How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for general repairs
Clear ✕All 24 Google reviews tagged “General repairs” · showing 20
My car had started acting really crazy whenever the check engine light and other lights would come on. Then, a few minutes later, my car would be fine and the check engine light would go off. I took my car to several places and they all told me there was nothing they could do about it if the check engine light…
Good neighborhood independent repair shop.
Great service and very transparent communication. I can always trust Figs Auto to deliver high-quality results and fair pricing. Highly recommend!
1st time here now set up to do routine repairs on 2 vans
Everyone is great here, had some issues with my truck and they took good care of it. Had to bring it in after a faulty wheel bearing, they replaced it for free under warranty. John and Jeremy at the front are super personable. The checkout process is seamless and they have no issues talking through any of the items in detail with you.
This is my go to auto shop. Trustworthy with fair pricing. John is understanding about unexpected expensive repairs and will work with you on a solution. Their communication throughout the entire process via text, phone, and/or email is always stellar.
Will always go to figs for my car repair - great communicators that do a thorough job at a decent price. 4/13/23 edit: My uber driver saw that I was going to figs and said he also goes there for his car repairs - he loves their honesty and professionalism. John, Jeremy and the whole team are great.
Great experience with Figs (specifically working with John). Amazing customer service and transparency!
Quick & efficient, honest pricing, great communication.
Great! Customer service was quick and fast. The front desk rep made me feel comfortable about leaving my car here.
We had an emergency car issue on our way from VA to TX today. Tom got us in right away and Jeremy looked over the car and explained everything to my husband. They were so kind and personable. Top quality repair shop and top quality staff! Thank you so much!!!!!
Trusted, reliable and great service. As a single female I can count on them to be honest and fair. You can make appointments online and they have great communication. I feel extremely comfortable with them servicing my car and they have never let me down. They do a great job and are fast. Thanks Figs!!!
Figs Auto Repair is my auto service center of choice. They've done an excellent job keeping my 2006 Toyota Prius running well, and they don't try to oversell services that aren't needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!
Very professional. Gteat customer service. . I will use again
Good service. We have found them to be honest and get the job done.
Figs repaired my Toyota Tacoma after I discovered a red fluid leak that was pooling on my driveway. They quickly diagnosed the issue, took photos to document, and repaired the truck within a day. Overall great service and prompt repairs with little hassle.
I would recommend Figs to anyone. They are very nice, professional, and will get the job done efficiently. They went through all the repairs I needed with me and made sure I was happy with everything afterwards.
Fast, courteous and friendly service. Knowledgeable, reputable, puts the customer first. I trust Fig’s Automotive Repair Service with all my automotive needs.
This was my first time taking my vehicle to Fig’s. I was very impressed with how timely they were on my auto repair. I also really loved how I received a detailed work up that was sent to me on my phone, so I knew exactly was going on. I was impressed with how thorough the work up was. Everyone was super friendly…
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
