BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
32SCORE

Fenn Termite + Pest Control

Better than 14% of bed bug exterminators · #25 of 29

4.8★113 Google reviews
4.55★last 12 months
20%1–2★ in 2 yrs (avg 2.6%)
40%complaints answered

Fenn Termite + Pest Control for ant extermination

Clear ✕
Jobs reviewed43
★ on this job4.88
Usually paid—
Category typical$48–$189
Rank for this job#17 / 24
★★★★ Robin · Edited 5 years ago

I had some issues with Fenn at first, but received a call from their Operations Manager Sonia. She apologized for the confusion, seemed genuinely upset for the problems and took care of them. She also let me know about products and treatments that I had never been told were available. I would now recommend Fenn…

Ant extermination
★★★★★ Ray · 5 years ago

Very professional service. The tech explained everything and answered all our questions. Very thorough and quick. I was trying to choose from the many companies and glad I went with them.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Adam · 5 years ago

Great email communication from first contact to inspection, inspection was very professional, on-time, felt very knowledgeable and trustworthy.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Eric · 5 years ago

Marcus was helpful, professional, and courteous. He walked us through the treatment and what to expect. And, the treatment seems to be working.

Ant exterminationSpider extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Ulysses · 5 years ago

I use them every 3 months to spray the outside of my house. Never seen a bug in my house ever since. Just wish the arrival window was more narrow. They say they will arrive between 8am to 5pm when scheduled.

Ant exterminationCockroach extermination+ Quality
★★★★★ Maite · 5 years ago

It was very easy to connect with Fenn. They were recommended by a friend and I contacted them through Yelp. Responses were quick and easy, clear and thorough as well. We had an appointment set on a Saturday from 12-4. Unfortunately, our agent came later than 4 but Simon informed us and kept in touch throughout.…

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
★★★★★ Bill · 5 years ago

I use Fenn for rodent control, general pest, and termite control in multiple communities that I manage. The Boards and myself have been very satisfied with the results of their treatment and prevention programs, the service we receive, and the excellent pricing provided. I, especially, want to thank Josh Grass who…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Mark · 5 years ago

Fenn Pest Control has been servicing our rental for about 4 years. They are reliable, fast on communicating, and a value add to the property.

Ant exterminationSpider extermination+ Responsiveness+ Value
★★★★★ Katherine · 5 years ago

Fenn went out of their way to accommodate my schedule and circumstances. The technician was personable and professional. Very pleased with their service.

Ant extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Fenn, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02020-Q4: 5.00★ (1 reviews)2021-Q2: 4.94★ (36 reviews)2021-Q3: 4.87★ (54 reviews)2022-Q3: 5.00★ (1 reviews)2022-Q4: 5.00★ (1 reviews)2024-Q3: 5.00★ (1 reviews)2025-Q2: 1.00★ (1 reviews)2025-Q3: 3.00★ (2 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q2: 4.00★ (1 reviews)2026-Q3: 4.43★ (7 reviews)2026-Q4: 5.00★ (3 reviews)2020-Q42022-Q32024-Q22026-Q12026-Q4
This companyIndustrydot size = review count

Price

$347+262% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 80%Overpriced 20%Not sure 0%

Score factors

Satisfaction
12
Reliability
5
Craft & service
85
Value
43
Momentum
19
Track record
36
Accountability
33

Praised for

Google highlights · percentile vs peers

Quality
+49 / −0
Professionalism
+59 / −0
Responsiveness
+53 / −1
Punctuality
+45 / −1
Value
+43 / −0

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