How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for electrical repair
Clear ✕All 12 Google reviews tagged “Electrical repair”
Those guys worked hard to fix a problematic electrical issue and came through, good worked done.
I broke down on my way from Florida to Pa. Johnny was not only helpful but very kind and explained everything to me. I had to get to Pa for a wedding and birthday party. They put me as a priority and made sure I was on my way the next day. Not only professional in the work they did but genuinely concerned about…
I had a wonderful experience at Figs with Scott and the team. They got my Jeep Gladiator all fixed with a great turnaround time. I went in for a parasitic draw on my battery, a notoriously difficult issue to fix, that multiple shops had not been able to diagnose or fix. It wasn't a problem for Scott and his team.…
Great service and very transparent communication. I can always trust Figs Auto to deliver high-quality results and fair pricing. Highly recommend!
Figs fixed my car after everyone else gave me the runaround. They explained everything and quoted an affordable price. Thanks figs!! I'll be back to Charlotte for all my automotive repairs!!!
Love the timely communication, the electronic estimates, the summary of repair with pictures. John is great to work with.
Been coming to Figs auto repair for the last 6-7 years and haven’t had a bad experience yet. Honest and super friendly staff. They do great work, super fast, and always seem to look out in the best interest of the customer. Highly recommend this auto shop
John G. was so wonderful to me! It's scary going to a mechanic as a young woman with limited car knowledge, but he sat me down and explained in great detail what was wrong with my car and how he planned on fixing it. He was great about updating me throughout the process since my car had to stay at the shop a couple…
I been trying to figure out what was wrong with my car for a week straight took it to 2 different places I ended up trying figs auto repair. And with 2 days of them having my car they got the problem fix and have me back on the road in no time will be back and bringing customers as well saved me a lot of cash John and his team are the best
Good service. We have found them to be honest and get the job done.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
