Experts Reviews · Company report
First Impressions Carpet, Tile & Oriental Rug Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

First Impressions Carpet, Tile & Oriental Rug Cleaning

Groveland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 354 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired First Impressions Carpet, Tile & Oriental Rug Cleaning for 5 kinds of job.

First Impressions Carpet, Tile & Oriental Rug Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 43 Google reviews tagged “General carpet cleaning” · showing 20

David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have used First Impressions for years from rugs to clean that they take back to their shop to cleaning carpets in the home. Always done a great job always call them again.

Paid $350–400Great priceGeneral carpet cleaningArea rug cleaning
Amanda13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I chose first impressions for cleaning my carpets in my entire house, cleaning the tiles, and installing vinyl where some carpet used to be. Kirt is extremely easy to work with and very professional. The people that work for him are also very friendly and kind. I will be hiring them to come back and clean my carpets and tile again when needed. Thank you!

Paid $500+Carpet steam cleaningGeneral carpet cleaning
Lynda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

First Impressions is an excellent carpet cleaner. My carpet is five years old and after its yearly cleaning, it looks brand new. I highly recommend First Impressions.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
2Orange6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great Company to work with. Easy and prompt scheduling and communication. Aaron did an amazing job! Even got a glue stain that was left from behind from HVAC company. Super professional and friendly⭐️⭐️⭐️⭐️⭐️

Paid $400–450Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
DonnaLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have to say the rugs in all the rooms & steps all came out beautiful! Aaron did an excellent job! I also thank my friend Beth Smith from Emmaus Church for highly recommended First Impressions! She knew I needed my rugs clean bad! Now my rugs all look perfectly clean & pure white. The rugs smells beautifully! I…

Paid $150–200Great priceGeneral carpet cleaning
JoshLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The owners and Aaron are very kind and efficient. Our couch and floors look significantly better for a reasonable price

Upholstery cleaningGeneral carpet cleaning
PK5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work, very pleased with results. Aaron was super professional. Plan to call again for more cleaning projects. Highly recommend.

General carpet cleaning
NoorLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am so glad that we found this company!! Kurt is a great guy!! He worked around our time and availability and made it happen He is on top of the Communication, very professional We were impressed with the rooms carpet cleaning and the stairs carpet cleaning The stairs was stained and looked so bad from the kids,…

Great priceCarpet steam cleaningGeneral carpet cleaning
Rich7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Kept their word showed up on time were polite and professional. Did an outstanding job and again kept word didn’t try to upsell me on anything. Will use again in the future for sure.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
LarryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
sarah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Aaron did a great job with our move out clean! He was prompt, courteous and professional. I would highly recommend this company!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

First Impressions always sends trustworthy, prompt people to work in my home. They do an excellent job. I have used First Impressions to clean my carpets for over 20 years.

Area rug cleaningGeneral carpet cleaning
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job! On time and really cleaned the carpets to like new! Would highly recommend!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Margarita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good company, on timé responsable, very profesional. I recommend. Especially the man who went to me house very profesional good person. Sometime business need people with heart

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Pamela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phenomenal results! Stains and odor gone. Demetri took great care to educate and give us preventative tips also. Prompt, personable and fair price. I rarely leave reviews however this business is deserving! Highly recommend.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Arlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing. The transformation was outstanding. We have pets and initially had no fence for our dog to not reach the stairs. Needless to say he’s had quite a few accidents during thunder storms in Florida. On top of that my husband, our roommate, and I work in the restaurant industry and often track in dirt and debris…

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
ToniLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have been using First Impressions for years and cannot rave enough about them. They are professional, efficient , friendly and do an awesome job!

General carpet cleaning
CaseyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My tile - I have never, since moving in - seen it this color or the true color of the grout. I bleached, borax, hands and knees and could never have done what he did in an hour! I thought, getting it cleaned and sealed, that’s something I need to save for - WRONG! Guys, it’s affordable with this company. I…

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Professionalism
Cary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When I notice my carpet getting dingy, I arrange for an appointment with First Impressions Carpet. The arrive to roll up Carpet and bring it back looking new again! I have used then 3 or 4 times and will continue to since I get such fabulous results.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
MelanieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were great from beginning to end. I will definitely be using them again

General carpet cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (23 more) →

Price

$384+39% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning53$176–$453
Carpet steam cleaning44$170–$371
General carpet cleaning43$170–$340
Upholstery cleaning27$189–$377
Pet stain & odor removal16$153–$366

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