How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for auto engine diagnostic
Clear ✕All 18 Google reviews tagged “Auto engine diagnostic”
Amazing service. I know it’s stereotypical but as a female sometimes it is hard to find a good repair shop, that is honest. I needed a repair on my coolant system and I took it to another shop and was given a quote that felt astronomical. I came to Figs and not only were they so kind but they gave me a very honest…
Awesome honest and precise service! I didn't have to return, they fixed it the 1st time. Thank you!
Johnny and team worked miracles on our son’s car. He was upfront with the extensive work that needed to be done and delivered the car on time for Thanksgiving! We are very grateful for Figs Automotive and their honest and professional team. We will continue to support them and highly recommend their team of professionals!
First time customer: From setting up the appointment to driving my car home, I thought the whole process was very professional and hassle free. Most importantly, they did fix the problem I had, and I will be going back to them in the future for all my car needs.
I have nothing but positive things to say about this shop and John. The price was fair, and the work was done as quickly as possible with updates along the way. I won't take any of my vehicles anywhere else and will refer this place to anyone that will listen.
Great service. Real concern for customer satisfaction.
This was my first experience with Figs Auto Repair. Very impressed with how John and Charlie handled a difficult situation with my car. Great customer service and awesome overall experience.
I had an amazing experience with this company. I would highly recommend them. They went above and beyond to help me. They was honest and had great customer services skills.
After purchasing my vehicle, I asked my service provider for a recommendation. Figgs Auto Repair was the first suggestion. I looked up the reviews and felt better about the decision to take my vehicle there. Upon arrival, I spoke to John, told him that I was concerned about ( the AC ) and my engine light. He was…
This is my go to auto shop. Trustworthy with fair pricing. John is understanding about unexpected expensive repairs and will work with you on a solution. Their communication throughout the entire process via text, phone, and/or email is always stellar.
Very friendly, honest, and helpful!
Figs Auto Repair is my auto service center of choice. They've done an excellent job keeping my 2006 Toyota Prius running well, and they don't try to oversell services that aren't needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!
The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.
Good service. We have found them to be honest and get the job done.
When I first moved to Charlotte 2 years ago, I was disappointed leaving my mechanic behind in Atlanta. I contacted my old mechanic for referral, and he recommended Figs. I have been taking my vehicles hear ever since, and I am extremely grateful to have found an auto repair company that treats you like family. I…
Received a smoke test to determine which hose was leaking. Repaired and complete within 24 hrs.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
