Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Firestone Complete Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%57+13.8Value 14%98+13.9Replies to reviews 7%71+5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Firestone Complete Auto Care

North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.5★ from 857 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firestone Complete Auto Care is better than 73% of tire repair shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firestone Complete Auto Care is better than 57% of tire repair shops.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firestone Complete Auto Care is better than —% of tire repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 98% of tire repair shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firestone Complete Auto Care is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 71% of tire repair shops.B
71

Reviews for your job

Customers hired Firestone Complete Auto Care for 8 kinds of job.

Firestone Complete Auto Care for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 11 Google reviews tagged “Air conditioning”

TerenaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I have had my Jeep into Firestone twice now first for the air conditioning then for the brakes I absolutely adore the service manager he is very personable great memory haha and I will always return if I ever need any automotive services thank you Firestone

BrakesAir conditioning
Lorenzo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good communication and service.

Reasonable priceAir conditioningService not listed
Tina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Love the guys here. Efficient, sweet, and helpful. Did a great job!!!! Will and Brian are the best.

Great priceAir conditioning
Lindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brian and team are amazing! So incredibly helpful, thorough and quick. Fixed my air and then I got a nail in my tire all within two weeks and he got me in and out so fast both times. He explains things well and provides great customer service!

Great priceTiresAir conditioning
Baram1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very friendly and great service!

Reasonable priceTransmissionAir & cabin filter replacementTires
GuitarsLocal Guide · 195 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I don't know if these guys are doing what they're supposed to be doing. They charge outrageous prices.

OverpricedTransmissionAir conditioning
Rosemary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian is great, gives you the best advice on what is needed and will work with you. I never feel like I’m being up sold or told ti fix things that don’t need to be fixed. The whole staff at this location is friendly and works fast.

Reasonable priceAir conditioningOil change
Keshia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Air conditioning
Crystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementWheel alignmentAir conditioning
Lisaa year ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
Davida year ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementAir conditioningOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 51%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Tires81—
Oil change52—
Wheel alignment38—
Brakes20—
Auto engine diagnostic18—
General repairs17—
Air & cabin filter replacement14—
Battery12—

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