Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%57+13.8Value 14%98+13.9Replies to reviews 7%71+5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREFirestone Complete Auto Care
North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.5★ from 857 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firestone Complete Auto Care is better than 73% of tire repair shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firestone Complete Auto Care is better than 57% of tire repair shops.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firestone Complete Auto Care is better than —% of tire repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 98% of tire repair shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firestone Complete Auto Care is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 71% of tire repair shops.B
71
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for air & cabin filter replacement
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 14 Google reviews tagged “Air & cabin filter replacement”
jog064Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I have been coming to the Ann rd Firestone for years. Brian and his team are amazing. Always friendly and they make you feel welcome. Brian has always taken care of my cars and I have always recommended this Firestone to everyone I know.
Great priceAir & cabin filter replacementExhaustTires
jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This is the only place we trust with our car stuff
Great priceAir & cabin filter replacementTires
clay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Quick and easy
Air & cabin filter replacementGeneral repairs
KianaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Thanks to Brian Marks and his amazing team, I always look forward to coming here for car service. Amazing service and deals! Special shout out to Dennis & Koul for helping me get in and out with an oil change.
Air & cabin filter replacementOil change
Cesar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Always got good service & very attentive. I’ve brought all 4 of my cars here for basic oil changes to big mechanical breaks downs & they’ve always gotten me taken care of. Definitely recommend.
Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Baram1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Very friendly and great service!
Reasonable priceTransmissionAir & cabin filter replacementTires
KimLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Everyone was very knowledgeable and friendly. Thank you!
Reasonable priceAir & cabin filter replacementOil change
Zone3three7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Brian the store manager really helped me out. Great discounts
Reasonable priceTransmissionAir & cabin filter replacement
Tracy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Outstanding customer service!
Reasonable priceAir & cabin filter replacementTiresWheel alignment
ROBIN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Rating only, no written review.
Great priceAir & cabin filter replacement
Lala4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Rating only, no written review.
Reasonable priceAir & cabin filter replacementBrakesOil change
Crystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Rating only, no written review.
Reasonable priceAir & cabin filter replacementWheel alignmentAir conditioning
Lisaa year ago★★★★★
Rating only, no written review.
Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Davida year ago★★★★★
Rating only, no written review.
Reasonable priceAir & cabin filter replacementAir conditioningOil change
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 42%Reasonable 51%Overpriced 4%Not sure 3%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 81 | — |
| Oil change | 52 | — |
| Wheel alignment | 38 | — |
| Brakes | 20 | — |
| Auto engine diagnostic | 18 | — |
| General repairs | 17 | — |
| Air & cabin filter replacement | 14 | — |
| Battery | 12 | — |
