How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for tires
Clear ✕All 21 Google reviews tagged “Tires”
Service is excellent. Charlie Clark is an outstanding mechanic
Great auto repair shop!! They take care of all our vehicles,of various makes and models, and do a great job!
These guys go above and beyond in the work they do.
What a great experience! I’ve used other repair shops in Charlotte over the years and Fig’s is top notch. This team will be my go-to from now on for all my car repair needs! Very satisfied with their communication, timeliness, and pricing.
Everyone was SO kind. I had come in thinking I needed a bunch done because it had been a while since I had done maintenance. They thoroughly checked through all of my concerns and made sure to tell me when I actually didn’t need to do something just yet (i.e. getting my air filters replaced but they said I didn’t…
Customer service is great! Very pleased with repairs and price. Will recommend them to others.
Great service and very transparent communication. I can always trust Figs Auto to deliver high-quality results and fair pricing. Highly recommend!
New in town. Went well thanks
I called John at Figs Auto with a situation that involved my vehicle that I hadn’t had access to in months and wasn’t sure what was wrong with it. He immediately made me feel at ease, ensured me that my safety was first priority, and went above and beyond to service my car, make sure it was safe, and got it back to…
Been coming to Figs auto repair for the last 6-7 years and haven’t had a bad experience yet. Honest and super friendly staff. They do great work, super fast, and always seem to look out in the best interest of the customer. Highly recommend this auto shop
I brought my car in for an alignment and John was so helpful! He made it easy and it was very comfortable talking to him. I got my car back the same day. I will definitely bring my car back for more work.
Everyone is great here, had some issues with my truck and they took good care of it. Had to bring it in after a faulty wheel bearing, they replaced it for free under warranty. John and Jeremy at the front are super personable. The checkout process is seamless and they have no issues talking through any of the items in detail with you.
This is an automotive repair shop that cares. My daughter is going back to college which is six hours away and they always makes sure that her car is in great working condition for the school year. Love the way they communicate by email and text and always willing to speak on the phone. John was great to discuss the…
Fast and friendly service. Honest people who diagnosed the issue quickly and gave recommendations for how to address going forward. I’ll be back!
Excellent service
Figs Auto Repair is my auto service center of choice. They've done an excellent job keeping my 2006 Toyota Prius running well, and they don't try to oversell services that aren't needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!
The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
