Experts Reviews · Company report
First Impressions Carpet, Tile & Oriental Rug Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

First Impressions Carpet, Tile & Oriental Rug Cleaning

Groveland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 354 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired First Impressions Carpet, Tile & Oriental Rug Cleaning for 5 kinds of job.

First Impressions Carpet, Tile & Oriental Rug Cleaning for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Carpet steam cleaning” · showing 20

Clint5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Recommended by our neighbors and are very pleased with the results.

Paid $300–350Great priceCarpet steam cleaning
SueLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m so glad I chose First Impressions to clean our carpet and tile. Kurt answered all my questions and patiently explained everything very well, and the technician Aaron did such a great job! He was on time, courteous and professional, and the results were excellent. Even my dog decided she liked him, and she…

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaningService not listed
Stacy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service was quick and efficient. You can totally see a difference in the cleanliness of the carpet in our office. Aaron was great! Very personable and professional.

Carpet steam cleaning
Deb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, courteous, thorough and clean carpet looking great! Price is very reasonable too!

Carpet steam cleaning
Shereen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job as always!

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Aaron is friendly, knowledgeable, and professional. He was on time and completed all work with excellence. This is the second time our family has used them for carpet cleaning and we will certainly call them again next time we need these services.

Reasonable priceCarpet steam cleaning
KaylaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Highly recommend First Impressions! They did a great job and were very efficient. Our couch, carpets and rugs feel brand new. Will definitely use their service again!

Carpet steam cleaningUpholstery cleaningArea rug cleaning
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Aaron not only did an amazing job cleaning the carpet, but was so patient and kind with my 91 yr old Father.

Paid $150–200Great priceCarpet steam cleaning
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional! They did an amazing job! Carpet looks great!

Paid $500+Great priceCarpet steam cleaning
Amanda13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I chose first impressions for cleaning my carpets in my entire house, cleaning the tiles, and installing vinyl where some carpet used to be. Kirt is extremely easy to work with and very professional. The people that work for him are also very friendly and kind. I will be hiring them to come back and clean my carpets and tile again when needed. Thank you!

Paid $500+Carpet steam cleaningGeneral carpet cleaning
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First Impressions always does a great job. We have used them for years and never been disappointed. We had our upstairs carpet and stairs cleaned. Then a sofa and loveseat that gets a lot of use. Everything looks like new even though the carpet is 10 years old and the sofa and loveseat about 15 years. Well done!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
2Orange6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great Company to work with. Easy and prompt scheduling and communication. Aaron did an amazing job! Even got a glue stain that was left from behind from HVAC company. Super professional and friendly⭐️⭐️⭐️⭐️⭐️

Paid $400–450Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
KevinLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

WOW! That’s the first thing that comes to mind. There were some stains in my carpet, that I thought would take a miracle to get rid of. Aaron was here for around an hour, and he left my carpets looking new. He was also the definition’s of professional, knowledgeable, kind, and hardworking. Thank you Aaron, and…

Paid $150–200Great priceCarpet steam cleaning
Courtney9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great price! Great customer service! And the final look was perfect!

Paid $150–200Great priceCarpet steam cleaning
LindaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rugs look fantastic. So happy with the outcome! Thank you.

Paid $500+Reasonable priceCarpet steam cleaning
KimLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had three large area rugs cleaned with First Impressions and they did an excellent job. Our rugs came back looking like they were brand new. They picked up and delivered, plus they moved heavy furniture as needed. We highly recommend their cleaning service.

Paid $500+Reasonable priceCarpet steam cleaning
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amazing service and results. Aaron was professional, very efficient and great at his job. Would definitely use this company again. Thank you for the wonderful service!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Pam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Demetrius did a great job! I asked that one room get spot treated for pet spots and he assured it would be the best treatment he could provide. I appreciated the care and attention to detail he had.

Paid $200–250Great priceCarpet steam cleaning
Cathy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I wish I had before photos but unfortunately I do not. I have many white upholstery pieces so you can imagine what they look like being touched by not only adults but children. All my furniture and rugs look brand new after First Impressions preformed their magic. If you are looking for a great company to clean rugs and upholstery look no further!!

Paid $500+Great priceCarpet steam cleaningUpholstery cleaning
Chris16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Husband/Wife business. Super nice, reasonable prices, did professional rug cleaning in a timely manner.

Paid $100–150Reasonable priceCarpet steam cleaning

Show more carpet steam cleaning reviews (24 more) →

Price

$384+39% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning53$176–$453
Carpet steam cleaning44$170–$371
General carpet cleaning43$170–$340
Upholstery cleaning27$189–$377
Pet stain & odor removal16$153–$366

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