Auto repair shop · Charlotte, NC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
4.8★★★★★536 Google reviews · 23 photos
92%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Figs Auto Repair 4.8 out of 5 based on 536 reviews, noting the owner responds to 99% of feedback. Customers frequently describe the shop as punctual, communicative, and transparent, often highlighting fair pricing and thorough explanations of repairs. However, some low-star reviews criticize high diagnostic costs, billing for services not performed, and instances where repairs did not resolve underlying issues.
Google rating: 4.8 out of 5 from 536 reviews (92% five-star).
Reviews on this page: 536 Google reviews (442 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 14, 2026.
Service: Oil Change Service serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Figs Auto RepairOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Figs Auto Repair: 86/100 on this factor. Category median: 83.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Figs Auto Repair: 83/100 on this factor. Category median: 77.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Figs Auto Repair: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Figs Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Figs Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Figs Auto Repair: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
536 Google reviews we collected
4.8of 5
5 stars49192%
4 stars204%
3 stars31%
2 stars31%
1 star194%
Praise vs complaints
Phrases our text analysis found in 442 written reviews
97%praise
Praise84297%
Complaints293%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1943%
Reasonable2352%
Overpriced12%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16919%
Quality & results14617%
Honesty & trust13515%
Speed & response12114%
Price & value10712%
Would recommend10712%
Communication8610%
What customers talk about
We read 442 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The associate was very knowledgeable and professional and provided great tips on my options.”
“Then manager was unbelievably rude when confronted.”
“They take care of all our vehicles,of various makes and models, and do a great job!”
“One week after informed my convertible rooftop was not working.”
“I am so grateful to have finally found a trustworthy, reliable and professional repair shop to take care of my vehicle.”
“Jeremy was nice but not honest or transparent with me about what happened.”
“Everyone was very kind, and my oil change was done pretty quickly, and they even checked other things in my car and let me know I had a brake light ou…”
“Everyone was kind, the pricing is reasonable and they got my car back on the road in record time.”
“They could have at least repaired my window if they were going to greatly overcharge me for replacing those fuses!”
“Honest staff got me back on the road in no time highly recommend”
“I do not recommend this place because of what appeared as a lack of integrity.”
“I cannot explain how thankful I am for Johnny and the team at Figgs.”
People customers mention
John35 reviews
Johnny15 reviews
Greg14 reviews
Jeremy13 reviews
Norman9 reviews
Tom7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Shane4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brought my Trailhawk in with a horrible clunking noise coming from the front suspension. They correctly diagnosed and replace a lower ball joint and lower control arms, something the Jeep dealership had completely failed to do previously. Super nice and responsive. Sent photos and videos of the issue. They even…
G13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Those guys worked hard to fix a problematic electrical issue and came through, good worked done.
Reasonable priceElectrical repair
ImaniLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I called Figs to get more information about a potential repair a few weeks back. The associate was very knowledgeable and professional and provided great tips on my options.
Eventually I didn't get the repair done due to other circumstances, however the associate reached out to me today just to check-in. He truly…
Arianna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had an amazing experience. Everyone was very kind, and my oil change was done pretty quickly, and they even checked other things in my car and let me know I had a brake light out and they filled up my windshield wiper fluid and made sure everything in my car was good and they left pictures. It was very nice.
Oil change
Emily2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
If you're considering, go ahead and give them a call. They managed to cut off a check engine light and stop the rattling that had been on for over a year for under $350 on my 23 year old car. Miracle workers truly, and kind to boot. Scott was a delight to work with, I'll be back, though hopefully not too soon lol
Lizbeth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I cannot explain how thankful I am for Johnny and the team at Figgs. I am so grateful to have finally found a trustworthy, reliable and professional repair shop to take care of my vehicle. Everyone was kind, the pricing is reasonable and they got my car back on the road in record time. I was provided with…
AS always. Car now fine and staff friendly and professional.
Response from the owner · 2 weeks ago
It is wonderful to hear from you again! Thank you so much for your continued trust in our team. We are thrilled to know your car is running smoothly and that our staff provided the friendly, professional service you have come to expect from us. We look forward to seeing you next time!
Shane Thomas4 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Brought my Trailhawk in with a horrible clunking noise coming from the front suspension. They correctly diagnosed and replace a lower ball joint and lower control arms, something the Jeep dealership had completely failed to do previously. Super nice and responsive. Sent photos and videos of the issue. They even washed it and left it for me to pick up after hours. Jeep drives like new again. I'll be using these guys from now on for all services.
Thank you so much for your kind words and for trusting us with your Trailhawk! We are thrilled to hear that we were able to pinpoint that clunking noise and get your suspension back in perfect working order where the dealership couldn't. Providing transparency through photos and videos is a key part of how we operate, so we're glad you found that helpful. It was our pleasure to get your Jeep cleaned up and ready for you to pick up after hours. We look forward to seeing you again for your future service needs!
