How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%57+13.8Value 14%98+13.9Replies to reviews 7%71+5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREFirestone Complete Auto Care
North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.5★ from 857 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for tires
Clear ✕All 81 Google reviews tagged “Tires” · showing 80
Called to search for a tire that not even the dealership had and immediately I knew I was in the right hands. Mr. Brian got on the search and came back with the solid win. He found a rare tire that I had been searching for two days. To add a cherry on top, the price was cheaper than the dealership would’ve charged me.
Great customer service, efficient, and clean!!! Thanks Kou and Alex for being awesome..
For a few years now I’ve been bringing my vehicles to this location. From problematic older vehicles with multiple repairs, to newer vehicles just coming in for an oil change. Brian has always been the one I’ve talked with when I show up for my 8AM appointments. Outstanding manager with great people skills. Work…
The “ BIG GUYS “ were extremely helpful!
I’ve been coming to Firestone for years, and they’ve always taken good care of me and my vehicles. Whether it’s regular maintenance or unexpected car issues, I’ve consistently received great, reliable service. The staff is helpful, professional, and I appreciate having a place I can trust with my car. Definitely recommend!
Kou and the guys did a spectacular job with my aftermarket wheels. Will be coming back thank you!
Awesome customer service, very honest, and great work as well.
Brian is amazing with customer service
Brian was really helpful and friendly and made this experience super easy!
quick and good customer service experience !!
They are always so helpful. Brian is great!!
Great experience. This is my second time at this location and it will be my permanent one. 7/11/26 Back again.. same great service
The gentleman at the front desk was very helpful, responsive and clear in his communication. It was a pleasure working with him and the shop was efficient.
Great tire service.
I have been coming to the Ann rd Firestone for years. Brian and his team are amazing. Always friendly and they make you feel welcome. Brian has always taken care of my cars and I have always recommended this Firestone to everyone I know.
Very professional and straightforward
Brian was wonderful help! He had two clients and many calls at the same time however, he did handle the situation very efficiently and professionally.
I went to so many tire shops because my tire had a slow leak. No one was able to find the leak. Distraught and about to buy a new tire for my Ford F350… came here and they found it! So glad I didn’t have to buy a new tire. What an amazing team they have. Great attention to detail!!!!
Fast and great service
This is the only place we trust with our car stuff
Kou was so easy to work with and got me in and out within like an hour. Everyone was so friendly and transparent.
They were amazing! Same day appointment. Something was wrong with the tire, they inspected the vehicle and found that the tire was not round. Cleaned my back brakes, did fuel injector, balanced the tires. Very nice and polite, great conversation. Made me feel at home. Honest, saved me $, and worked on my car same…
Fantastic customer service 👍🏾
Great customer service and got me in and out quickly.
Brian was fantastic. Good work done on vehicle and quick service.
Online booking is easy and efficient. Shop staff communicated issues understandably and quickly.
Go see Brian, very knowledgeable and helpful.
Brian and team are amazing! So incredibly helpful, thorough and quick. Fixed my air and then I got a nail in my tire all within two weeks and he got me in and out so fast both times. He explains things well and provides great customer service!
amazing customer service! Bryan and his staff were amazing. they were very timely, efficient, and most of all kind! i can’t say enough nice things about this location. 10/10!
Always got good service & very attentive. I’ve brought all 4 of my cars here for basic oil changes to big mechanical breaks downs & they’ve always gotten me taken care of. Definitely recommend.
Great customer service! Honest and patient with customers and quick service as well
Firestone on Ann Rd is the absolute best, I literally walked in at closing time & they took care of me right away! Adam explained to me what was going on with my vehicle & fixed it right away!! 10 out 10 experience! Thank you so much Adam & Carl for all your help! I will definitely be coming back for all future repairs.
Very friendly and great service!
I was greeted by Carl very nice young man very pleasant. Let me know about how long the rotation was going to take. Everything went very well. They had a little bit of issues with getting the lugs off, but they did do it and Kou explained to me exactly what was done recommendations for my oil change. He was a lovely…
It was awesome visit very knowledgeable and helpful in and out visit I will return
Made an appointment the night before and was able to get an appointment in next day. One of my tires kept losing air, so Firestone was able to take a look at it for me 30 to 40 minutes they’re able to repair the nail I had in my tire. Brian got me in and out with no time wasted and I appreciate him and their…
Went to get an alignment on my truck and best service ever! Go see Bryan marks the manager and he will take care of you!
Brian, the manager is so helpful and trustworthy. This shop is the only place I’ll take my vehicles and I recommend this shop to my friends and family.
Brian was so helpful getting my new tires for my Tesla. Great store .
the employees are so nice and care to find you the best solution.
Great customer service.
Good people quick service very direct and had all the facts love the folks here
I came here after have two flat tires this morning. I’m so grateful for the help the tall gentleman helped me out. I also came again yesterday and they took great care of me again.
Came in for four tires, cheapest I've found in a long time! Ask for Brian.
I always come to this location and work with Brian and Adam they are great always going above and beyond
Brian is great at advice and service!
Fast and efficient. Recommended
I like how they were very helpful and went into detail of what my car needed they are super courteous and friendly
I can always get my cars serviced quickly and correctly. During this yearly inspection the team was able to locate a leaky gasket well before it turned into a major repair. Certainly a "spend a few pennies now to save a few dollars later" situation and that's why i take my cars here
Quick and easy! Thank you for the help
Brain was great, really honest and communicative. No appointment and he got me in but informed me there was a little wait which was ok. Got the service done and picked up my car.
In and out in the time estimate. Great customer service with a clean waiting area! Adam B. Was a great help!
Outstanding customer service!
Shout out to Brian for helping me in replacing my front two tires. Would recommend to anybody.
I blew out a tire at night on the way home and they were able to get me in the next day to replace all 4 and align them.
Well done, wonderful customer service
Came in for an oil change and was helped out by Kou. He was very helpful with amazing customer service and I am glad to say I will be coming back knowing my car will be in good hands 👍🏽👍🏽
I live in California and my daughter lives in Las Vegas, she has been going to Firestone since 2017 and they have always been straight forward, helpful and considerate when she had to bring her car in. Brian is wonderful he went beyond the call of duty to help us figure out why something wasn't working correctly…
So far this particular location has been good to me. They are thorough and communicate very well. The customer service the minute you walk in, has also been on point. Thank you for a job well done. Definitely don't mind driving up here to this location.
Daniel was awesome, friendly and professional service. Thank you so much
The tire service, was really fast and smooth. Daniel was very great and helpful.
Been coming here for two years now and they have always taken good care of my car.
Always a pleasure. They always take care of me.
We have preferences for this Firestone location and for years now. Personnel are professional and polite. The work is thorough and well explained. The sales pitch are welcomed just for good perspectives. So far, so good. TY
Very detailed service. Thanks.
I generally don’t leave reviews and this is a long review- but these guys deserve it. I drive from California to Las Vegas often and this Christmas I was on my way to Las Vegas and had my front tire lose all pressure very fast. I ended up stranded in the middle of nowhere (between prim and Jean) for hours on the…
They did an absolute marvelous job on my mother's car and they know her by name as soon as I took it up there,they knew everything she wanted.. great service and great job
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 81 | — |
| Oil change | 52 | — |
| Wheel alignment | 38 | — |
| Brakes | 20 | — |
| Auto engine diagnostic | 18 | — |
| General repairs | 17 | — |
| Air & cabin filter replacement | 14 | — |
| Battery | 12 | — |
