Roofing contractor · McLendon-Chisholm, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty76−2.4Momentum penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 63 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 2%
4.9★★★★★242 Google reviews · 6 photos
97%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Firehouse Roofing 4.9 out of 5 based on 242 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for punctual service, clear communication, and thorough inspections, noting that staff often provide detailed photos and honest assessments without high-pressure sales tactics. Services include full roof replacements, repairs, and attic inspections. However, some low-star reviews describe ongoing warranty issues, delayed fixes, or dissatisfaction with pricing and initial diagnostic accuracy.
Google rating: 4.9 out of 5 from 242 reviews (97% five-star).
Reviews on this page: 242 Google reviews (238 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Roof Cleaning Company serving McLendon-Chisholm, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Firehouse RoofingRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firehouse Roofing: 85/100 on this factor. Category median: 97.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firehouse Roofing: 68/100 on this factor. Category median: 97.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firehouse Roofing: 76/100 on this factor. Category median: 100.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firehouse Roofing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firehouse Roofing: 83/100 on this factor. Category median: 100.A
83
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firehouse Roofing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
242 Google reviews we collected
4.9of 5
5 stars23497%
4 stars10%
3 stars00%
2 stars00%
1 star73%
Praise vs complaints
Phrases our text analysis found in 238 written reviews
98%praise
Praise47598%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12626%
Quality & results9319%
Would recommend8518%
Speed & response6814%
Communication5211%
Honesty & trust418%
Price & value184%
What customers talk about
We read 238 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Chance Selby for your expertise, your patience, your interest and conversation and especially no surprises.”
“He was thorough and answered her questions to her satisfaction.”
“This is the worst roofing company I ever seen”
“i will highly recommend firehouse to all my family and friends.”
“She dealt with Sterling Cooper who was courteous and followed up quickly on a question she had about the work.”
“They spent quite a bit of time trying to "educate me" about the company with lots of glossy portfolios and took forever to get around to giving me a price.”
“He took the time to document everything with clear photos and carefully explained each finding in a way that was easy to understand.”
“He was very thorough, honest and the work got done quickly and it looks fantastic.”
“He actually listened to our concerns and found affordable solutions to them.”
People customers mention
Simpson20 reviews
Arledge14 reviews
Helms8 reviews
Bradley8 reviews
Wimpee7 reviews
Alex6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Firehouse Roofing for 8 kinds of job. Pick one to see what they paid and said.
AAngela4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My mom had roof work done. She dealt with Sterling Cooper who was courteous and followed up quickly on a question she had about the work. He was thorough and answered her questions to her satisfaction. She is very satisfied with the work done.
Paid $1–5,000Reasonable price
NnancyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tanner came out last year in June and did some repairs for us including siding repairs, gutters, chimney work and installed 2 solar fans. He was very thorough, honest and the work got done quickly and it looks fantastic. He was in the area today and called me to stop by and look at all of the repairs. He showed me a…
Thank you Chance Selby for your expertise, your patience, your interest and conversation and especially no surprises. You and your team were flawless from start to clean up .i will highly recommend firehouse to all my family and friends. Thank you again to the entire team, you all made this process much much better
Response from the owner · 2 days ago
Lois, thank you for the wonderful review! We're glad Chance and the team made your experience a smooth and stress-free one from the initial inspection through the final cleanup. We take pride in providing dependable roof repair and roofing services throughout Rockwall and making sure our customers know exactly what to expect. We truly appreciate your recommendation and your trust in Firehouse Roofing!
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Angela Redding4 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
My mom had roof work done. She dealt with Sterling Cooper who was courteous and followed up quickly on a question she had about the work. He was thorough and answered her questions to her satisfaction. She is very satisfied with the work done.
Price assessment: Reasonable price
Price: $1–5,000
Response from the owner · a week ago
Thank you for sharing your mom’s experience! We’re glad Sterling provided courteous service, answered her questions, and followed up promptly. We appreciate her trust in Firehouse Roofing for her roof repairs and are happy to hear she’s satisfied with the work!
D
Debra PowersLocal Guide · 14 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
We had a storm approaching and I had a cap blown off of a vent. I called and someone showed up within a couple of hours. They went above and beyond to take care of my roof and made a few no pressure suggestions for future issues. What was amazing is they were responsive, kind, courteous and when asked what the charge was, because they put my cap back and just did a little caulk they said.................... nothing. This is the kind of people you can trust. Not that they can do this every time but for 10 mins of excellent work, that was far more than expected.
