How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for transmission
Clear ✕All 15 Google reviews tagged “Transmission”
The staff at figs go out of their way to satisfy the customer. They provide you transportation to work or home and arrange for you to be picked up. Johnny and Scott take time to explain what the problems are and options. I will definitely return to them for any issues with my automobiles in the future. I highly recommend them without reservation.
I booked an appointment for the middle of July and had to change it to the end of the month. Their booking system is great but they charge insane prices. I went in originally for a 100k mile service on a 2013 Honda civic, I was quoted 2.7k for it along with a torn CV boot, a “cracking serpentine belt”, and sway…
Would have been 5 stars if the cost were lower. Exceptional service.
Very good and honest guys. Gave me a very detailed diagnosis and although the repair exceeded my financial ability. They pinpointed the problem where other shops was guessing and wanted to just fix stuff to see if it would help without knowing for sure. Very professional and helpful.
I had just moved to Charlotte and wondered into the best place to get my repairs. John and the crew are honest and have a lot of integrity for the work they do as they should! They also do free Lyft drives to and from work which is a bonus on top of it all.
John is phenomenal! He is the most honest representative that I have dealt with when it comes to communicating issues/repairs to my car. I had a lot of problems related to my engine that wasn't managed properly by my previous mechanic in Florida. John took the time to explain the issues with my car and followed up…
The crew at Figs always takes great care of us.
Had a great experience with Figs! They were super polite, informative, and helpful. Really helped me understand what was wrong with my car and did their best to fix it at a low cost. Very communicative and somewhere I’ll take my car every time In the future. Shoutout Richard and the team for taking such good care of my car!
I drove my car there to be fixed because it won’t go into park, they messed it up further, didn’t fix it and charged me almost $500 for diagnosis and basically tearing my transmission apart and not fixing the problem. Also the price to fix my transmission was very inconsistent, that’s where I should have realized…
Tom and Greg were great to deal with, very detailed with the repairs. Will definitely use them for future needs when they arise.
Great service and love their process / system. I was able to make an appt online, got a full quote in advance to approve and they outlined every aspect of what would be done to my car in writing. Appreciate their transparency and honesty. No sales pitches or pressure to add on additional services and they even…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
