Analyzing 10,652,83610.7M ReviewsFor 30,21830.2K Experts

Experts Reviews · Company report
Figs Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Figs Auto Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews

📞 Call (704) 946-8668Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Figs Auto Repair is better than 86% of oil change services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Figs Auto Repair is better than 83% of oil change services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Figs Auto Repair is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Figs Auto Repair is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Figs Auto Repair is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Figs Auto Repair is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Figs Auto Repair for 8 kinds of job.

Figs Auto Repair for vehicle safety inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle safety inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Vehicle safety inspection”

Shane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brought my Trailhawk in with a horrible clunking noise coming from the front suspension. They correctly diagnosed and replace a lower ball joint and lower control arms, something the Jeep dealership had completely failed to do previously. Super nice and responsive. Sent photos and videos of the issue. They even…

Steering & suspension replacementWheel alignmentVehicle safety inspection
WainrightLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Good neighborhood independent repair shop.

Reasonable priceVehicle InspectionGeneral repairsVehicle safety inspection
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service and very transparent communication. I can always trust Figs Auto to deliver high-quality results and fair pricing. Highly recommend!

Reasonable priceElectrical repairTiresAuto engine tuning
Bart11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

New in town. Went well thanks

Reasonable priceTiresVehicle safety inspectionOil change
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called John at Figs Auto with a situation that involved my vehicle that I hadn’t had access to in months and wasn’t sure what was wrong with it. He immediately made me feel at ease, ensured me that my safety was first priority, and went above and beyond to service my car, make sure it was safe, and got it back to…

Air & cabin filter replacementAuto brake replacementAuto tire replacement
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great mechanic! Quick and efficient work. Love their web portal that shows all the notes/pictures they take as they work on the car. Jeremy, John, and Greg have always taken great care while working on my car.

Auto brake repairAuto maintenanceGeneral repairs & maintenance
Claire3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Will always go to figs for my car repair - great communicators that do a thorough job at a decent price. 4/13/23 edit: My uber driver saw that I was going to figs and said he also goes there for his car repairs - he loves their honesty and professionalism. John, Jeremy and the whole team are great.

General repairsVehicle InspectionVehicle safety inspection
Nya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a great experience with Figs this week, as I always do! They noted my concerns about my car and what services I needed. They kept me updated throughout the day of everything they were doing and what would be done next. They located a leak in my power steering pump and fixed it so that I wouldn’t need to…

Oil changeSteering & suspension repairVehicle safety inspection
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceVehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 52%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change38—
General repairs & maintenance38—
General repairs24—
Tires21—
Auto engine diagnostic18—
Brakes16—
Transmission15—
Wheel alignment13—

Compare with

Mavis Tires & Brakes logoMavis Tires & BrakesExperts Score 88Charlotte · 4.84★Ginos auto repair logoGinos auto repairExperts Score 84Charlotte · 4.81★Express Oil Change & Tire Engineers logoExpress Oil Change & Tire EngineersExperts Score 81Charlotte · 4.77★