BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Fenn Termite + Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Fenn Termite + Pest Control

Better than 14% of bed bug exterminators · #25 of 29

4.8★113 Google reviewsGoogle star rating as shown on Google Maps.
4.55★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Fenn Termite + Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 20

All 22 Google reviews tagged “Cockroach extermination” · showing 20

★★★★★ Amanda · 5 years ago

I will use their services again in the future.

Cockroach exterminationSpider extermination+ Punctuality+ Professionalism
★★★★★ Christina · 5 years ago

Great experience. Marc was awesome. Would use Fenn again and refer to family and friends.

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ulysses · 5 years ago

I use them every 3 months to spray the outside of my house. Never seen a bug in my house ever since. Just wish the arrival window was more narrow. They say they will arrive between 8am to 5pm when scheduled.

Ant exterminationCockroach extermination+ Quality
★★★ Renee · 5 years ago

I use the pest control service. Recently they have dropped the 4 hours window to come service your house. If you have a pool, and need to keep your gates locked it doesn't work unless you want to be hostage at your home between the hours of 8am-6pm.

Cockroach exterminationService not listed
★★★★★ Maite · 5 years ago

It was very easy to connect with Fenn. They were recommended by a friend and I contacted them through Yelp. Responses were quick and easy, clear and thorough as well. We had an appointment set on a Saturday from 12-4. Unfortunately, our agent came later than 4 but Simon informed us and kept in touch throughout.…

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
★★★★★ Gregory · 5 years ago

Great company, extremely helpful and pest issue has now been resolved

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Nanora · 5 years ago

Have used Fenn Pest for several years. Very happy with their service. The latest tech,Marcus, is thorough and super polite and respectful.

Ant exterminationCockroach exterminationFlea & mite extermination
★★★★★ Thomas · 5 years ago

Technician performed a quarterly outside whole house spray. Technician was friendly and did great job, didn't miss an inch. It's been our good fortune to have been a Fenn customer for decades.

Ant exterminationCockroach exterminationSpider extermination
★★★★★ maria · 5 years ago

The technician, Marcus J., is awesome. He is very knowledgeable and service oriented.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Hilary · 5 years ago

Rating only, no written review.

Ant exterminationBed bug exterminationCockroach extermination
★★★★★ Zachary · 5 years ago

Rating only, no written review.

Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ veree · 5 years ago

Rating only, no written review.

Cockroach extermination+ Punctuality+ Professionalism+ Value
★★★★★ N · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Janet · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Francesca · 5 years ago

Rating only, no written review.

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Candy · 5 years ago

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination
★★★★★ Nati · 5 years ago

Rating only, no written review.

Cockroach exterminationSpider extermination+ Responsiveness+ Professionalism+ Value
★★★★★ Stone · 5 years ago

Rating only, no written review.

Cockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Marvina · 5 years ago

Rating only, no written review.

Bed bug exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Raquel · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality

Show more cockroach extermination reviews (2 more) →

vs category

Blue = Fenn, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02020-Q4: 5.00★ (1 reviews)2021-Q2: 4.94★ (36 reviews)2021-Q3: 4.87★ (54 reviews)2022-Q3: 5.00★ (1 reviews)2022-Q4: 5.00★ (1 reviews)2024-Q3: 5.00★ (1 reviews)2025-Q2: 1.00★ (1 reviews)2025-Q3: 3.00★ (2 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q2: 4.00★ (1 reviews)2026-Q3: 4.43★ (7 reviews)2026-Q4: 5.00★ (3 reviews)2020-Q42022-Q32024-Q22026-Q12026-Q4
This companyIndustrydot size = review count

Price

$347+262% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 80%Overpriced 20%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
12
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
5
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
85
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
43
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
19
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
36
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
33

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+49 / −0
Professionalism
+59 / −0
Responsiveness
+53 / −1
Punctuality
+45 / −1
Value
+43 / −0

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