Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%55+20.9Reliability 17%21+3.6Craft & service 20%57+11.4Value 10%79+7.9Momentum 10%70+7Replies to reviews 5%63+3.2Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCOREFenn Termite + Pest Control
San Juan Capistrano, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 4.8★ from 113 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Fenn Termite + Pest Control is better than 55% of bed bug exterminators.C
55
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Fenn Termite + Pest Control is better than 21% of bed bug exterminators.D
21
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Fenn Termite + Pest Control is better than 57% of bed bug exterminators.C
57
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Fenn Termite + Pest Control is better than 79% of bed bug exterminators.B
79
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Fenn Termite + Pest Control is better than 70% of bed bug exterminators.B
70
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Fenn Termite + Pest Control is better than 63% of bed bug exterminators.B
63
Reviews for your job
Customers hired Fenn Termite + Pest Control for 8 kinds of job.
Fenn Termite + Pest Control for bat extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$347+221% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 80%Overpriced 20%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 43 | $56–$246 |
| Spider extermination | 34 | $88–$161 |
| General pest inspection | 22 | $63–$124 |
| Cockroach extermination | 22 | $91–$323 |
| Mosquito extermination | 16 | $50–$113 |
| Rodent extermination | 16 | $88–$371 |
| Hornet & wasp extermination | 13 | $86–$323 |
| Termite inspection | 12 | $121–$371 |
