How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%57+13.8Value 14%98+13.9Replies to reviews 7%71+5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREFirestone Complete Auto Care
North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.5★ from 857 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for oil change
Clear ✕All 52 Google reviews tagged “Oil change” · showing 40
For a few years now I’ve been bringing my vehicles to this location. From problematic older vehicles with multiple repairs, to newer vehicles just coming in for an oil change. Brian has always been the one I’ve talked with when I show up for my 8AM appointments. Outstanding manager with great people skills. Work…
Would rather be here anyday, than the dealership, these guys are very professional and friendly
I’ve been coming to Firestone for years, and they’ve always taken good care of me and my vehicles. Whether it’s regular maintenance or unexpected car issues, I’ve consistently received great, reliable service. The staff is helpful, professional, and I appreciate having a place I can trust with my car. Definitely recommend!
This firestone has always done right by me every time I take one of my vehicles to them
They are always so helpful. Brian is great!!
Great experience. This is my second time at this location and it will be my permanent one. 7/11/26 Back again.. same great service
I have been coming to the Ann rd Firestone for years. Brian and his team are amazing. Always friendly and they make you feel welcome. Brian has always taken care of my cars and I have always recommended this Firestone to everyone I know.
I had a hiccup with my appointment, but Brian was able to quickly get me in for the service I needed. He was also super knowledgeable about my warrenty, and everything went smoothly. Ive had problems with other shops about using the warrenty but not here! Thank you for such a great experience and I'll definitely be headed back.
Always honest and professional.
Great crew, fast and friendly service.
Brian at the front desk was great overall, fast service, on time with my schedule appointment.
Fantastic customer service 👍🏾
Online booking is easy and efficient. Shop staff communicated issues understandably and quickly.
Thanks to Brian Marks and his amazing team, I always look forward to coming here for car service. Amazing service and deals! Special shout out to Dennis & Koul for helping me get in and out with an oil change.
Worked really well around my tight time constraint schedule, especially after unexpected issues arised. Adding to this comment. Turns out the previous diagnosis was incomplete and i needed a new engine cause of blown head gasket. The managers Adam and Brian were very accommodating and their technician Alex was very…
Fast service, always friendly and knowledgeable
Great experience and will be back ,friendly and fix things right at a good priceThey were great ,got me in and out and did what I needed . Friendly ,honest ,I needed a alignment but my car is new and it couldnt be done and if they wanted to they could have did it half azz backwards but they were honest on that . Will be back my to go place .
Always got good service & very attentive. I’ve brought all 4 of my cars here for basic oil changes to big mechanical breaks downs & they’ve always gotten me taken care of. Definitely recommend.
Very friendly and great service!
Excellent service advisor to work with and service provider at a reasonable cost
I brought my car in for the oil light being on, they found a leak in my filter housing and my axel boot was torn (which i didn't ask them to check) I authorized the work to be done $1530 later, I get the car back immediately the light comes back on I take it back and now it's the oil pressure switch, or the pump.…
Everyone was very knowledgeable and friendly. Thank you!
This is my second time going to this location and I have been pleased both times I trust this location to repair my car correctly the first time and the Mechanic here knows there stuff especially for my baby 2009 VOLVO S80.
Good people quick service very direct and had all the facts love the folks here
I always come to this location and work with Brian and Adam they are great always going above and beyond
great service and excellent service and had good advice for my issues
Fast and efficient. Recommended
I can always get my cars serviced quickly and correctly. During this yearly inspection the team was able to locate a leaky gasket well before it turned into a major repair. Certainly a "spend a few pennies now to save a few dollars later" situation and that's why i take my cars here
Very nice prompt service
Great experience at Firestone on Ann Rd in North Las Vegas. Kou and his associates were friendly and very knowledgeable!
Brian the manager is always very friendly and helpful, and Kou showed excellent customer service. Always love coming here
Came in for an oil change and was helped out by Kou. He was very helpful with amazing customer service and I am glad to say I will be coming back knowing my car will be in good hands 👍🏽👍🏽
I live in California and my daughter lives in Las Vegas, she has been going to Firestone since 2017 and they have always been straight forward, helpful and considerate when she had to bring her car in. Brian is wonderful he went beyond the call of duty to help us figure out why something wasn't working correctly…
So far this particular location has been good to me. They are thorough and communicate very well. The customer service the minute you walk in, has also been on point. Thank you for a job well done. Definitely don't mind driving up here to this location.
Fast, friendly service. The manager Daniel was fantastic, helped me navigate the best discounts, and was very pleasant to talk to
Been coming here for two years now and they have always taken good care of my car.
Brian is great, gives you the best advice on what is needed and will work with you. I never feel like I’m being up sold or told ti fix things that don’t need to be fixed. The whole staff at this location is friendly and works fast.
Wish I could give zero stars. Made an appointment for 7am. Show up at 7 am. Am told no techs there until at least 7:40am and that I won’t even be the first car on the lift at that time. Why are appointments being offered if there is no way of honoring them? The guy working the desk was really smug about it too. Go…
I generally don’t leave reviews and this is a long review- but these guys deserve it. I drive from California to Las Vegas often and this Christmas I was on my way to Las Vegas and had my front tire lose all pressure very fast. I ended up stranded in the middle of nowhere (between prim and Jean) for hours on the…
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 81 | — |
| Oil change | 52 | — |
| Wheel alignment | 38 | — |
| Brakes | 20 | — |
| Auto engine diagnostic | 18 | — |
| General repairs | 17 | — |
| Air & cabin filter replacement | 14 | — |
| Battery | 12 | — |
