Experts Reviews · Company report
Firehouse Roofing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty76−2.4Momentum penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Firehouse Roofing

McLendon-Chisholm, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #62Position by Experts Score among all companies we track in this category. of 63 roof cleaning · 4.9★ from 242 Google reviews

Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firehouse Roofing is better than 85% of roof cleaning.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firehouse Roofing is better than 68% of roof cleaning.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firehouse Roofing is better than 76% of roof cleaning.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firehouse Roofing is better than 100% of roof cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firehouse Roofing is better than 83% of roof cleaning.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firehouse Roofing is better than 100% of roof cleaning.A
100

Reviews for your job

Customers hired Firehouse Roofing for 8 kinds of job.

Firehouse Roofing for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$11k–$18k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 22

All 34 Google reviews tagged “Roof installation”

Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

Disappointed to have to edit this review, but years of warranty issues from our new roof means we can no longer recommend. The warranty projects have been challenging, time-consuming, and ongoing. It’s always better when work is done right the first time, especially when it’s a major investment in your home.

Attic ventingAttic venting installationAttic venting repairs
Ivan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very detailed oriented consultation and amazing quality work from start to end. I would definitely use his services again for all of my roofing services!

Great priceRoof repair for storm & wind damageGutter installationRoof inspection
NativeLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Update: Since these people left I have found one errant roofing nail in the landscaping in a matter of years. I’ve never seen a roofing crew quite as thorough on their cleaning, leaving NO evidence behind that a roofing job was just completed. They damaged my landscaping none, nor anything else for that matter, and…

Roof damage repairRoof installation+ Responsiveness+ Punctuality+ Quality
Brenda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Skylar and Christian

Gutter installationRoof inspectionRoof installation+ Professionalism
Haley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had the pleasure of working with Firehouse Roofing Company’s Advisor, Skyler Bean, and we couldn't be happier with the experience. His professionalism, attention to detail, and effective communication made the entire roofing project a seamless process. From the initial assessment to the final inspection, he…

Attic ventingAttic venting installationAttic venting repairs+ Responsiveness+ Punctuality+ Quality
DrewLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent experience having our roof replaced by Firehouse. Met with two other contractors before contacting Firehouse, and neither came close to matching the professionalism, transparency, and responsiveness of Firehouse. Skyler was very thorough and professional throughout the entire process. From the…

Attic venting installationGutter installationRoof inspection+ Responsiveness+ Quality+ Professionalism
J.E.8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Upfront and honest. I was very comfortable with the workers being at my house and they did an awesome job. The workers worked from sunrise to sunset to get my roof completed the same day. Ask for Jeff Nutt he is very personable and very informative about roofing. I learned a lot during this process. I definitely…

Attic venting installationRoof installation+ Punctuality+ Quality+ Professionalism
MattLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used Firehouse roofing in 2016 for hail damage and had a great experience, so I decided to call them in 2023 when we got hit with hail again. I had my insurance adjuster out prior to calling Firehouse so I could get the insurance claim rolling. Zayne with Firehouse came out and reviewed the adjuster’s report and…

Gutter installationRoof installation+ Responsiveness+ Quality+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was the best roofing experience we have had. Alex Buchanan was our first contact. He was available at any time with a quick text throughout the process. Noah the project manager was great too. My Wife thought he was adorable. Would recommend them to anyone

Roof installationRoof repairRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Toni2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex At Firehouse Roofing was very professional and thorough and helped out with our insurance process. We highly recommend Firehouse and Alex Buchanan.

Attic ventingAttic venting installationGutter installation+ Responsiveness+ Punctuality+ Quality
Brad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After the massive hail storm in February 2022, our roof was in need of replacement. I was very cautious as to which roofer to use due to the high number of bogus roofing companies in Texas. A neighbor recommended Firehouse Roofing so we gave them a call for a consultation. We met with Alex Buchanan which was…

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
PatLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Firehouse did a great job on the roof replacement at our home. Curtis Vonfassan guided us through every phase of the project and smoothed the way to keep the cost low on a portion that was not an insured item (loss due to "wear and tear"). Hunter, the foreman on installation day, made sure we received a quality…

Roof installation
Aldwin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am very pleased with my experience using Firehouse Roofing and couldn't be happier with the new roof and ventilation! I messaged Firehouse Roofing through their website to initially set up a roof inspection (for suspected leaks). They were quick to respond and dispatched Bradley Simpson for the inspection. Brad…

Attic ventingAttic venting installationExterior finishing+ Responsiveness+ Punctuality+ Quality
Philip13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I used Firehouse Roofing because they provided good communication through the whole process. They were on time for all appointments. They provided clear feedback on how the process would work for replacing the roof for my house

Roof damage repairRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Tiffany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm am so glad I contacted Firehouse Roofing for our roof replacement and gutter installation. Alex, our sales representative, was knowledgeable and very honest about what we needed done. He actually listened to our concerns and found affordable solutions to them. Will use Firehouse again in the future!