Response from the owner · a month ago
We’re so glad we could get out quickly and help before the storm arrived! Our team believes in taking care of homeowners the right way, without pressure. Thank you for trusting Firehouse Roofing and for sharing your experience. We truly appreciate it!
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Jennifer Romney10 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Disappointed to have to edit this review, but years of warranty issues from our new roof means we can no longer recommend. The warranty projects have been challenging, time-consuming, and ongoing. It’s always better when work is done right the first time, especially when it’s a major investment in your home.
Jennifer, we’re sorry to hear you’ve been frustrated with the warranty process. We’re still actively working to resolve the remaining concerns, and we understand your decision to have another contractor complete the necessary repairs. Our team is working with you to help facilitate that process and ensure the remaining concerns are addressed. We remain committed to seeing this through and won’t stop working until the issue is fully resolved. We appreciate your continued patience throughout this process as we continue to work towards a full resolution.
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nancy fowlerLocal Guide · 24 reviewsiTotal number of Google reviews nancy has written across all businesses on Google Maps, not just this one.
Tanner came out last year in June and did some repairs for us including siding repairs, gutters, chimney work and installed 2 solar fans. He was very thorough, honest and the work got done quickly and it looks fantastic. He was in the area today and called me to stop by and look at all of the repairs. He showed me a video and detailed pictures of how it all looked and that all the repairs were looking and working as they should. I could not be happier with Firehouse and Tanner and will use them in the future if I need anything at all!
Thank you so much, Nancy! We’re thrilled to hear that you’ve been so happy with the work Tanner and our team completed on your home. From the siding and gutter repairs to the chimney work and solar attic fans, we’re glad everything is still performing as it should.
We really appreciate Tanner taking the time to stop back by, inspect the repairs, and provide you with detailed photos and video. That level of follow-through is something we take seriously at Firehouse Roofing. Thank you for trusting us with your home in Rockwall, and we look forward to helping you again whenever you need us!
C
Courtney Ozmer10 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
I had an outstanding experience with Firehouse Roofing! Tanner was extremely professional, knowledgeable, and thorough throughout the entire inspection.
He took the time to document everything with clear photos and carefully explained each finding in a way that was easy to understand. I never felt rushed, and everything he shared made perfect sense.
What impressed me most was the honesty and integrity Tanner and the entire Firehouse Roofing team demonstrated. It’s refreshing to work with a company that genuinely puts the customer first instead of trying to sell services that aren’t needed.
I HIGHLY recommend Firehouse Roofing to anyone looking for a trustworthy roofing company. I’ll definitely be recommending them to my neighbors, friends, and our local community. Thank you, Tanner, for such a great experience!
Services: Roof repair for storm & wind damage
Response from the owner · 3 months ago
Nikki, thanks for the 5-star review! We're thrilled to hear you had a great experience with Tanner and the rest of the Firehouse team. Thank you so much for the recommendation and the kind words. We really appreciate it.
T
Tobey PearsonLocal Guide · 75 reviewsiTotal number of Google reviews Tobey has written across all businesses on Google Maps, not just this one.
Talked with Daniel about my bill and he explained the process and pricing very well abd the work done was wonderful! Would highly recommend!
Response from the owner · a year ago
Thank you for sharing your feedback, Tobey. We're sorry to hear that you were not satisfied with your experience. Our goal is always to be upfront about pricing and scope of work, and we regret that this didn’t come across clearly.
Our sales manager, Eric, attempted to contact you yesterday to discuss your concerns, but was unable to reach you. Please feel free to call our office at your convenience at 972-965-3477 and ask for Eric directly—we’d really appreciate the opportunity to talk this through and make things right.
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Ivan Gomez7 reviewsiTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Very detailed oriented consultation and amazing quality work from start to end. I would definitely use his services again for all of my roofing services!
Thank you for sharing your experience, Ivan! We're happy to hear you'd use us again. Don't hesitate to reach out if you ever need any other roofing repairs in the future!
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Natalee Weber3 reviewsiTotal number of Google reviews Natalee has written across all businesses on Google Maps, not just this one.
Ryan with Firehouse Roofing was excellent from start to finish. He was professional, knowledgeable, and incredibly thorough in walking me through everything, which made the entire process feel easy and stress-free. What stood out most was how trustworthy he was, I never felt pressured, just well-informed and taken care of. If you’re looking for someone who truly has your best interest in mind, I highly recommend Ryan. You’ll be in great hands!
Services: Roof inspection
Response from the owner · 5 months ago
Thank you for sharing your experience with Ryan, Natalee! We're glad he was able to provide you with a thorough free roof inspection in Rowlett! We're here for any of your roofing needs.
