How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%57+13.8Value 14%98+13.9Replies to reviews 7%71+5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREFirestone Complete Auto Care
North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.5★ from 857 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for wheel alignment
Clear ✕All 38 Google reviews tagged “Wheel alignment”
For a few years now I’ve been bringing my vehicles to this location. From problematic older vehicles with multiple repairs, to newer vehicles just coming in for an oil change. Brian has always been the one I’ve talked with when I show up for my 8AM appointments. Outstanding manager with great people skills. Work…
I’ve been coming to Firestone for years, and they’ve always taken good care of me and my vehicles. Whether it’s regular maintenance or unexpected car issues, I’ve consistently received great, reliable service. The staff is helpful, professional, and I appreciate having a place I can trust with my car. Definitely recommend!
Got my vehicle aligned at another firestone location about a month or so ago and they didn’t get it quite right. Decided to bring it to the Ann Rd and Decatur location (heard good things). All I got to say is Chris and his team did a killer job! Got me taken care of about an hour and a half ahead of schedule and…
This firestone has always done right by me every time I take one of my vehicles to them
Chris did an awesome job with the alignment of my truck. Which was tricky since another garage had already "done" an alignment and screwed it up royally. Big thanks to Chris for great work and doing exactly as I asked of him. My only note is if you are going to schedule an appointment try and make it for the…
I have been coming to the Ann rd Firestone for years. Brian and his team are amazing. Always friendly and they make you feel welcome. Brian has always taken care of my cars and I have always recommended this Firestone to everyone I know.
Always honest and professional.
Well, I will probably be reaching out to fire Stone corporate. I went in for a tire alignment, and I saw them looking underneath the hood of my car and doing an inspection. First of all, I never approved this second of all they did not have my permission. Alignment is not under the hood. It is underneath the car.…
Great crew, fast and friendly service.
They were amazing! Same day appointment. Something was wrong with the tire, they inspected the vehicle and found that the tire was not round. Cleaned my back brakes, did fuel injector, balanced the tires. Very nice and polite, great conversation. Made me feel at home. Honest, saved me $, and worked on my car same…
Fantastic customer service 👍🏾
Had a great experience today, Chris explained what was needed and took care of everything.
Online booking is easy and efficient. Shop staff communicated issues understandably and quickly.
Always got good service & very attentive. I’ve brought all 4 of my cars here for basic oil changes to big mechanical breaks downs & they’ve always gotten me taken care of. Definitely recommend.
Firestone on Ann Rd is the absolute best, I literally walked in at closing time & they took care of me right away! Adam explained to me what was going on with my vehicle & fixed it right away!! 10 out 10 experience! Thank you so much Adam & Carl for all your help! I will definitely be coming back for all future repairs.
Very friendly and great service!
Pretty quick compared to other places. Adam Broxterman, the service manager was super nice and super helpful. Was able to answer all questions. First time coming here and I’ll definitely be coming back.
This is my second time going to this location and I have been pleased both times I trust this location to repair my car correctly the first time and the Mechanic here knows there stuff especially for my baby 2009 VOLVO S80.
In coming in from another state and needed alignment on car. I couldn’t believe how polite. Courteous and professional all the staff were. What a delight having to deal with a company that believes in customer service 👍
Awesome and honest crew! They offered extra services but weren’t pushy about upselling which I can appreciate greatly! The sales people were honest about everything. Which I greatly appreciate. Thank you guys!!
Great customer care team!
Adam was super helpful and kind while advising me on next steps when a different shop damaged my car during a service. I appreciate him and the team here taking the time to explain everything and the “why” behind what happened. I will definitely be coming back :)
I will give Mr. Brian Marks six stars (if there is six stars) for his outstanding job and guest service relation. He’s dedicated, professional and happy to help his customers at all times. I really appreciate his time and effort to explain the services needed for my car. And most specially, he offered me a discount. Thank you so much.
Location: 4640 W Ann Rd, North Las Vegas, NV 89031 Thank you Bryan and Bryson for your great service and expertise.
Fast and efficient. Recommended
Outstanding customer service!
Great costumer service,Daniel that help me was good and the tech Bryson who my alignment on my 95 chevy truck he got it perfect and right.Will be back again if needed
The service was great brian was great
Joe is awesome will not go anywhere else awesome job Joe.
Don’t bother making an appointment here you will still have to wait longer than those who just walk in and drop off.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 81 | — |
| Oil change | 52 | — |
| Wheel alignment | 38 | — |
| Brakes | 20 | — |
| Auto engine diagnostic | 18 | — |
| General repairs | 17 | — |
| Air & cabin filter replacement | 14 | — |
| Battery | 12 | — |
