Experts Reviews · Company report
First Impressions Carpet, Tile & Oriental Rug Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

First Impressions Carpet, Tile & Oriental Rug Cleaning

Groveland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 354 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.First Impressions Carpet, Tile & Oriental Rug Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired First Impressions Carpet, Tile & Oriental Rug Cleaning for 5 kinds of job.

First Impressions Carpet, Tile & Oriental Rug Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#74 / 167

All 16 Google reviews tagged “Pet stain & odor removal”

Jen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am very pleased with the work that was done at my home. Aaron made sure to greet me and to go through everything with me. He was so nice and respectful in explaining how long and what to expect. So I have a new puppy who has had a few accidents and even though I cleaned with different types of cleaners the smell…

Customer photo from Jen's review
Upholstery cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
WilliamLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This team is the best. We have been using for 20 years! Jim and Laura Kidd

Carpet steam cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Cheryl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As always. Aaron did an awesome job cleaning our tile and furniture . It’s always a pleasure to see him too! And he even managed to clean two small kitchen rugs for my neighbor in a pinch!! Thanks First Impressions for another great job!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Pamela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phenomenal results! Stains and odor gone. Demetri took great care to educate and give us preventative tips also. Prompt, personable and fair price. I rarely leave reviews however this business is deserving! Highly recommend.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
BruceLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First Impressions has cleaned several of our carpets. Great job, fairly priced, great people!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Carpets and tile cleaned beautifully!! Aaron did an amazing job!

General carpet cleaningPet stain & odor removal
Brandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great communication, excellent service, fair pricing, highly recommend!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ansley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using First Impressions for years and they always do a great job. Recently I had several area rugs cleaned in their shop for the first time, they came and picked up the rugs and brought them back all in a timely manner. They were able to save a rug that I thought was ruined with a wine stain and pet stain! 10/10

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First impressions does a great job on all of our carpets. They are definitely not the cheapest. In fact they are pretty expensive, but they do an amazing job and a very thorough job at that. The only complaint would be the cost. Since last year, their prices went up significantly.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

very good job. Friendly service folks.always happy with their work.

General carpet cleaningPet stain & odor removal
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used First Impressions several times for our Oriental rugs and furniture. We have 3 dogs so our rugs and furniture get dirty, First Impressions does an excellent job in cleaning them.

Area rug cleaningUpholstery cleaningPet stain & odor removal
RichardLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I’ve had First Impressions in my houses for the last 10 years. Professional, high quality work at a good price.

Area rug cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Dixie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Unbelievable results! Have used First Impressions over the last few years, but they truly impressed this time! My carpet was really dirty and had a couple of spots I thought were beyond removing. The carpet looks almost brand new.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Shelley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism
Vickie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$384+39% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 52%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning53$176–$453
Carpet steam cleaning44$170–$371
General carpet cleaning43$170–$340
Upholstery cleaning27$189–$377
Pet stain & odor removal16$153–$366

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