How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREFasteny Appliance Repair LLC
Quincy, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 394 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Fasteny Appliance Repair LLC for 8 kinds of job.
Fasteny Appliance Repair LLC for refrigerator/freezer repair
Clear ✕All 47 Google reviews tagged “Refrigerator/freezer repair”
Called for an intermittent loud fan noise in my refrigerator. Mack took a look at the fridge only to discover we had some frozen items putting pressure on a fan casing. Mack took the access panels apart just to ensure there wasn’t a problem with the fan. Best service call I’ve ever had. Mack, being an honest…
Absolutely amazing service! I am so glad that through out many others companies I selected Fasteny! Muhamed (sorry if spelling is wrong) was so knowledgeable, kind and responsible! Came on time, very quickly identified the problem and fixed my refrigerator! Without any doubts I would recommend Muhamed to all my friends! Thanks again!
Good and quick service.
Highly recommend this company. Mac clearly knew what he was doing and the fee was more than reasonable. My LG refrigerator stopped working on a hot day right after I had gone grocery shopping. Fasteny came within an hour, diagnosed the problem, was able to provide a temporary fix, and returned within 48 hours to fix…
Mack was great! He arrived on time, quickly figured out the problem, and fixed my Refrigerator without any issues. He was friendly, professional, and the whole experience was smooth. I highly recommend Fasteny Appliance Repair.
Great customer service and fast response
He was very quick and efficient and on time. I greatly appreciate the work he did. I would definitely recommend to anyone.
Our refrigerator suddenly stopped cooling and we were afraid all the food would spoil. The technician came out quickly, diagnosed a bad condenser fan motor, and repaired it the same day. He explained the problem clearly, worked efficiently, and made sure the fridge was cooling properly before leaving. Everything has been working perfectly since the repair.
Mike was awesome. He is very responsive to my communications about my fridge repairs and got the problem solved and fixed as quickly as possible. He is also a very nice person! I highly recommend him .
Mack was great. Was on time and was very efficient, knowledgeable. Completed the repair of my refrigerator and dishwasher within hours of working on them.
Mack was professional and he came on time fixed same day .Thank you Fasteny.
Quick, efficient, same day service . Highly recommended.
Absolutely excellent service from start to finish. They were professional, on time, and very knowledgeable. They diagnosed the issue quickly, explained everything in a way that was easy to understand, and had my appliance working again without any hassle. What really stood out was their honesty, fair pricing, and…
Fastney repaired my refrigerator / freezer. The service was fast and efficient. Mack the technician was professional and courteous. He did a great job explaining what needed to be done and getting it done.
Mack repaired my fridge same day. Everything was freezing inside and he was able to replace parts and was very polite and neat with the repair. Thanks Mack
Mac was great. We had a late Friday night call into fixing our refrigerator and he came over first thing Saturday morning. It was a little on the expensive side, but he was extremely helpful and the repair was very speedy so very much worth it. Definitely will call Fasteny again if needed.
They came on time and Avery good service call. They went above and beyond as far as I was concerned. I would highly recommend them.
Amazing
They were incredibly helpful and fast when we discovered our fridge wasn’t cooling. They diagnosed the issue in minutes, and were able to replace and fix the parts to get it back in working order in about an hour! Definitely recommend this team if any of your household appliances need fixing!
My subzero built in refrigerator needed repairs. I had called multiple companies before and i was being told the compressor needs to be replaced and the bill was very hefty. When Fasteny arrived they informed me that they could fix it without replacement of the compressor. The technician was professional, friendly…
Very quick to get back to me. Here the next day. Very nice people.
Mack was very pleasant and reliable for our refrigerator came out and fixed our problem right away. Very satisfied
Mike was great! Fast and very knowledgeable. Highly recommended!
My dishwasher was leaking. Mack came to look, diagnosed the problem as a leaking hose and drain. Spent quite a bit of time fixing and testing to make sure the job was done correctly. Very pleased with his service and would recommend him and Fasteny to my friends and family.
Mack and Rick were amazing! Quick to diagnose my problem and get it fixed!
They were timely and professional. Got the job done quickly and well.
On time , Mack and Rick , helped in fixing the noisy fridge with no hassle and easy
Repairmen came on short notice and diligently replaced the damaged part and cleaned after themselves. I didn't expect such promptness, and I was pleasantly surprised.
Great job!
I recently used Fasteny Appliance Repair to fix my refrigerator, and I couldn't be happier with the service I received. Mack, the technician, was prompt and professional, and he was able to diagnose the issue quickly. He had all the necessary tools and parts on hand, and he completed the repair in a timely manner.…
I had a problem with my refrigerator and contacted Fasteny Appliance Repair for help. They sent Technician Mack to my home, and I was very impressed with his service. He was polite, professional, and knowledgeable, and he quickly diagnosed and fixed the issue with my refrigerator. He even gave me some helpful tips…
I had a great experience with the refrigerator technician who came out to fix my fridge. They were prompt, professional, and knowledgeable about the issue I was having. They diagnosed and fixed the problem quickly and efficiently, and even took the time to explain what was going on and how to prevent it in the…
Timely and very professional. It was fixed promptly. Mack was easy and super responsive to work with.
Greta service, quick, kind, affordable. Would recommend!
Mack was wondering. He was very knowledgeable, professional, and polite. He gave me helpful information. I will definitely use your service again.
Mac was very responsive and repair was fixed prompt
Mack was very helpful and polite and knew exactly how to solve our problem.I will definitely call them again!
Very nice, on time and Honest! I had a Freon leak that was very expensive (worth more than refrigerator) . And still under warranty advised could put Freon but would break warranty. Appreciate this honesty. Even though it meant he lost out on a larger fee! Highly recommend!!
Very professional, highly recommend
Mack was very professional, came in and completed the job in a timely manner and was upfront about the pricing! Would definitely recommend
He was on time, able to diagnose quickly and complete the work. Very personable. I recommend.
Excellent and on time. Very nice
Mark showed up on time and took the pains to diagnose and fix the problem with my freezer; it is working great now!
Mr. Mack, came out during the bad weather to fix my refrigerator. I appreciate that he took the time to explain what the problem was and provided a detail of the repair. I was also happy that he had the necessary supplies on hand to quickly fix the issue. I am grateful that he was willing to travel the icy roads…
Excellent service and great guy to work with. Reasonable pricing
Called and got quick response to fix our fridge
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 47 | $132–$440 |
| Dryer repair | 43 | $183–$365 |
| Washing machine repair | 31 | $126–$371 |
| Dishwasher repair | 31 | $114–$390 |
| Washer/dryer repair | 30 | $126–$335 |
| Refrigerator repair | 20 | $253–$427 |
| Stove, cooktop & oven repair | 11 | $126–$427 |
| Oven repair | 8 | $139–$427 |
