How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for general repairs & maintenance
Clear ✕All 38 Google reviews tagged “General repairs & maintenance”
Great auto repair shop!! They take care of all our vehicles,of various makes and models, and do a great job!
These guys go above and beyond in the work they do.
What a great experience! I’ve used other repair shops in Charlotte over the years and Fig’s is top notch. This team will be my go-to from now on for all my car repair needs! Very satisfied with their communication, timeliness, and pricing.
Best car repair shop ever!! Very honest!! Go there! You will be amazed! I am a 68 year old female and I can trust what these great men tell me! They have always been truthful! I tell everyone I know!
Everyone was SO kind. I had come in thinking I needed a bunch done because it had been a while since I had done maintenance. They thoroughly checked through all of my concerns and made sure to tell me when I actually didn’t need to do something just yet (i.e. getting my air filters replaced but they said I didn’t…
Very nice showed me what was broke and fixed it without trying to sell me extra work. Will return.
I've been bringing my vehicle here for two years now, and have yet to have an unpleasant experience. The staff is professional and very welcoming, and accommodating. Highly recommend Figs Auto for your vehicle care.
I highly recommend Figs Auto Repair. After recently moving to CLT from ATL, and leaving behind my mechanic of 10+ years, I needed a 5k mile maintenance on my Lexus NX300. I reasesfched a lot of repair shops and read a gazillion reviews. Fig’s kept being mentioned as top rated so I went for it, and I’m glad I did.…
Love the timely communication, the electronic estimates, the summary of repair with pictures. John is great to work with.
Very friendly staff
Figs Auto Repair is definitely the place to take your car if you need any type of work done to it. All there staff member are really friendly and helpful. John who works there is an awesome and really does what he can to help you in anyway. My car needed to have both cylinder head gaskets and and a few other things…
I called John at Figs Auto with a situation that involved my vehicle that I hadn’t had access to in months and wasn’t sure what was wrong with it. He immediately made me feel at ease, ensured me that my safety was first priority, and went above and beyond to service my car, make sure it was safe, and got it back to…
Been coming to Figs auto repair for the last 6-7 years and haven’t had a bad experience yet. Honest and super friendly staff. They do great work, super fast, and always seem to look out in the best interest of the customer. Highly recommend this auto shop
John kept us informed every step of the way, brought SUV in for oil change, rear brakes, front bushings and wheel alignment and replacement of catalytic converter. Work was done in timely fashion. John's team pointed out wear/tear of timing belt...which was supposed to have been replaced at competitors. I am…
John G. was so wonderful to me! It's scary going to a mechanic as a young woman with limited car knowledge, but he sat me down and explained in great detail what was wrong with my car and how he planned on fixing it. He was great about updating me throughout the process since my car had to stay at the shop a couple…
Everyone is great here, had some issues with my truck and they took good care of it. Had to bring it in after a faulty wheel bearing, they replaced it for free under warranty. John and Jeremy at the front are super personable. The checkout process is seamless and they have no issues talking through any of the items in detail with you.
John was very helpful with my oil leak issue! I was able to get my car back in one day and they were very responsive.
Great mechanic! Quick and efficient work. Love their web portal that shows all the notes/pictures they take as they work on the car. Jeremy, John, and Greg have always taken great care while working on my car.
This is my go to auto shop. Trustworthy with fair pricing. John is understanding about unexpected expensive repairs and will work with you on a solution. Their communication throughout the entire process via text, phone, and/or email is always stellar.
Overall very pleased with my experience at Figs. John was amazing to work with, and kept me informed throughout the process of getting my car repaired. Will definitely return for any additional car needs! 10/10 recommend!
Not trustworthy. Changing parts that didn't need to be changed. Overpriced. Lied. Then manager was unbelievably rude when confronted.
Had a great experience with Figs! They were super polite, informative, and helpful. Really helped me understand what was wrong with my car and did their best to fix it at a low cost. Very communicative and somewhere I’ll take my car every time In the future. Shoutout Richard and the team for taking such good care of my car!
10/10 would recommend and will be going back for all my car’s future issues! Richard and his team were amazing, kind and quick! My car was experiencing some overheating problems, called Fig Auto Repair up today around 11am and I was able to get my car dropped off at 2pm. They turned around and had my car ready and…
Good Quality work no complaints For over 10 years I have been dealing with Figs Auto Repair truly a satisfied customer
Figs Auto Repair is an exellent shop that really cares about their customers. They are honest and won't try and sell you unnecessary repairs or maintenance. They have always been up front about all costs involved and have completed any repairs/maintenance in a timely fashion. There aren't many auto shops in the…
Very friendly, honest, and helpful!
Trusted, reliable and great service. As a single female I can count on them to be honest and fair. You can make appointments online and they have great communication. I feel extremely comfortable with them servicing my car and they have never let me down. They do a great job and are fast. Thanks Figs!!!
The team at Figs was awesome to work with! Very knowledgeable and willing to spend the time explaining things. Will definitely go back!
Figs Auto Repair is my auto service center of choice. They've done an excellent job keeping my 2006 Toyota Prius running well, and they don't try to oversell services that aren't needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!
The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.
I don’t know names just faces.. the 2 guys in the front are great they always take care of my little 06 Hyundai Accent..always courteous and professional I will come here forever!!
Good service. We have found them to be honest and get the job done.
When I first moved to Charlotte 2 years ago, I was disappointed leaving my mechanic behind in Atlanta. I contacted my old mechanic for referral, and he recommended Figs. I have been taking my vehicles hear ever since, and I am extremely grateful to have found an auto repair company that treats you like family. I…
Great service and love their process / system. I was able to make an appt online, got a full quote in advance to approve and they outlined every aspect of what would be done to my car in writing. Appreciate their transparency and honesty. No sales pitches or pressure to add on additional services and they even…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
