Experts Reviews · Company report
Fenn Termite + Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%12+4.2Reliability 15%5+0.8Craft & service 20%85+17Value 10%43+4.3Momentum 8%19+1.5Track record 7%36+2.5Accountability 5%33+1.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCORE

Fenn Termite + Pest Control

San Juan Capistrano, CA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 29 bed bug exterminators · 4.8★ from 113 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Fenn Termite + Pest Control is better than 12% of bed bug exterminators.F
12
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Fenn Termite + Pest Control is better than 5% of bed bug exterminators.F
5
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Fenn Termite + Pest Control is better than 85% of bed bug exterminators.A
85
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Fenn Termite + Pest Control is better than 43% of bed bug exterminators.C
43
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Fenn Termite + Pest Control is better than 19% of bed bug exterminators.F
19
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Fenn Termite + Pest Control is better than 36% of bed bug exterminators.D
36
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Fenn Termite + Pest Control is better than 33% of bed bug exterminators.D
33

Reviews for your job

Customers hired Fenn Termite + Pest Control for 8 kinds of job.

Fenn Termite + Pest Control for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$60–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 25

All 16 Google reviews tagged “Rodent extermination”

★★★★★ Ryan · 5 years ago

Fenn Pest Control is fast and professional. They have been at this for years and it shows.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★ Murray · 5 years ago

Thank you for your ongoing good service and good follow-through.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Adam · 5 years ago

Great email communication from first contact to inspection, inspection was very professional, on-time, felt very knowledgeable and trustworthy.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Bill · 5 years ago

I use Fenn for rodent control, general pest, and termite control in multiple communities that I manage. The Boards and myself have been very satisfied with the results of their treatment and prevention programs, the service we receive, and the excellent pricing provided. I, especially, want to thank Josh Grass who…

Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Dr. · 5 years ago

Miguel is awesome!

General pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ maria · 5 years ago

The technician, Marcus J., is awesome. He is very knowledgeable and service oriented.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
★★★★★ Edward · 5 years ago

Very professional and nice technician.

Rodent extermination+ Quality+ Professionalism
★★★★★ Hua · 5 years ago

The first service day, the technicial trapped and caught a mouse. The another day the techician activiated the trap aand got another one. Techinicians were patient and worked efficiently. In the coming week, we don't see the hint of mice. Thanks Fenn Termite.

Rodent extermination
★★★★★ Mohamed · 5 years ago

Rating only, no written review.

Rodent extermination+ Value
★★★★★ Zachary · 5 years ago

Rating only, no written review.

Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Candy · 5 years ago

Rating only, no written review.

Ant exterminationBee exterminationCockroach extermination
★★★★★ Ryan · 5 years ago

Rating only, no written review.

Rodent extermination+ Responsiveness+ Quality+ Professionalism
★★★★★ Marvina · 5 years ago

Rating only, no written review.

Bed bug exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Taryn · 5 years ago

Rating only, no written review.

Rodent extermination+ Value
★★★★★ Lissa · 5 years ago

Rating only, no written review.

Rodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Aubrey · 5 years ago

Rating only, no written review.

Rodent extermination+ Quality+ Professionalism+ Value

Price

$347+262% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 80%Overpriced 20%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination43$48–$189
Spider extermination34$85–$152
General pest inspection22$63–$119
Cockroach extermination22$58–$188
Mosquito extermination16—
Rodent extermination16$60–$323
Hornet & wasp extermination13$71–$214
Termite inspection12$128–$371

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