How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for engine repair
Clear ✕All 11 Google reviews tagged “Engine repair”
Very friendly and informative. Saved me THOUSANDS off what the dealership was quoting
Awesome honest and precise service! I didn't have to return, they fixed it the 1st time. Thank you!
Johnny and team worked miracles on our son’s car. He was upfront with the extensive work that needed to be done and delivered the car on time for Thanksgiving! We are very grateful for Figs Automotive and their honest and professional team. We will continue to support them and highly recommend their team of professionals!
I have nothing but positive things to say about this shop and John. The price was fair, and the work was done as quickly as possible with updates along the way. I won't take any of my vehicles anywhere else and will refer this place to anyone that will listen.
Figs Auto Repair is definitely the place to take your car if you need any type of work done to it. All there staff member are really friendly and helpful. John who works there is an awesome and really does what he can to help you in anyway. My car needed to have both cylinder head gaskets and and a few other things…
John is phenomenal! He is the most honest representative that I have dealt with when it comes to communicating issues/repairs to my car. I had a lot of problems related to my engine that wasn't managed properly by my previous mechanic in Florida. John took the time to explain the issues with my car and followed up…
After purchasing my vehicle, I asked my service provider for a recommendation. Figgs Auto Repair was the first suggestion. I looked up the reviews and felt better about the decision to take my vehicle there. Upon arrival, I spoke to John, told him that I was concerned about ( the AC ) and my engine light. He was…
Very friendly, honest, and helpful!
The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.
Good service. We have found them to be honest and get the job done.
Tom and Greg were great to deal with, very detailed with the repairs. Will definitely use them for future needs when they arise.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
