Alisha FisherLocal Guide · 17 reviewsTotal number of Google reviews Alisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFair price, professional, and they did a great job!
Ferrals Family Landscaping & Tree Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 55 tree removal servicesPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 151 Google reviews · 47 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
Jun 2026latest review
Ferrals Family Landscaping & Tree Services at a glance
Google reviewers rate Ferrals Family Landscaping & Tree Services five stars based on 151 reviews, with the owner responding to 75 percent of them. Customers frequently describe the company as professional and punctual, noting fair pricing, efficient tree removal, and thorough cleanup after landscaping projects. Recurring themes include friendly communication, respectful crew behavior, and successful completion of tasks like drainage fixes, retaining walls, and storm debris removal. No common criticisms appear in the provided excerpts, as all listed reviews are five-star ratings.
- Google rating: 5.0 out of 5 from 151 reviews (99% five-star).
- Reviews on this page: 151 Google reviews (89 with written comments, 5 with photos).
- Owner responses: the business replied to 75% of reviews.
- Most recent review: June 4, 2026.
- Service: Tree Removal Service serving Genoa, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ferrals Family Landscaping & Tree Services: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ferrals Family Landscaping & Tree Services: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ferrals Family Landscaping & Tree Services: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ferrals Family Landscaping & Tree Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ferrals Family Landscaping & Tree Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
–
Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
- 5 stars14999%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
- Praise161100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price450%
- Reasonable450%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results3723%
- Staff & attitude3522%
- Would recommend3019%
- Speed & response2717%
- Price & value2415%
- Communication53%
- Honesty & trust32%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fair price, professional, and they did a great job!”
“Professional, timely, hard working, and just plain nice!”
“Their business came highly recommended by a homeowner in our Co-op, prices are very fair, their crew members are respectful of their work area, arrive…”
“Thank you so much for being fast, responsive and helping us figure out our drainage situation.”
“…came highly recommended by a homeowner in our Co-op, prices are very fair, their crew members are respectful of their work area, arrived on time and,…”
“They took very good care of us during the winter, even communicating with us when we got a double snow event as to how we'd like them to handle it.”
“They gave us an honest estimate of the work, a great price, did the job of building our retainer just days after the estimate and a friendly smile”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ferrals Family Landscaping & Tree Services for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Thank you so much for being fast, responsive and helping us figure out our drainage situation. The yard looks great. We plan to reach out again in the fall for the next phase of our projects!
Reasonable priceYard workService not listed
linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This Business Was Outstanding Working in a small place and taking down a massive tree watching them work so efficient and together was a experience if you need yard work or tree removal call them price was right and clean up was great also
Reasonable priceTree stump removalTree removal
Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very pleased with Ferrals Family Landscaping & Tree Services. Professional, timely, hard working, and just plain nice! Highly recommended!
Reasonable priceGrass seedingTree trimming & pruningTree removal
HeatherLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Estimate was lower than I was expecting so I decided to give them a try. They got me in the following week and did an excellent job. They even moved some stuff in forgot to get out of their way. Thank you guys for a job well done, it really opened up my back yard!
Victory1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Their business came highly recommended by a homeowner in our Co-op, prices are very fair, their crew members are respectful of their work area, arrived on time and, completed all the work well within the expected amount of time. Thank you for the exceptional work done in our community, we will definitely use you again in the future.
Great priceTree stump removalTree removal
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a very large limb fall on my property. The limb was very close to the power line. Ferrals quote was very reasonable. They were even able to do the job sooner than expected. They did an exceptional job cutting the limb and additional ones as well. I will continue to use them for any tree or landscaping projects. I highly recommend them!!!
Great priceTree trimming & pruning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Yard work | 21 | — |
| Tree trimming & pruning | 16 | — |
| Tree removal | 13 | — |
| Tree stump removal | 9 | — |
| Mulching | 9 | — |
| Lawn mowing & maintenance | 9 | — |
| Grass seeding | 8 | — |
| Weed control | 5 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 151 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
kim Yeoman6 reviewsTotal number of Google reviews kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you so much for being fast, responsive and helping us figure out our drainage situation. The yard looks great. We plan to reach out again in the fall for the next phase of our projects!
- Price assessment: Reasonable price
- Services: Yard work, Service not listed
linda miller2 reviewsTotal number of Google reviews linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis Business Was Outstanding Working in a small place and taking down a massive tree watching them work so efficient and together was a experience if you need yard work or tree removal call them price was right and clean up was great also
- Price assessment: Reasonable price
- Services: Tree stump removal, Tree removal
Greg6 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery pleased with Ferrals Family Landscaping & Tree Services. Professional, timely, hard working, and just plain nice! Highly recommended!
- Price assessment: Reasonable price
- Services: Grass seeding, Tree trimming & pruning, Tree removal, Yard work
Response from the owner · 6 months ago
Thank you Greg for you review, We truly appreciate it have a wonderful week. Bless you 🙏
Chad PearsonLocal Guide · 35 reviewsTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend, great work at a good price!
- Price assessment: Great price
- Services: Tree trimming & pruning
Heather DLocal Guide · 47 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEstimate was lower than I was expecting so I decided to give them a try. They got me in the following week and did an excellent job. They even moved some stuff in forgot to get out of their way. Thank you guys for a job well done, it really opened up my back yard!
Victory Homes1 reviewTotal number of Google reviews Victory has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTheir business came highly recommended by a homeowner in our Co-op, prices are very fair, their crew members are respectful of their work area, arrived on time and, completed all the work well within the expected amount of time. Thank you for the exceptional work done in our community, we will definitely use you again in the future.
- Price assessment: Great price
- Services: Tree stump removal, Tree removal
Pamela Smith5 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a very large limb fall on my property. The limb was very close to the power line. Ferrals quote was very reasonable. They were even able to do the job sooner than expected. They did an exceptional job cutting the limb and additional ones as well. I will continue to use them for any tree or landscaping projects. I highly recommend them!!!
- Price assessment: Great price
- Services: Tree trimming & pruning
Barb Zamowski12 reviewsTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you are looking for a professional, hard working and decent priced landscaping team this is the one you want! They have done several jobs for me this year, from weeding, mowing and cutting down large trees. I cannot tell you how grateful I am to have found them! They are some of the nicest people I have met in a long time! Thank you Benjamin and Kathleen and your crew for all the beautiful work you have done for us! I cannot leave enough stars!!! You deserve so many more!!!!
Patricia Garl4 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI will definately use Ferrals Family Landscaping again. Professional, knowldgeable and friendly. And the price was good.
Business details
- Address: 2411 New Milford Church Rd, Rockford, IL 61109
- Phone: (815) 566-6379
- Website: sites.google.com
- Service area: Genoa, IL