to working with you again.
Fast Response Plumbing
415-596-6115
