Home inspector · San Antonio, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 88 home inspectorsiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★930 Google reviews · 10 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Fidelity Home Inspection highly, praising the company's punctuality, clear communication, and detailed reports that are easy to understand. Clients frequently note that inspectors take sufficient time to explain findings thoroughly, often utilizing drone technology and providing post-inspection follow-ups. However, a small number of negative reviews cite missed structural issues and describe aggressive follow-up tactics, including repeated calls and texts, after appointments were canceled.
Google rating: 5.0 out of 5 from 930 reviews (99% five-star).
Reviews on this page: 930 Google reviews (818 with written comments, 3 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 24, 2026.
Service: Home Inspector serving San Antonio, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other home inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyHome Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fidelity Home Inspection, LLC.: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fidelity Home Inspection, LLC.: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fidelity Home Inspection, LLC.: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fidelity Home Inspection, LLC.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fidelity Home Inspection, LLC.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fidelity Home Inspection, LLC.: 96/100 on this factor. Category median: 84.A
96
Bar = this company · dark tick = category median.
Star ratings
930 Google reviews we collected
5.0of 5
5 stars92499%
4 stars30%
3 stars00%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 818 written reviews
100%praise
Praise1,994100%
Complaints90%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2426%
Reasonable6973%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results53427%
Staff & attitude42821%
Would recommend36218%
Communication30815%
Speed & response22611%
Price & value734%
Honesty & trust724%
What customers talk about
We read 818 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Exceptional Professionalism, Thoroughness, and Outstanding Service!”
“If you’re buying a home and want an inspector who is knowledgeable, approachable, and leaves no stone unturned, we highly recommend Jay Kendall and Fi…”
“Highly recommend Jay Kendall – Fidelity Home Inspection (TREC #25155)”
“Wouldn’t recommend this company if you’re buying a new house and if there’s a way for me to get legal recourse I’d take the opportunity immediately.”
“What impressed me most was the sheer volume of information he was able to gather, organize, and communicate so efficiently.”
“Jay Kendall kept in contact the whole time and was responsive to all subsequent questions.”
“The repair costs that will be covered by the seller make the service well worth the money.”
“It turned out to be the best decision, as this is a great opportunity to get a clear-eyed assessment on a very expensive purchase.”
“He was articulate, respectful, patient, and professional, and I genuinely appreciated his willingness to accommodate our needs.”
People customers mention
Michael124 reviews
Street112 reviews
Carl42 reviews
Justin40 reviews
Bernal32 reviews
Johnson31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fidelity Home Inspection, LLC. for 8 kinds of job. Pick one to see what they paid and said.
AdamLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Quick response and scheduling. They took a lot of time going over the house, was there 730-1230 and walked me through all the finding. Findings were super easy to share with the builder as well.
Ashley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My fiance and I decided to use Fidelity to perform a pre-drywall inspection on our new construction home in San Antonio. Fidelity assigned Jay Kendall to our home and he was very thorough. We are very pleased with the final report layout, it was easy to read and follow. The report was generated as soon as the…
Reasonable priceNew construction inspections
Sarah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great third party inspection with Fidelity and with Jay, who was a home inspector near us. He was communicative, friendly, and most importantly very thorough with his inspection. This is our first home and Jay provided us with an amazing first time home owner inspection experience. My husband and I now feel…
TristanLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★
Edit: I am changing this to a 1 star review for the following reasons: I bought my house around 2 years ago and had Fidelity specifically Lane Ward as my inspector. He basically told me everything was fine and said if I posted a positive review with his name I would get some gift card which I remember it being…
Emma4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recently had Michael Street from Fidelity Home Inspection perform a home inspection, and I couldn’t be more impressed. From the moment I reached out, his communication was excellent—he responded quickly, answered all my questions clearly, and kept me updated throughout the process.
Michael was highly professional…
Reasonable priceSewer line scopeRodent exterminationTermite inspection
Cynthia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Michael was very thorough & punctual. He had a lot of knowledge of what he was doing!.
