Appliance repair service · Boston, MA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★394 Google reviews · 23 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
$440typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Fasteny Appliance Repair LLC 4.9 out of 5 based on 394 reviews, frequently praising technicians for punctuality, clear communication, and efficient repairs on refrigerators, dryers, and washing machines. However, several low-star reviews criticize the business for charging significantly higher prices than competitors for parts and labor, with some customers alleging they were overcharged or that replacement parts were not genuine OEM components.
Google rating: 4.9 out of 5 from 394 reviews (97% five-star).
Reviews on this page: 394 Google reviews (378 with written comments, 15 with photos).
Owner responses: the business replied to 54% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Fasteny Appliance Repair LLCAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fasteny Appliance Repair LLC: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fasteny Appliance Repair LLC: 75/100 on this factor. Category median: 87.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fasteny Appliance Repair LLC: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fasteny Appliance Repair LLC: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fasteny Appliance Repair LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fasteny Appliance Repair LLC: 31/100 on this factor. Category median: 99.D
31
Bar = this company · dark tick = category median.
Star ratings
394 Google reviews we collected
4.9of 5
5 stars38197%
4 stars31%
3 stars10%
2 stars21%
1 star72%
Praise vs complaints
Phrases our text analysis found in 378 written reviews
98%praise
Praise89298%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1636%
Reasonable2658%
Overpriced24%
Not sure12%
$440+63% vs typical appliance repair
Middle half of what 24 customers paid ($301–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response24527%
Staff & attitude21724%
Quality & results14416%
Would recommend13415%
Price & value627%
Honesty & trust546%
Communication526%
What customers talk about
We read 378 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came on time, very quickly identified the problem and fixed my refrigerator!”
“They took forever to come out and then told my wife she didn't know what she was talking about.”
“Muhamed (sorry if spelling is wrong) was so knowledgeable, kind and responsible!”
“I don't typically write online reviews but because of the top-notch service we received from Mack at Fasteny Appliance Repair, I felt the need to let…”
“Horrible!”
“I will use him on the future and will highly recommend to anybody who is need of appliance repair.”
“Mac clearly knew what he was doing and the fee was more than reasonable.”
“They were able to fix it quickly so we just ignored the price gouging.”
“Mack, being an honest business man, didn’t try to replace parts that didn’t need replacing.”
“Friendly but lying about previous parts bought saying aftermarket but really were OEM.”
“Mack was superb arrived on time neat clean very professional explained in detail what was needed and the job was perfect when completed.”
People customers mention
Mack36 reviews
Rick21 reviews
Alex6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fasteny Appliance Repair LLC for 8 kinds of job. Pick one to see what they paid and said.
Liz3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very easy to make an appointment! They were even able to get over sooner since they were in the area. Diagnostic was quick and efficient. Quick turn around time from ordering parts and the repair was also done quickly.
Also very kind and professional, I would recommend this business for any appliance repair.
Anne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly recommend this company. Mac clearly knew what he was doing and the fee was more than reasonable. My LG refrigerator stopped working on a hot day right after I had gone grocery shopping. Fasteny came within an hour, diagnosed the problem, was able to provide a temporary fix, and returned within 48 hours to fix…
Mammad4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
One side of our cooktop completely stopped heating and we assumed we needed a new appliance. The technician inspected the unit and found that the infinite switch had failed. He replaced the part quickly and tested every burner before leaving. The repair saved us from buying a new cooktop and everything has been…
Paid $200–250Great price
iclas1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Our refrigerator suddenly stopped cooling and we were afraid all the food would spoil. The technician came out quickly, diagnosed a bad condenser fan motor, and repaired it the same day. He explained the problem clearly, worked efficiently, and made sure the fridge was cooling properly before leaving. Everything has been working perfectly since the repair.
Shamxal1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Our washing machine suddenly stopped draining water and the door stayed locked with all our clothes trapped inside. We were worried we would need to replace the whole machine, but the technician arrived the same day and immediately started diagnosing the issue. He found that the drain pump was clogged and also…
Paid $400–450Great priceWashing machine repair
Ayten2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Honestly amazing service! They fixed my dishwasher and everything is running perfectly now. Fast response, solid work, and very reliable. Couldn’t be happier!
Called for an intermittent loud fan noise in my refrigerator. Mack took a look at the fridge only to discover we had some frozen items putting pressure on a fan casing. Mack took the access panels apart just to ensure there wasn’t a problem with the fan. Best service call I’ve ever had. Mack, being an honest business man, didn’t try to replace parts that didn’t need replacing. I will use him on the future and will highly recommend to anybody who is need of appliance repair.
Price assessment: Reasonable price
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Irina F3 reviewsiTotal number of Google reviews Irina has written across all businesses on Google Maps, not just this one.
Absolutely amazing service! I am so glad that through out many others companies I selected Fasteny! Muhamed (sorry if spelling is wrong) was so knowledgeable, kind and responsible! Came on time, very quickly identified the problem and fixed my refrigerator! Without any doubts I would recommend Muhamed to all my friends! Thanks again!
