Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
Google reviewers rate Firestone Complete Auto Care in North Las Vegas 4.5 out of 5 based on 857 reviews, with the owner responding to 76% of comments. Customers frequently praise the shop for fast service, honest pricing, and clear communication regarding repairs like tires, brakes, and oil changes. However, some low-star reviews criticize the location for poor communication, unauthorized inspections, and perceived dishonesty regarding diagnostic findings and upselling.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Bar = this company · dark tick = category median.
857 Google reviews we collected
Phrases our text analysis found in 622 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 622 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…then for the brakes I absolutely adore the service manager he is very personable great memory haha and I will always return if I ever need any automot…”
“Firestone employees seemed rude and pushy and wanted to sell me $500 base tires!”
“Called to search for a tire that not even the dealership had and immediately I knew I was in the right hands.”
“I will note that the last time I received service at this location I experienced the same type of delay but did not say anything back then and let it go.”
“Dennis and Brian, help me get everything Situated, And Bryson did a great job putting my new rims on my truck for me.”
“Incompetent and legitimately do not care about workmanship or if you as the customer drive home safely.”
“Work orders and inspection results discussed are always straightforward and honest.”
“Misleading claims on website and over the phone waste of time for what they are charging for something simple like an oil change”
“Communication was fantastic and everything got done in a timely matter.”
“…ght my car was gonna stay overnight which I never agreed to that very poor communication never gonna come back…”
“Highly recommend this location, they never try to over sale you & the people are always kind.”
“Very bad service was very disappointed they was highly recommended to me.”
“Break flush was very affordable and they checked for a discount code for me before I left to give me extra savings.”
“This place with overcharge you and think nothing of it!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Firestone Complete Auto Care for 8 kinds of job. Pick one to see what they paid and said.
Dennis and Brian, help me get everything Situated, And Bryson did a great job putting my new rims on my truck for me. Customer service is always good over here at Firestone they always make sure I'm all set thanks guys
I have had my Jeep into Firestone twice now first for the air conditioning then for the brakes I absolutely adore the service manager he is very personable great memory haha and I will always return if I ever need any automotive services thank you Firestone
Called to search for a tire that not even the dealership had and immediately I knew I was in the right hands. Mr. Brian got on the search and came back with the solid win. He found a rare tire that I had been searching for two days. To add a cherry on top, the price was cheaper than the dealership would’ve charged me.
Great customer service, efficient, and clean!!! Thanks Kou and Alex for being awesome..
The entire experience was phenomenal and I was informed about each step along the way. The entire process was straight forward, the service technicians were exhausted from working all day but that did not stop them from being extremely professional and humorous!
The team here is always fast and polite. Break flush was very affordable and they checked for a discount code for me before I left to give me extra savings. The lobby is clean and comfortable if you wait for your vehicle.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 81 | — |
| Oil change | 52 | — |
| Wheel alignment | 38 | — |
| Brakes | 20 | — |
| Auto engine diagnostic | 18 | — |
| General repairs | 17 | — |
| Air & cabin filter replacement | 14 | — |
| Battery | 12 | — |
4.5 ★★★★★ 857 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Speedy services! Priced right for me!
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
Dennis and Brian, help me get everything Situated, And Bryson did a great job putting my new rims on my truck for me. Customer service is always good over here at Firestone they always make sure I'm all set thanks guys
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
I have had my Jeep into Firestone twice now first for the air conditioning then for the brakes I absolutely adore the service manager he is very personable great memory haha and I will always return if I ever need any automotive services thank you Firestone
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
Called to search for a tire that not even the dealership had and immediately I knew I was in the right hands. Mr. Brian got on the search and came back with the solid win. He found a rare tire that I had been searching for two days. To add a cherry on top, the price was cheaper than the dealership would’ve charged me.
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
Great customer service, efficient, and clean!!! Thanks Kou and Alex for being awesome..
Hey there, thanks for the great review. We know there are plenty of auto care options out there, so we appreciate the chance to show you the complete auto care experience. Thank you for choosing our location— we’ll see you next time.
Outstanding job by Dennis and Brian!
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
Great service. Thank you Team
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
The entire experience was phenomenal and I was informed about each step along the way. The entire process was straight forward, the service technicians were exhausted from working all day but that did not stop them from being extremely professional and humorous!
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
The team here is always fast and polite. Break flush was very affordable and they checked for a discount code for me before I left to give me extra savings. The lobby is clean and comfortable if you wait for your vehicle.
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
Always great and speedy service!!
Thanks for choosing our location and thanks for the five-star review! We’re glad we got the chance to work on your vehicle and provide the excellent service you were looking for.
Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