Exceptional Professionalism, Thoroughness, and Outstanding Service!
I had a wonderful experience working with Jay Kendall of Fidelity Home Inspection, and I cannot say enough positive things about his professionalism, responsiveness, and dedication to his clients!
From the beginning, Jay was exceptionally well-spoken, knowledgeable, courteous, and accommodating. He worked within our scheduling constraints, understood the importance of our timelines, and delivered an impressively detailed home inspection report in a remarkably short amount of time.
What impressed me most was the sheer volume of information he was able to gather, organize, and communicate so efficiently. His report covered everything from the home's structural components and roofing to electrical, plumbing, HVAC, and other important systems. The photographs and visual documentation were excellent, and the information was incredibly valuable in helping us better understand the property's condition and make informed decisions throughout the home-buying process.
If I were being exceptionally particular, my one tiny suggestion would be to include a little more specificity in the written descriptions identifying exactly where certain findings were located within the home. For long-distance buyers who may not know the property's layout, those additional details would make an already excellent report even easier to navigate. The photographs themselves were wonderful, and with a few FaceTime calls and videos, I was able to provide the additional context our buyers needed. This is truly a minor observation, and only something I mention because Jay's work was so impressive that I'm reaching for ways to make an outstanding experience even better!
Considering the speed, thoroughness, and tremendous amount of information Jay compiled in such a short timeframe, his work was nothing short of magical! He absolutely went above and beyond, and his efficiency and attention to detail were remarkable.
Beyond the inspection itself, Jay was an absolute pleasure to communicate with. He was articulate, respectful, patient, and professional, and I genuinely appreciated his willingness to accommodate our needs. What made the experience even more exceptional was the way he personally engaged with our buyers over the phone. He took the time to explain his findings in a clear, approachable, and easy-to-understand manner, making sure they felt informed and comfortable throughout the process. Our buyers absolutely loved him! His positive, can-do attitude, professionalism, and genuine enthusiasm made a lasting impression.
I also want to recognize the gentleman who assisted us at Fidelity Home Inspection's front office, who was equally wonderful to work with! He was courteous, well-spoken, understanding, and accommodating throughout our interactions. His professionalism, fairness, and genuine willingness to help reflected the same integrity and commitment to customer service that we experienced with Jay. It is refreshing when both the field professionals and the office staff make you feel equally valued and well taken care of.
If you're searching for a "home inspector near me" in the San Antonio area, I wholeheartedly recommend Jay Kendall and Fidelity Home Inspection!
Jay combines technical knowledge, excellent communication, efficiency, and genuine customer care in a way that makes an otherwise stressful home-buying experience feel much more manageable.
Five stars without hesitation! Thank you, Jay, and the wonderful gentleman at Fidelity Home Inspection's front office, for your hard work, flexibility, kindness, and outstanding service. You truly made a difference in the home-buying experience!
Services: Sewer line scope, Multi-unit inspections, Termite inspection, Manufactured home inspections, Sprinkler system inspection, Rental property inspections, Annual maintenance checkup, 11th month warranty inspections, Service not listed
Adam BartlingLocal Guide · 19 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Quick response and scheduling. They took a lot of time going over the house, was there 730-1230 and walked me through all the finding. Findings were super easy to share with the builder as well.
kevin samson3 reviewsiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
Highly recommend Jay Kendall – Fidelity Home Inspection (TREC #25155)
We hired Jay Kendall of Fidelity Home Inspection, and we couldn’t be more grateful. From start to finish, Jay was incredibly thorough. He clearly takes his time and doesn’t rush, and he pays attention to the very last detail. As buyers, that’s exactly what you want from an inspector. You’re making one of the biggest purchases of your life, and Jay made sure we had a full and honest picture of the home before moving forward.
