Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty83−1.7Momentum penalty70−3Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCOREFenn Termite + Pest Control
San Juan Capistrano, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 66 bed bug exterminators · 4.8★ from 113 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fenn Termite + Pest Control is better than 68% of bed bug exterminators.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fenn Termite + Pest Control is better than 49% of bed bug exterminators.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fenn Termite + Pest Control is better than 83% of bed bug exterminators.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fenn Termite + Pest Control is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fenn Termite + Pest Control is better than 70% of bed bug exterminators.B
70
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fenn Termite + Pest Control is better than 80% of bed bug exterminators.A
80
Reviews for your job
Customers hired Fenn Termite + Pest Control for 8 kinds of job.
Fenn Termite + Pest Control for rodent extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 60
All 16 Google reviews tagged “Rodent extermination”
Ryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Fenn Pest Control is fast and professional. They have been at this for years and it shows.
Rodent extermination+ Responsiveness+ Punctuality+ Quality
Murray10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★
Thank you for your ongoing good service and good follow-through.
Rodent extermination+ Responsiveness+ Punctuality+ Quality
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great email communication from first contact to inspection, inspection was very professional, on-time, felt very knowledgeable and trustworthy.
Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I use Fenn for rodent control, general pest, and termite control in multiple communities that I manage. The Boards and myself have been very satisfied with the results of their treatment and prevention programs, the service we receive, and the excellent pricing provided. I, especially, want to thank Josh Grass who…
Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Dr.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Miguel is awesome!
General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
maria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The technician, Marcus J., is awesome. He is very knowledgeable and service oriented.
Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very professional and nice technician.
Rodent extermination+ Quality+ Professionalism
Hua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The first service day, the technicial trapped and caught a mouse. The another day the techician activiated the trap aand got another one. Techinicians were patient and worked efficiently. In the coming week, we don't see the hint of mice. Thanks Fenn Termite.
Rodent extermination
Mohamed5 years ago★★★★★
Rating only, no written review.
Rodent extermination+ Value
Zachary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
Candy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination
RyanLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Rodent extermination+ Responsiveness+ Quality+ Professionalism
Marvina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Bed bug exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Taryn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Rodent extermination+ Value
LissaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Rodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Aubrey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Rodent extermination+ Quality+ Professionalism+ Value
Price
$347+221% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 80%Overpriced 20%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 43 | $56–$246 |
| Spider extermination | 34 | $88–$161 |
| General pest inspection | 22 | $63–$124 |
| Cockroach extermination | 22 | $91–$323 |
| Mosquito extermination | 16 | $50–$113 |
| Rodent extermination | 16 | $88–$371 |
| Hornet & wasp extermination | 13 | $86–$323 |
| Termite inspection | 12 | $121–$371 |
