Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCOREFenn Termite + Pest Control
San Juan Capistrano, CA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.8★ from 113 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Fenn Termite + Pest Control is better than 12% of bed bug exterminators.F
12
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Fenn Termite + Pest Control is better than 5% of bed bug exterminators.F
5
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Fenn Termite + Pest Control is better than 85% of bed bug exterminators.A
85
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Fenn Termite + Pest Control is better than 43% of bed bug exterminators.C
43
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Fenn Termite + Pest Control is better than 19% of bed bug exterminators.F
19
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Fenn Termite + Pest Control is better than 36% of bed bug exterminators.D
36
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Fenn Termite + Pest Control is better than 33% of bed bug exterminators.D
33
Reviews for your job
Customers hired Fenn Termite + Pest Control for 8 kinds of job.
Fenn Termite + Pest Control for cockroach extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$188
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 20
All 22 Google reviews tagged “Cockroach extermination”
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I will use their services again in the future.
Cockroach exterminationSpider extermination+ Punctuality+ Professionalism
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great experience. Marc was awesome. Would use Fenn again and refer to family and friends.
Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Ulysses5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I use them every 3 months to spray the outside of my house. Never seen a bug in my house ever since. Just wish the arrival window was more narrow. They say they will arrive between 8am to 5pm when scheduled.
Ant exterminationCockroach extermination+ Quality
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★
I use the pest control service. Recently they have dropped the 4 hours window to come service your house. If you have a pool, and need to keep your gates locked it doesn't work unless you want to be hostage at your home between the hours of 8am-6pm.
Cockroach exterminationService not listed
Maite4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
It was very easy to connect with Fenn. They were recommended by a friend and I contacted them through Yelp. Responses were quick and easy, clear and thorough as well. We had an appointment set on a Saturday from 12-4. Unfortunately, our agent came later than 4 but Simon informed us and kept in touch throughout.…
Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
Gregory3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great company, extremely helpful and pest issue has now been resolved
Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Nanora4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Have used Fenn Pest for several years. Very happy with their service. The latest tech,Marcus, is thorough and super polite and respectful.
Ant exterminationCockroach exterminationFlea & mite extermination
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Technician performed a quarterly outside whole house spray. Technician was friendly and did great job, didn't miss an inch. It's been our good fortune to have been a Fenn customer for decades.
Ant exterminationCockroach exterminationSpider extermination
maria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
The technician, Marcus J., is awesome. He is very knowledgeable and service oriented.
Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Hilary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationCockroach extermination
Zachary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
veree2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cockroach extermination+ Punctuality+ Professionalism+ Value
N5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
FrancescaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Candy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationCockroach extermination
Nati1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cockroach exterminationSpider extermination+ Responsiveness+ Professionalism+ Value
StoneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cockroach extermination+ Responsiveness+ Punctuality+ Quality
Marvina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Bed bug exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
Raquel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Ron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationCockroach exterminationHornet & wasp extermination+ Professionalism
Price
$347+262% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 80%Overpriced 20%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 43 | $48–$189 |
| Spider extermination | 34 | $85–$152 |
| General pest inspection | 22 | $63–$119 |
| Cockroach extermination | 22 | $58–$188 |
| Mosquito extermination | 16 | — |
| Rodent extermination | 16 | $60–$323 |
| Hornet & wasp extermination | 13 | $71–$214 |
| Termite inspection | 12 | $128–$371 |