G B13 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
I called Figs to get more information about a potential repair a few weeks back. The associate was very knowledgeable and professional and provided great tips on my options.
Eventually I didn't get the repair done due to other circumstances, however the associate reached out to me today just to check-in. He truly made my day knowing that even though I'm not officially a customer yet, this shop truly cares! 🥰
I definitely will be using them in the future.
Response from the owner · 3 weeks ago
Thank you so much for taking the time to share your wonderful experience! We are thrilled to hear that our team member provided you with the professional guidance and helpful tips you needed during your initial inquiry.
At Figs, we believe that building genuine relationships is just as important as the repairs we perform, so we are glad our follow-up call made such a positive impression on you. It means a lot to know you felt cared for even before becoming an official customer. We look forward to assisting you whenever you are ready for that repair in the future!
Arianna D’Oleo5 reviewsiTotal number of Google reviews Arianna has written across all businesses on Google Maps, not just this one.
I had an amazing experience. Everyone was very kind, and my oil change was done pretty quickly, and they even checked other things in my car and let me know I had a brake light out and they filled up my windshield wiper fluid and made sure everything in my car was good and they left pictures. It was very nice.
Services: Oil change
Response from the owner · 4 weeks ago
Thank you so much for the wonderful five-star review! It is fantastic to hear that you had such a positive experience with our team. We take great pride in providing efficient service while ensuring no detail is overlooked, so I am thrilled to know that our vehicle inspections—from checking your brake lights to topping off your wiper fluid—added value to your visit. We also believe that transparency is key, so we are glad you appreciated the photos provided for your peace of mind. We look forward to seeing you again for your next service!
Emily D2 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
If you're considering, go ahead and give them a call. They managed to cut off a check engine light and stop the rattling that had been on for over a year for under $350 on my 23 year old car. Miracle workers truly, and kind to boot. Scott was a delight to work with, I'll be back, though hopefully not too soon lol
Response from the owner · a month ago
Thank you so much for the glowing recommendation! We are thrilled that we could finally resolve that rattling noise and clear the check engine light for you. It is always our goal to provide reliable solutions without breaking the bank, especially for our long-term drivers. We'll be happy to have you back whenever you need us, though we’re certainly hoping your car stays running smoothly in the meantime! We will be sure to pass your kind words along to Scott.
Lizbeth Sherrill1 reviewiTotal number of Google reviews Lizbeth has written across all businesses on Google Maps, not just this one.
I cannot explain how thankful I am for Johnny and the team at Figgs. I am so grateful to have finally found a trustworthy, reliable and professional repair shop to take care of my vehicle. Everyone was kind, the pricing is reasonable and they got my car back on the road in record time. I was provided with photographs of where the fix needed to happen, given an opportunity to confirm I wanted it done, and most importantly, able to get each and every service explained as well. They really take the time to make sure you know you are in good hands. Highly recommend!
Response from the owner · a month ago
Thank you so much for your incredibly kind words! We are thrilled to hear that you had such a positive experience with Johnny and the rest of our crew. We know how difficult it can be to find an auto shop you can truly rely on, so it means the world to us that you felt comfortable and well-informed throughout the entire repair process. Transparency is a top priority here, and we believe that providing photos and detailed explanations is the best way to ensure our customers feel confident in our work. We truly appreciate your high recommendation and look forward to being your go-to shop for any future vehicle needs!
Joyce Evans13 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
The staff at figs go out of their way to satisfy the customer. They provide you transportation to work or home and arrange for you to be picked up.
Johnny and Scott take time to explain what the problems are and options.
I will definitely return to them for any issues with my automobiles in the future.
I highly recommend them without reservation.
Price assessment: Reasonable price
Services: Transmission
Response from the owner · a month ago
Thank you so much for the five-star rating! We truly appreciate your support and look forward to serving you again soon.
Reichardt WorthyLocal Guide · 2 reviewsiTotal number of Google reviews Reichardt has written across all businesses on Google Maps, not just this one.
I worked with Scott patient passionate humble knowledgeable.My favorite place for car and truck service! Exceptional customer service and auto maintenance service! I have never experienced service like this in my life! DONUTS 🕶️🕶️🕶️
Price assessment: Reasonable price
Services: Air & cabin filter replacement
Response from the owner · a month ago
Thank you so much for the incredible five-star review! We are absolutely thrilled to hear that you consider us your favorite destination for car and truck service. It is wonderful to know that Scott made such a positive impression on you; we agree that his passion and expertise make him a vital part of our team. Hearing that you’ve received the best service of your life truly motivates us to keep maintaining these high standards. We appreciate your support and look forward to seeing you again soon! 🕶️
E Carter Whitley3 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
