How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for oil change
Clear ✕All 38 Google reviews tagged “Oil change”
I had an amazing experience. Everyone was very kind, and my oil change was done pretty quickly, and they even checked other things in my car and let me know I had a brake light out and they filled up my windshield wiper fluid and made sure everything in my car was good and they left pictures. It was very nice.
Service is excellent. Charlie Clark is an outstanding mechanic
What a great experience! I’ve used other repair shops in Charlotte over the years and Fig’s is top notch. This team will be my go-to from now on for all my car repair needs! Very satisfied with their communication, timeliness, and pricing.
Best car repair shop ever!! Very honest!! Go there! You will be amazed! I am a 68 year old female and I can trust what these great men tell me! They have always been truthful! I tell everyone I know!
Everyone was SO kind. I had come in thinking I needed a bunch done because it had been a while since I had done maintenance. They thoroughly checked through all of my concerns and made sure to tell me when I actually didn’t need to do something just yet (i.e. getting my air filters replaced but they said I didn’t…
Good neighborhood independent repair shop.
I've been bringing my vehicle here for two years now, and have yet to have an unpleasant experience. The staff is professional and very welcoming, and accommodating. Highly recommend Figs Auto for your vehicle care.
The team always does a good job with our cars.
Johnny and team worked miracles on our son’s car. He was upfront with the extensive work that needed to be done and delivered the car on time for Thanksgiving! We are very grateful for Figs Automotive and their honest and professional team. We will continue to support them and highly recommend their team of professionals!
First time customer: From setting up the appointment to driving my car home, I thought the whole process was very professional and hassle free. Most importantly, they did fix the problem I had, and I will be going back to them in the future for all my car needs.
Professional, reliable, and fair price
New in town. Went well thanks
I highly recommend Figs Auto Repair. After recently moving to CLT from ATL, and leaving behind my mechanic of 10+ years, I needed a 5k mile maintenance on my Lexus NX300. I reasesfched a lot of repair shops and read a gazillion reviews. Fig’s kept being mentioned as top rated so I went for it, and I’m glad I did.…
I have nothing but positive things to say about this shop and John. The price was fair, and the work was done as quickly as possible with updates along the way. I won't take any of my vehicles anywhere else and will refer this place to anyone that will listen.
Love the timely communication, the electronic estimates, the summary of repair with pictures. John is great to work with.
Very friendly staff
I called John at Figs Auto with a situation that involved my vehicle that I hadn’t had access to in months and wasn’t sure what was wrong with it. He immediately made me feel at ease, ensured me that my safety was first priority, and went above and beyond to service my car, make sure it was safe, and got it back to…
Friendly staff, straight forward online pricing and scheduling. Enjoyed my time here and will continue visiting this location!
Today was the first time taking my car to Figs Auto Repair and I was very pleased with the experienced. From the initial call to see what their availability was to picking my car up once the service was completed. The email and text communication process was so convenient, especially the estimate/work order which…
John and Norman were very professional.
Everyone is great here, had some issues with my truck and they took good care of it. Had to bring it in after a faulty wheel bearing, they replaced it for free under warranty. John and Jeremy at the front are super personable. The checkout process is seamless and they have no issues talking through any of the items in detail with you.
I had a great experience with Figs this week, as I always do! They noted my concerns about my car and what services I needed. They kept me updated throughout the day of everything they were doing and what would be done next. They located a leak in my power steering pump and fixed it so that I wouldn’t need to…
My friend had referred me due to his fantastic experience and they did not let me down. The best car service I have ever received! Not only did they get me right in but went above and beyond to get to the root of the issue. I ended up saving so much money so you won’t have to worry about them trying to nickel and…
Quick & efficient, honest pricing, great communication.
Good Quality work no complaints For over 10 years I have been dealing with Figs Auto Repair truly a satisfied customer
Figs Auto Repair is very friendly, professional and have excellent customer service. I definitely trust them with my Audi q5 and will use their services for the future.
Trusted, reliable and great service. As a single female I can count on them to be honest and fair. You can make appointments online and they have great communication. I feel extremely comfortable with them servicing my car and they have never let me down. They do a great job and are fast. Thanks Figs!!!
The team at Figs was awesome to work with! Very knowledgeable and willing to spend the time explaining things. Will definitely go back!
Figs Auto Repair is my auto service center of choice. They've done an excellent job keeping my 2006 Toyota Prius running well, and they don't try to oversell services that aren't needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!
The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.
I don’t know names just faces.. the 2 guys in the front are great they always take care of my little 06 Hyundai Accent..always courteous and professional I will come here forever!!
Tom and Greg were great to deal with, very detailed with the repairs. Will definitely use them for future needs when they arise.
Great service and love their process / system. I was able to make an appt online, got a full quote in advance to approve and they outlined every aspect of what would be done to my car in writing. Appreciate their transparency and honesty. No sales pitches or pressure to add on additional services and they even…
Rating only, no written review.
Rating only, no written review.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