Attic venting repairsGutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Grace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Firehouse Roofing did an amazing job on our roof. I’m blown away by their professionalism and timeliness in the process. Everyone has been great to work with. Alex especially has been amazing from start to finish. He helped us with insurance, HOA permits, and everything along the way! I’m so glad we chose Firehouse Roofing. Our home looks great!

Customer photo from Grace's review
Attic venting installationGutter installationRoof damage repair+ Responsiveness+ Punctuality+ Quality
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Firehouse did a great job. Thanks to Alex, James and his crew. Also Tiffany and Jessica and Shannon. They made the entire process very easy. I highly recommend.

Attic venting installationGutter installationRoof installation+ Punctuality+ Professionalism
Sheli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Firehouse roofing was a pleasure to work with. Quality work and professional employees. Fair pricing. We had a complicated roof with an internet tower but they were still able to complete in 1 day.

Roof installation+ Responsiveness+ Punctuality+ Quality
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were referred to Firehouse and couldn’t be more happy with the service. Aaron C. ensured that we understood the process and was patient with answering all of our questions. You can tell he really believes in the company’s mission. We needed a new roof and gutters due to storm damage and they went above and…

Gutter installationRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Recently replaced my roof and Jeff Nutt made the whole process easy. Firehouse roofing =Trustworthy company!

Roof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time experience getting a roof replaced, Andrew and his team were wonderful from start to finish, professional, efficient, friendly, they paid attention to every detail and took care of everything for me. I highly recommend Firehouse Roofing!

Roof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
KirbyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had the roof inspected and found alot of hail and wind damage. Jake explained everything precisely how it would take place and kept in contact with updates the whole time. The project manager James checked in with updates and explaininations. Awesome!

Roof inspectionRoof installation+ Responsiveness+ Punctuality+ Professionalism
TracyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are so glad we chose Firehouse Roofing to install our new roof! Aaron was awesome and was able to answer all of our questions. He took the time to explain everything to us and did not rush the process, but rather made sure we understood everything thoroughly. He was prompt and very knowledgeable about the…

Customer photo from Tracy's reviewCustomer photo from Tracy's reviewCustomer photo from Tracy's review
Roof installation+ Responsiveness+ Punctuality+ Quality
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric Wimpee, Shannon, and the rest of the Firehouse team provided an exceptional service. They were very communicative, and answered any questions that we had. They were also able to get the roof replaced in timely and efficient manner. I highly recommend them!

Roof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had hail damage on our roof and our insurance agency recommended we contact Eric Wimpee with Firehouse Roofing. Eric was very professional and responsive throughout the claims and installation process. I would definitely recommend Eric Wimpee & Firehouse Roofing for roofing repairs.

Attic venting installationGutter installationRoof inspection+ Responsiveness+ Quality+ Professionalism
Tyler4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric was awesome very professional and knowledgeable. I will use him again for my next roof.

Attic ventingRoof inspectionRoof installation+ Professionalism
S2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Firehouse team did a great job replacing my hail damaged roof and gutters. Bradley explained everything in detail and made sure any problems were resolved. He even hand-delivered a new garden rake that was accidently broken! Shannon and James were also very professional and easy to discuss any concerns with. I…

Gutter installationRoof installation
Lori2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After the hail damage we sustained from the storm recently, Aaron Castellanos from Firehouse Roofing was ready to help us with getting our new roof. Aaron walked us through all of the steps and was never pushy. He listened to our questions and worked with us to get exactly what we wanted. On the day of installation,…

Gutter installationRoof installation
Letty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service. Bradley Simpson was extremely professional, helpful, and made the process so easy. Rooftop did a great job with our roof and gutters. Their staff followed up to see if we had any questions or concerns. We would highly recommend them. We especially want to thank Bradley for his continuous…

Gutter installationRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Becky7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Found out we had a leak Thanksgiving morning. I called Firehouse roofing and the owner contacted me ASAP. On a holiday. I didn’t expect a response nor a representative to come out until the following week. However, the company sent over Aaron C. the next day. He was on time, thorough, and did not rush the…

Roof damage repairRoof installationRoof repair+ Responsiveness+ Punctuality+ Quality
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great Service!!!

Gutter cleaningGutter installationRoof damage repair+ Responsiveness+ Punctuality+ Quality
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow very impressed. Bradley Simpson preformed a roof inspection on my house and informed me on the damages. From there he listed out my options, with the top option being a replacement. No complaints he communicated what day the install was happening and even gave me a follow up call to check in on how It was going.…

Roof inspectionRoof installation
Austin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good service and my roof looks great !

Roof installation+ Responsiveness+ Punctuality+ Quality
BrianLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Firehouse are all completely professional and deliver over and above expectations. Kenny and Shannon in particular went out of their way to take care of us. The roof, gutters, chimney and attic vent all look amazing!

Attic ventingGutter installationRoof inspection+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

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