How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREFigs Auto Repair
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 536 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Figs Auto Repair for 8 kinds of job.
Figs Auto Repair for wheel alignment
Clear ✕All 13 Google reviews tagged “Wheel alignment”
Brought my Trailhawk in with a horrible clunking noise coming from the front suspension. They correctly diagnosed and replace a lower ball joint and lower control arms, something the Jeep dealership had completely failed to do previously. Super nice and responsive. Sent photos and videos of the issue. They even…
Service is excellent. Charlie Clark is an outstanding mechanic
This is a fully independent and not requested review of figs Auto repair. I decided this morning that I wanted to do an alignment on my Jeep. I called them up and spoke to Scott within one ring. Easy scheduling process, same-day appointment, fantastic to deal with. Communication, coordination and they want above…
What a great experience! I’ve used other repair shops in Charlotte over the years and Fig’s is top notch. This team will be my go-to from now on for all my car repair needs! Very satisfied with their communication, timeliness, and pricing.
Everyone was SO kind. I had come in thinking I needed a bunch done because it had been a while since I had done maintenance. They thoroughly checked through all of my concerns and made sure to tell me when I actually didn’t need to do something just yet (i.e. getting my air filters replaced but they said I didn’t…
Customer service is great! Very pleased with repairs and price. Will recommend them to others.
Everyone is great here, had some issues with my truck and they took good care of it. Had to bring it in after a faulty wheel bearing, they replaced it for free under warranty. John and Jeremy at the front are super personable. The checkout process is seamless and they have no issues talking through any of the items in detail with you.
My friend had referred me due to his fantastic experience and they did not let me down. The best car service I have ever received! Not only did they get me right in but went above and beyond to get to the root of the issue. I ended up saving so much money so you won’t have to worry about them trying to nickel and…
Good Quality work no complaints For over 10 years I have been dealing with Figs Auto Repair truly a satisfied customer
The team at Figs was awesome to work with! Very knowledgeable and willing to spend the time explaining things. Will definitely go back!
Figs Auto Repair is my auto service center of choice. They've done an excellent job keeping my 2006 Toyota Prius running well, and they don't try to oversell services that aren't needed (a refreshing change from other service centers). They provide prompt, frequent communication and ensure repairs are performed correctly the first time. A++!!!
The only place I feel safe taking my car. They are honest, nice, and they always take time to explain the issues.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 38 | — |
| General repairs & maintenance | 38 | — |
| General repairs | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 18 | — |
| Brakes | 16 | — |
| Transmission | 15 | — |
| Wheel alignment | 13 | — |
