BED BUG EXTERMINATORS · SAN JUAN CAPISTRANO, CA
Fenn Termite + Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Fenn Termite + Pest Control

Better than 14% of bed bug exterminators · #25 of 29

4.8★113 Google reviewsGoogle star rating as shown on Google Maps.
4.55★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Fenn Termite + Pest Control for termite inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 21

All 12 Google reviews tagged “Termite inspection”

★★★★★ I · 3 weeks ago

Tobias has been inspecting our home for termites every year, and he always does an outstanding job. He’s very professional, knowledgeable, and thorough in his inspections. I really appreciate how careful and detailed he is as it gives us great peace of mind knowing our home is protected from termites. Highly…

Termite inspectionGeneral pest inspection
★★★★★ John · 5 years ago

They were professional answered all my questions and did a great job overall I would refer them to anyone who needs a good termite company.

General pest inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Terry · 5 years ago

Always good service and professional employees

Termite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Bill · 5 years ago

I use Fenn for rodent control, general pest, and termite control in multiple communities that I manage. The Boards and myself have been very satisfied with the results of their treatment and prevention programs, the service we receive, and the excellent pricing provided. I, especially, want to thank Josh Grass who…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Shanda · 5 years ago

I have worked with Fenn Termite and Pest Control for many years, and they have always been honest, professional, and a great vendor partner for Greenlaw Management. I highly recommend them for commercial pest control services.

Bee exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Su · 5 years ago

Their termite inspection was very thorough and professional. Fidel made sure there is no other possible pest beside termite. Definitely will go back to their service when needed in the future.

Termite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Zachary · 5 years ago

Rating only, no written review.

Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Janet · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Cheryl · 5 years ago

Rating only, no written review.

Termite inspectionService not listed+ Responsiveness+ Punctuality+ Quality
★★★★★ Marvina · 5 years ago

Rating only, no written review.

Bed bug exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Raquel · 5 years ago

Rating only, no written review.

Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Lissa · 5 years ago

Rating only, no written review.

Rodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Fenn, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02020-Q4: 5.00★ (1 reviews)2021-Q2: 4.94★ (36 reviews)2021-Q3: 4.87★ (54 reviews)2022-Q3: 5.00★ (1 reviews)2022-Q4: 5.00★ (1 reviews)2024-Q3: 5.00★ (1 reviews)2025-Q2: 1.00★ (1 reviews)2025-Q3: 3.00★ (2 reviews)2025-Q4: 5.00★ (1 reviews)2026-Q2: 4.00★ (1 reviews)2026-Q3: 4.43★ (7 reviews)2026-Q4: 5.00★ (3 reviews)2020-Q42022-Q32024-Q22026-Q12026-Q4
This companyIndustrydot size = review count

Price

$347+262% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 80%Overpriced 20%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
12
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
5
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
85
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
43
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
19
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
36
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
33

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+49 / −0
Professionalism
+59 / −0
Responsiveness
+53 / −1
Punctuality
+45 / −1
Value
+43 / −0

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