How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREFasteny Appliance Repair LLC
Quincy, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 60 appliance repair · 4.9★ from 394 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Fasteny Appliance Repair LLC for 8 kinds of job.
Fasteny Appliance Repair LLC for washing machine repair
Clear ✕All 31 Google reviews tagged “Washing machine repair”
Very easy to make an appointment! They were even able to get over sooner since they were in the area. Diagnostic was quick and efficient. Quick turn around time from ordering parts and the repair was also done quickly. Also very kind and professional, I would recommend this business for any appliance repair.
Fantastic experience! I called on a Saturday afternoon about a washing machine repair, and Mack arrived within an hour. He was super polite and replaced our drain pump efficiently.
Thank you ❤️😎
Our washing machine suddenly stopped draining water and the door stayed locked with all our clothes trapped inside. We were worried we would need to replace the whole machine, but the technician arrived the same day and immediately started diagnosing the issue. He found that the drain pump was clogged and also…
Mac, a very pleasant and professional young man, arrived at our home shortly after I called and did a fantastic job servicing our washer and dryer.
Hello. I called a company to come to check my wash machine. Fasteny company sent Zack. He was punctual, knowledgeable, friendly. The communication was excellent . My machine is working great. Call then any time.. you will be very happy. Alc
Excellent service- my online request was answered with a quick call back in less than 15 minutes with several options for an initial diagnostic visit. The tech was super prompt, was able to give me a price for the replacement part (front loading washer seal/boot), an estimated repair time and cost as well. He also…
Has come twice to fix washing machine - prompt service, courteous and very reasonable pricing. Would highly recommend.
When our washer and dryer suddenly stopped mid-cycle, I called Fasteny Appliance Repair LLC in a panic. Their team was quick to respond and set up a same-day appointment with zero hassle. Mack, the technician, showed up right on time, professional and ready to work. He diagnosed the issue, a faulty belt and sensor,…
Alex was very helpful with our washer repair. Highly recommend.
Excellent, prompt, courteous service
Submitted an inquiry online and they were out to fix my washer same day. Great service!
Very efficient and professional! Had to order a part and my washing machine was back to new in 2 days. Highly recommend Fasteny!
Great work, called and got a tech out the same day. Parts came in fast and tech was able to fix the issue quick. 10/10 would recommend!
Came over we talked and they did what they needed to do and and left professional and fast
Mack and Rick did a great job!
Great, friendly, fast service! Clean work and good pricing. Will use again and recommend for others.
Good service nice thorough and quick
Great job!
Highly recommend! Excellent service and price. I found Fasteny after a competitor in town attempted to overcharge me and provide poorer service. I am so glad I found Fasteny! I called late in the day and they offered to repair my washer the same day. They were extremely professional and personable, on time and…
Mine was definitely an emergency -- the water intake would not shutdown causing water to continually flow into the washer. I called Fasteny on a Saturday morning around 10am and they arrived by 11am, with a 20min heads up. Given the nature of the emergency, the speed with which they had my washing machine repaired,…
Great service
We had a brand new washer (1 week old) get clogged. When we called Samsung directly they deemed it as physical damage and stated if we wanted to repair it would be $500-700 because they needed to take the washer apart. Fasteny showed up the next day and unclogged it for only a fraction of the cost, no disassembly…
Great service! Came on time and repaired both my washer and dryer. Recommend Mack for any kinds of repairs with washers and dryers.
Very good work! Came to the site on time and were very professional. We had an issue with our washing machine and luckily there was just something stuck in it. Great to work with, definitely recommend to call them next time!
Asif was prompt, courteous and thoroughly explained what he was going to do. He made the repair (I needed a new gasket for my front loading washer) quickly and tested everything before leaving. He also explained what I could do for ongoing maintenance
Courteous and professional I will call again for any repair in the future. Stellar work!
Mack is the guy who fix the issue in minutes. He explains what’s the issue what needs to be done. Nice to work with him.
Very professional, nice guy. Quick response to our call. Fixed our whirlpool washer within 24 hours of our initial call. Thank you.
Great service
Excellent service and great guy to work with. Reasonable pricing
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 47 | $132–$440 |
| Dryer repair | 43 | $183–$365 |
| Washing machine repair | 31 | $126–$371 |
| Dishwasher repair | 31 | $114–$390 |
| Washer/dryer repair | 30 | $126–$335 |
| Refrigerator repair | 20 | $253–$427 |
| Stove, cooktop & oven repair | 11 | $126–$427 |
| Oven repair | 8 | $139–$427 |
