Experts Reviews · Company report
Fenn Termite + Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Fenn Termite + Pest Control

San Juan Capistrano, CA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.8★ from 113 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Fenn Termite + Pest Control is better than 12% of bed bug exterminators.F
12
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Fenn Termite + Pest Control is better than 5% of bed bug exterminators.F
5
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Fenn Termite + Pest Control is better than 85% of bed bug exterminators.A
85
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Fenn Termite + Pest Control is better than 43% of bed bug exterminators.C
43
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Fenn Termite + Pest Control is better than 19% of bed bug exterminators.F
19
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Fenn Termite + Pest Control is better than 36% of bed bug exterminators.D
36
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Fenn Termite + Pest Control is better than 33% of bed bug exterminators.D
33

Reviews for your job

Customers hired Fenn Termite + Pest Control for 8 kinds of job.

Fenn Termite + Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “General pest inspection” · showing 20

★★★★★ I · 3 weeks ago

Tobias has been inspecting our home for termites every year, and he always does an outstanding job. He’s very professional, knowledgeable, and thorough in his inspections. I really appreciate how careful and detailed he is as it gives us great peace of mind knowing our home is protected from termites. Highly…

Termite inspectionGeneral pest inspection
★★★★★ Jill · a month ago

We just purchased a new home and noticed ants. We wanted someone out immediately to take care of it and Sarah was very helpful in setting that up on the same day. Victor was able to take care of us within a couple of hours. They were very respectful, prompt and answered all our questions.

Reasonable priceGeneral pest inspection
★★★★ Natalia · 6 months ago

Our team would like to recognize Jesse Diaz for his outstanding customer service and prompt responses regarding our community needs. Given that most of the tasks required at our property involve maintenance and de-webbing of buildings, Jesse consistently ensures that everything is completed thoroughly. He always…

Reasonable priceGeneral pest inspectionService not listed
★★★★★ Ray · 5 years ago

Very professional service. The tech explained everything and answered all our questions. Very thorough and quick. I was trying to choose from the many companies and glad I went with them.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

They were professional answered all my questions and did a great job overall I would refer them to anyone who needs a good termite company.

General pest inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Adam · 5 years ago

Great email communication from first contact to inspection, inspection was very professional, on-time, felt very knowledgeable and trustworthy.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Daniel · 5 years ago

They were professional and VERY thorough. I mentioned 3 wasp nests for them to remove, but the exterminator did a full inspection around the house and found 7 nests altogether. He removed them without a second thought, and disposed of the nests as well as the dead wasp which he noted was to avoid bringing ants. I…

Hornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Maite · 5 years ago

It was very easy to connect with Fenn. They were recommended by a friend and I contacted them through Yelp. Responses were quick and easy, clear and thorough as well. We had an appointment set on a Saturday from 12-4. Unfortunately, our agent came later than 4 but Simon informed us and kept in touch throughout.…

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Professionalism+ Value
★★★★★ Margaret · 5 years ago

Robert was super helpful and explained methods on how to keep our backyard space clean of pest. Really appreciated how forthcoming he was. Would love to keep him as our tech.

Hornet & wasp exterminationMosquito exterminationGeneral pest inspection
★★★★★ Dr. · 5 years ago

Miguel is awesome!

General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Nanora · 5 years ago

Have used Fenn Pest for several years. Very happy with their service. The latest tech,Marcus, is thorough and super polite and respectful.

Ant exterminationCockroach exterminationFlea & mite extermination
★★★★★ maria · 5 years ago

The technician, Marcus J., is awesome. He is very knowledgeable and service oriented.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Shanda · 5 years ago

I have worked with Fenn Termite and Pest Control for many years, and they have always been honest, professional, and a great vendor partner for Greenlaw Management. I highly recommend them for commercial pest control services.

Bee exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ David · 5 years ago

Rating only, no written review.

General pest inspectionTermite extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Zac · 5 years ago

Rating only, no written review.

General pest inspection+ Responsiveness+ Professionalism
★★★★★ Jane · 5 years ago

Rating only, no written review.

Bed bug exterminationGeneral pest inspection+ Punctuality+ Quality
★★★★★ Zachary · 5 years ago

Rating only, no written review.

Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
★★ Carl · 5 years ago

Rating only, no written review.

Ant exterminationFlea & mite exterminationGeneral pest inspection− Responsiveness− Punctuality
★★★★★ Candy · 5 years ago

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination
★★★★★ S · 5 years ago

Rating only, no written review.

General pest inspectionTermite extermination

Show more general pest inspection reviews (2 more) →

Price

$347+262% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 80%Overpriced 20%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination43$48–$189
Spider extermination34$85–$152
General pest inspection22$63–$119
Cockroach extermination22$58–$188
Mosquito extermination16—
Rodent extermination16$60–$323
Hornet & wasp extermination13$71–$214
Termite inspection12$128–$371

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