Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts

Experts Reviews · Company report
Figs Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Figs Auto Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Figs Auto Repair is better than 86% of oil change services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Figs Auto Repair is better than 83% of oil change services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Figs Auto Repair is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Figs Auto Repair is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Figs Auto Repair is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Figs Auto Repair is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Figs Auto Repair for 8 kinds of job.

Figs Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#87 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Brakes”

Darrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Honest staff got me back on the road in no time highly recommend

Great priceBrakes
ZachLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service, loaner car available so I was able to get the work done during the week. Very friendly staff. Clean office with wifi and outlets. Recommended services based on urgency not how much they could get out me.

Reasonable priceAuto brake repairBrakesService not listed
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Everyone was SO kind. I had come in thinking I needed a bunch done because it had been a while since I had done maintenance. They thoroughly checked through all of my concerns and made sure to tell me when I actually didn’t need to do something just yet (i.e. getting my air filters replaced but they said I didn’t…

Great priceTiresGeneral repairs & maintenanceTire rotations
MikeLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have nothing but positive things to say about this shop and John. The price was fair, and the work was done as quickly as possible with updates along the way. I won't take any of my vehicles anywhere else and will refer this place to anyone that will listen.

Auto A/C rechargeAuto engine diagnosticEngine repair
Gavin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly staff, straight forward online pricing and scheduling. Enjoyed my time here and will continue visiting this location!

BrakesOil change
Spencer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone is great here, had some issues with my truck and they took good care of it. Had to bring it in after a faulty wheel bearing, they replaced it for free under warranty. John and Jeremy at the front are super personable. The checkout process is seamless and they have no issues talking through any of the items in detail with you.

A/C installation & repairAuto tire replacementBrakes
CedarLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was stranded in Charlotte with the brakes of my car fully locked up. I had my car towed to Figs Auto Repair. John G. took care of me and I am blown away by the service. He picked up every call and patiently explained everything. I am also very happy with the price of the repair costs. They were quick and diligent.…

Auto brake repairBrakes
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thoughtful, systematic diagnosis and repair of only the faulty parts. Excellent customer service. Even provided a loaner car. John, Jeremy and Chuck are an outstanding team. Thanks again.

BrakesAir conditioningSteering & suspension repair
JustLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Not trustworthy. Changing parts that didn't need to be changed. Overpriced. Lied. Then manager was unbelievably rude when confronted.

BrakesAir conditioningGeneral repairs & maintenance
TaylorLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My friend had referred me due to his fantastic experience and they did not let me down. The best car service I have ever received! Not only did they get me right in but went above and beyond to get to the root of the issue. I ended up saving so much money so you won’t have to worry about them trying to nickel and…

BrakesOil changeWheel alignment
E9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The crew at Figs was able to fit me in when I needed, diagnose the problem quickly and complete the job in short order. I liked everyone I interacted with. Glad I have followed Charlie, the great Queens Texaco mechanic, to a wonderful shop. Ps. The auto body shop my son used located in the same building also provided outstanding service.

Brakes+ Punctuality+ Quality+ Professionalism
Cleo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.

BatteryBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Madison2 years ago★★★★★

Rating only, no written review.

BrakesOil change
NikkiLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

BrakesTiresVehicle Inspection
Graham1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesElectrical+ Quality+ Professionalism+ Value
Lexc5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticGeneral repairs+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 52%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change38—
General repairs & maintenance38—
General repairs24—
Tires21—
Auto engine diagnostic18—
Brakes16—
Transmission15—
Wheel alignment13—

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