Price assessment: Great price
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Lorelei Barry1 reviewiTotal number of Google reviews Lorelei has written across all businesses on Google Maps, not just this one.
Mac was wonderful! We had a lot of broken appliances that needed to be fixed and he got them all working good as new in a timely manner.
Response from the owner · 4 weeks ago
Thank you so much Lorelei! Mack will be happy to hear this. Taking care of several broken appliances in one visit and getting everything running again quickly is exactly what we aim for, so we're glad it worked out that way for you. We appreciate you choosing Fasteny and we're here anytime you need us.
joseph diseglio1 reviewiTotal number of Google reviews joseph has written across all businesses on Google Maps, not just this one.
Mack was superb arrived on time neat clean very professional explained in detail what was needed and the job was perfect when completed. I would recommend him highly
Services: Dryer repair
Response from the owner · a month ago
Thanks so much, Joseph. Mack will be thrilled to read this. Showing up on time and leaving the work clean is exactly the standard we aim for, so it means a lot that it came through. We appreciate the recommendation and we're here whenever you need us again.
Liz Davidson3 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Very easy to make an appointment! They were even able to get over sooner since they were in the area. Diagnostic was quick and efficient. Quick turn around time from ordering parts and the repair was also done quickly.
Also very kind and professional, I would recommend this business for any appliance repair.
Price assessment: Reasonable price
Price: $400–450
Services: Washing machine repair
Response from the owner · a month ago
Thank you for the great review! We’re glad we could get to you sooner, provide a quick diagnosis, and complete your appliance repair efficiently. We truly appreciate your kind words about our professionalism and service. Thank you for recommending Fasteny Appliance Repair!
Ankita Roy3 reviewsiTotal number of Google reviews Ankita has written across all businesses on Google Maps, not just this one.
Thank you, Ankita, and sorry for the slow reply here. Quick, reliable service is exactly what we aim for, so we're glad that is what you got. We appreciate you choosing Fasteny and we're here anytime you need us.
Maria murphy2 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
I don't typically write online reviews but because of the top-notch service we received from Mack at Fasteny Appliance Repair, I felt the need to let everyone know great & helpful he was. Our 35 year old dryer broke down on a Sunday afternoon a couple of weeks ago. It made a loud pop sound and just stopped working mid cycle. I found Fasteny, emailed them immediately and they got back to us right away on Monday morning and scheduled a repair visit for the next day.
Mack showed up exactly within the scheduled time frame. When greeting him at the front door, my husband asked him to go around to the side door for ease of access to the basement. Once he walked in, he immediately asked if he should take off his boots. I thought that was very nice & considerate of him to ask, which was an immediate great first impression. He quickly found the problem in the dryer and said how much it would cost before he started working on it. We gave him the go ahead to proceed, he went to his truck to get the parts that he needed and he had the dryer fixed, cleaned out thoroughly and working in perfect condition - better than before- within the hour.
He also looked into a problem we were having with our washing machine and offered to come back at a later date to fix that issue, via another appointment through Fasteny, if we wanted him to. He took the extra time to answer all of our questions and was very knowledgeable, extremely helpful & friendly. He also cleaned up nicely before he left. Overall, Mack went above & beyond for us and provided impressive, exceptional service. We couldn't have been happier with the overall Fasteny experience. We highly recommend Mack & Fasteny for all of your appliance repair needs! - P.J. & Maria
Price assessment: Reasonable price
Price: $500+
Services: Dryer repair
Response from the owner · a month ago
Thank you, Maria. Knowing you don't usually leave reviews makes this one mean even more, so we really appreciate you taking the time. Mack takes real pride in his work and he'll be glad it showed. Apologies for the late reply, and we're always here if you need us again.
Nick S.4 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Fantastic experience! I called on a Saturday afternoon about a washing machine repair, and Mack arrived within an hour. He was super polite and replaced our drain pump efficiently.
Services: Washing machine repair
Response from the owner · a month ago
Thank you, Nick. A Saturday call answered within the hour is exactly the kind of response we want people to count on, so it's great to hear Mack came through on the washing machine. Sorry it took us a while to reply here, and we appreciate the recommendation. Call us anytime.
Anne Rhoads1 reviewiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Highly recommend this company. Mac clearly knew what he was doing and the fee was more than reasonable. My LG refrigerator stopped working on a hot day right after I had gone grocery shopping. Fasteny came within an hour, diagnosed the problem, was able to provide a temporary fix, and returned within 48 hours to fix it permanently after the part came in. Mac also fixed the broken ice maker at no extra charge that another company had told me would cost $400 to repair!
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Response from the owner · a month ago
Thank you, Anne. Being fair on price while getting the job done right is exactly what we stand for, so it's great to hear it came through on your LG. Apologies for the slow reply here, and we're grateful for the recommendation. We're here whenever you need us.
Sam Blazar5 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Great service, very friendly and pleasant to work with.
Services: Dryer repair
Response from the owner · a month ago
Thanks, Sam. Friendly, easy service is a big part of what we try to deliver, so it's nice to hear that stood out. Apologies for the late reply, and we appreciate you taking the time. We're here whenever you need us.