What really set Jay apart was how easy he was to talk to. He never made us feel like our questions were silly. He explained everything in plain terms, walked us through what he found, and helped us understand what was a serious concern and what was minor or routine maintenance. He made a stressful process feel manageable, and we left feeling informed and confident instead of overwhelmed.
His attention to detail gave us real peace of mind. We felt like Jay was truly looking out for us, not just checking boxes. If you’re buying a home and want an inspector who is knowledgeable, approachable, and leaves no stone unturned, we highly recommend Jay Kendall and Fidelity Home Inspection.
Ashley Ridoutt4 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
My fiance and I decided to use Fidelity to perform a pre-drywall inspection on our new construction home in San Antonio. Fidelity assigned Jay Kendall to our home and he was very thorough. We are very pleased with the final report layout, it was easy to read and follow. The report was generated as soon as the inspection was completed. Jay Kendall kept in contact the whole time and was responsive to all subsequent questions.
Price assessment: Reasonable price
Services: New construction inspections
Sarah Flores3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
We had a great third party inspection with Fidelity and with Jay, who was a home inspector near us. He was communicative, friendly, and most importantly very thorough with his inspection. This is our first home and Jay provided us with an amazing first time home owner inspection experience. My husband and I now feel more comfortable ensuring our home is ready for move-in. Thanks, Jay!
Tristan AucionLocal Guide · 14 reviewsiTotal number of Google reviews Tristan has written across all businesses on Google Maps, not just this one.
Edit: I am changing this to a 1 star review for the following reasons: I bought my house around 2 years ago and had Fidelity specifically Lane Ward as my inspector. He basically told me everything was fine and said if I posted a positive review with his name I would get some gift card which I remember it being painfully difficult to get. ANYWAY. My pipes are a brand called “Nibco” which is known to EVERY plumber that has ever come in my house to regularly leak around every 2-4 months. The inspector DID NOT disclose this to me and it would have been a TOTAL dealbreaker as I now have to repipe the house for around $15k-20k. Be careful who you chose as an inspector because if they do a crap job you’re SCREWED. Wouldn’t recommend this company if you’re buying a new house and if there’s a way for me to get legal recourse I’d take the opportunity immediately.
Response from the owner · a week ago
Tristan, I’m sorry you’re dealing with repeated leaks. That’s stressful and expensive, and I understand why you’re frustrated.
A home inspection is a visual inspection. The supply pipes in most San Antonio homes of this age run inside the walls and under attic insulation, where they can’t be seen without opening walls. We look for signs of active leaks, including with thermal imaging, and we recommend a licensed plumber whenever we find plumbing concerns.
One thing that may help you: NIBCO PEX plumbing used in many San Antonio homes built between about 2005 and 2012 was the subject of a class-action settlement that helped pay for leak repairs and repiping. It’s worth asking a lawyer whether your home qualifies.
I called you as soon as I read this and sent you a text. Please call me back. I’d like to help.
Michael Street, Owner, Fidelity Home Inspection
Emma Zhan4 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
I recently had Michael Street from Fidelity Home Inspection perform a home inspection, and I couldn’t be more impressed. From the moment I reached out, his communication was excellent—he responded quickly, answered all my questions clearly, and kept me updated throughout the process.
Michael was highly professional and thorough. He took the time to carefully examine every part of the home and explained his findings in a way that was easy to understand. Nothing felt rushed, and he made sure I left with a clear picture of the property’s condition.
His fast response time and professional approach made the entire experience smooth and stress-free. I highly recommend Michael Street and Fidelity Home Inspection to anyone looking for a reliable, detail-oriented home inspector.
Price assessment: Reasonable price
Services: Sewer line scope, Rodent extermination, Termite inspection
Cynthia Barstow4 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Jay Kendall was great from start to finish. From the first phone call to the inspection and the follow-up call afterward, he was professional, thorough, and easy to work with. He took the time to explain everything clearly and answer all my questions. I really appreciate his attention to detail and would definitely recommend this company!
